DX tracking status
DX “Not arrived or delayed”: what it means
The short answer
Keep an eye on itYour DX item has missed its delivery day, and the tracking usually just stays on its last scan. A missed day alone does not mean it is lost: often a van did not finish its round or the item went to the wrong depot.
When to act: If it is still not there 2 working days after the date you were given, file a complaint and we send it to DX.
Also shown as: “Not arrived” · “Delayed”
What to do now
- 1
Find your tracking number: it is in the text from DX or the seller, or on a calling card. DX will not give details of an item without it.
- 2
Read the last message and its time. A depot scan late in the evening can mean it did not go out that day.
- 3
Look up your area on DX's service updates page.
- 4
Check the delivery address and mobile number on your order, because DX relies on what the sender gave it.
- 5
Save each tracking line and the date you were promised, so your complaint shows how late it is.
- 6
Still not sorted? File your complaint here. We write it with you and send it to DX, so you do not have to chase it yourself.
Running late with another courier
- FedEx: Clearance delay
- UPS: Delay
- USPS: In transit, arriving late
- Amazon: Delayed, not yet shipped
- OnTrac: Delayed. Delivery date updated
- SpeedX: Delay in transit
- Veho: Package delayed
- GLS: Delivery Rescheduled
- Cainiao: Import customs clearance delay
- Royal Mail: Delayed
- Evri: Delayed
- DPD: Delayed due to an unexpected issue in your area
- Yodel: Your parcel has been delayed
- APC Overnight: Your parcel won't be delivered today
- ArrowXL: Couldn't deliver
- Canada Post: Item delayed, stay tuned for updates
- Purolator: Delayed in transit due to disruption
- Canpar: Delayed at facility
- Intelcom: Delivery postponed
- Australia Post: Possible delay
- StarTrack: Possible delay
- Aramex: Parcel delayed
- CouriersPlease: Delivery rescheduled
- Team Global Express: Held up in transit
- NZ Post: Parcel delayed
- An Post: Parcel delayed
What does “Not arrived or delayed” mean?
This is a situation rather than a DX message: its help pages have no Delayed label and neither do the tracking histories people share. A late item usually stays on its last message, such as scanned at the depot or out for delivery, after the day it was due. DX says home deliveries usually, but not always, come by 18:00 on the working day after it collects the item, Monday to Friday, with exceptions for postcodes it calls Defined Locations.
DX publishes no point at which a late item counts as lost for the person waiting for it. In tracking histories people share, the usual reasons are a scan at the wrong depot, a van that did not finish its round, or a depot waiting for a van big enough for the item.
Why does DX show it?
- A van did not finish its round, so the item was scanned back in
- The item was scanned at, or sent to, the wrong depot
- A large item is waiting for a big enough van
- An incident listed on DX's service updates page
- An incomplete address or poor contact details on the sender's label
How long does it last?
The next message should be a new depot scan, or an out for delivery message with a 2 hour window if DX has your mobile number or email.
Other DX statuses
- Tracking not updatingKeep an eye on it
- Your tracking details have not been recognisedKeep an eye on it
- Scanned at the depotKeep an eye on it
- Out for deliveryNormal
- Sorry we missed youTake action
- Delivered but not receivedTake action
Who is responsible for a late or missing parcel from DX?
If you bought it online from a business, the seller picked DX and it usually stays responsible until you have the item. Section 29 of the Consumer Rights Act leaves the risk with the seller until the goods reach you or a person you named to take them, unless you booked the courier yourself and the seller did not offer it as an option.
If you sent it yourself on a DX account, your contract is with DX under its conditions of carriage. They cap DX's liability at the limit per package in your service agreement, and DX does not pay the first £25 of any claim.
Questions about “Not arrived or delayed”
My DX delivery has not arrived. What now?
Check the tracking with your number, then DX's service updates page for your area. Most late items move again when the next van goes out. If it is still not there 2 working days after the date you were given, file a complaint on Complain.biz and we send it to DX.
How long do DX take to deliver?
DX says its home service usually, but not always, delivers by 18:00 on the working day after it collects the item, Monday to Friday. Some postcodes, which it calls Defined Locations, take longer. The time the seller takes to hand it over comes on top.
Why do I have no tracking number for my DX delivery?
DX says the sender may have asked it to text you one, and that it will not give details of an item without it. Look in your order confirmation, dispatch email and texts, and on any calling card. With no number at all, DX says it probably has no item for you yet.
Who is responsible for a late DX delivery?
If you bought from a business, the seller, which chose DX. Under UK consumer law (the Consumer Rights Act) the seller must deliver by the agreed date or, if none was agreed, without undue delay and within 30 days.
Based on
- DX: What should I do if I don't have a DX tracking number?
- DX: Where do I find my DX tracking number?
- DX: How can I find out about any service issues DX might be having?
- legislation.gov.uk: Consumer Rights Act, section 29
- reviews.io: DX reviews (shared delivery histories)
- Trustpilot: DX reviews (shared delivery histories)
- DX: What time does DX Secure Flex deliver by?
- DX: Does DX Secure Flex cover the whole of UK next day?
- legislation.gov.uk: Consumer Rights Act, section 28 (delivery of goods)
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
- DX: Express Conditions of Carriage, the version on its current terms page