DX tracking status

DX “Scanned at the depot”: what it means

The short answer

Keep an eye on it

Your DX item was scanned at a depot and that is the latest thing DX knows about it. Check the time: an evening scan on your delivery day can mean it did not go out or came back undelivered.

When to act: If it has not gone out for delivery by the end of the next working day, file a complaint and we send it to DX.

Also shown as: “Scanned at [depot]” · “Back at DX Depot [depot]” · “Scanned back at depot”

What to do now

Read the time of the scan and the depot name. An evening scan on your delivery day can mean it did not go out.
Check whether the depot is near you. If it is far away, the item may still be moving.
Watch for DX's text on the morning of delivery, and look in your junk folder for its email.
Keep screenshots of each depot scan with its time and date for your complaint.
Still not sorted? File your complaint here. We write it with you and send it to DX, so you do not have to chase it yourself.

Start my complaint

What does “Scanned at the depot” mean?

DX's page on parcels says an item is unloaded and scanned at a local depot and moved on to a hub, then unloaded and scanned at the delivery depot and loaded on a van. So this scan is a normal step. It does not explain the message further, and the rest comes from tracking histories people share. They also show a scan when an item comes back at the end of a round without being delivered. One shows a scan at 6:11 pm as the last message of a delivery day. Another shows an item in the depot all day while the customer waited in.

A depot scan is not a failed delivery, and it does not show that anyone came to your door. If the depot named is far from you, the item may still be on its way, or it may have been scanned at the wrong site.

Why does DX show it?

The item reached the depot that serves your address
The van did not finish its round and brought it back
The depot has no van big enough for the item
It was scanned at the wrong depot and has to move on
It was not loaded on the van that day

How long does it last?

The next message should be out for delivery. If the item comes back in at the end of a round, shared histories show another try on a later day.

Other DX statuses

Not arrived or delayedKeep an eye on it
Tracking not updatingKeep an eye on it
Your tracking details have not been recognisedKeep an eye on it
Out for deliveryNormal
Sorry we missed youTake action
Delivered but not receivedTake action

All DX statuses →

Who is responsible for a late or missing parcel from DX?

If you bought it online from a business, the seller picked DX and it usually stays responsible until you have the item. Section 29 of the Consumer Rights Act leaves the risk with the seller until the goods reach you or a person you named to take them, unless you booked the courier yourself and the seller did not offer it as an option.

If you sent it yourself on a DX account, your contract is with DX under its conditions of carriage. They cap DX's liability at the limit per package in your service agreement, and DX does not pay the first £25 of any claim.

Questions about “Scanned at the depot”

What does scanned at the depot mean on DX tracking?

The item has been recorded at a DX depot, which is a normal step on its way to a van. In tracking histories people share it also appears when an item comes back undelivered, so check the time.

Can I collect my DX parcel from the depot?

On certain services, but DX says this is not open to all. Enter your tracking number on DX's Track page and follow the steps to see whether your item has the option before you travel.

DX said out for delivery but the item is back at the depot. Why?

In tracking histories people share, this happens when a van does not finish its round or when the depot has no van big enough. Expect another try on a later day and keep your screenshots.

Why is my parcel at a DX depot far from me?

It may still be on its way to your local depot. One shared history gives a scan at the wrong depot as the reason for a missed delivery day, which then moved to the next working day.

Based on

reviews.io: DX reviews (shared tracking messages)
reviews.io: DX reviews, older pages (shared tracking messages)
Trustpilot: DX reviews (shared delivery histories)
DX: DX Parcel (how the process works, depot scans)
DX: Can I collect my DX item from your depot?
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
DX: Express Conditions of Carriage, the version on its current terms page