Evri tracking status
Evri “Delayed”: what it means
The short answer
Keep an eye on itEvri has your parcel but it will arrive later than planned, for example because a depot or courier round is behind or it missed the connection to your courier. A delay message on its own does not mean your parcel is lost.
When to act: If the status has not changed in 24 hours, or 48 hours after a network disruption notice, file a complaint and we send it to Evri.
Also shown as: “Update on your parcel” · “Sorry, we're experiencing network disruption in your area. We expect your parcel to be delayed by up to 48 hours.”
What to do now
- 1
Check the time of the latest event. If it is less than 24 hours old, give it time.
- 2
Check Evri's service status page for known problems.
- 3
If you might be out, divert the parcel to a ParcelShop, Locker, neighbour or safe place, if the sender allows it.
- 4
Keep screenshots of the tracking history and the delay message, with your order number and the delivery date the seller gave you.
- 5
Still not sorted? File your complaint here. We write it with you and send it to Evri, so you do not have to chase it yourself.
Running late with another courier
- FedEx: Clearance delay
- UPS: Delay
- USPS: In transit, arriving late
- Amazon: Delayed, not yet shipped
- OnTrac: Delayed. Delivery date updated
- SpeedX: Delay in transit
- Veho: Package delayed
- GLS: Delivery Rescheduled
- Cainiao: Import customs clearance delay
- Royal Mail: Delayed
- DPD: Delayed due to an unexpected issue in your area
- Yodel: Your parcel has been delayed
- APC Overnight: Your parcel won't be delivered today
- DX: Not arrived or delayed
- ArrowXL: Couldn't deliver
- Canada Post: Item delayed, stay tuned for updates
- Purolator: Delayed in transit due to disruption
- Canpar: Delayed at facility
- Intelcom: Delivery postponed
- Australia Post: Possible delay
- StarTrack: Possible delay
- Aramex: Parcel delayed
- CouriersPlease: Delivery rescheduled
- Team Global Express: Held up in transit
- NZ Post: Parcel delayed
- An Post: Parcel delayed
What does “Delayed” mean?
Delays show under the Update on your parcel stage, and the exact wording varies. Missed the connection to the courier probably means the parcel did not make it onto your courier's round that day, so it goes out on a later one. A network disruption notice means your local area has a problem: Evri expects up to 48 hours' delay and may send the parcel to a nearby ParcelShop instead.
Evri says next day parcels are delivered within 1 to 2 days and standard parcels within 3 to 5 days. A delay message on its own does not mean your parcel is lost.
Why does Evri show it?
- High volumes, especially in the weeks before Christmas
- A backlog at a hub or your local depot
- The parcel missed the connection to your courier's round
- Network disruption in your area
- Bad weather or road problems
- A damaged or unreadable label
How long does it last?
The next step is usually Out for delivery, with a delivery window, once your courier has the parcel. After a network disruption notice, Evri expects a delay of up to 48 hours and may divert the parcel to a nearby ParcelShop.
Other Evri statuses
- Tracking not updating or not workingKeep an eye on it
- Delivered but not receivedTake action
- Lost parcelTake action
- Ready for collectionTake action
- In transit (at the local depot)Normal
- We've got itNormal
- Delivery attempted or action neededTake action
- Out for deliveryNormal
- We're expecting itKeep an eye on it
- Returned to senderTake action
Who is responsible for a late or missing parcel from Evri?
If you bought it online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act) the goods stay at the seller's risk until they are in your hands, or with someone you named to take them, unless you booked your own courier that the seller did not offer. Retailers have their own contracts with Evri, so for an online order a refund comes from the seller.
If you sent the parcel yourself, your contract is with Evri, under its terms. Standard cover is up to £20 for loss or damage plus a refund of the delivery charge, letterbox-size Postable parcels only get the delivery charge back, and Full Cover bought when booking goes up to £999.
Questions about “Delayed”
Why is my Evri parcel delayed?
Common reasons are a hub or depot running behind, network disruption in your area, or the parcel missing your courier's round. Volumes are highest in the weeks before Christmas.
What does missed the connection to the courier mean on Evri?
Evri does not explain this message, but it most likely means your parcel reached the local depot too late to go out with your courier that day, so it goes out on a later round.
How long can an Evri parcel be delayed?
Evri gives no fixed limit. Under Evri's terms, a parcel booked with Evri counts as late when it arrives more than 5 working days after the delivery estimate, or 3 working days for Next Day.
Can I get compensation for a delayed Evri parcel?
Evri's terms mainly limit compensation for a late delivery to a refund of the delivery charge, paid to the sender, not the value of the parcel. If you bought from a business, the seller is responsible for getting the order to you. File a complaint on Complain.biz and we send it to Evri.
Based on
- Evri: Track a parcel (tracking stage names such as We're expecting it, We've got it, In transit, Update on your parcel)
- Evri help centre: I need an update on my delivery date and time
- Evri help centre: My tracking status hasn't changed in 24 hours
- Evri FAQ: What can I do if I haven't received my parcel?
- Evri: Service status
- Evri: Terms and conditions (compensation, delivery estimates, delivery attempts, claims)
- Evri press release: how Evri tracks down missing or damaged parcels
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
- Evri guide: Parcel cover and how to claim