DX tracking
DX tracking statuses explained
DX is a UK and Irish delivery company that works for businesses; its site now says DX Logistics, and many people write DX or DX Delivery. Most people meet it as the recipient of an online order, a credit card, a passport or a large item. Items are scanned at DX's depots and go out on a van, often with a 2 hour window by text, and the tracking number has 8 digits on its freight service or 9 to 13 digits on DX Express. Without a tracking number DX will not give details of an item, so keep that number safe.
Every DX tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| Not arrived or delayed | Your DX item has missed its delivery day, and the tracking usually just stays on its last scan. | Keep an eye on it |
| Tracking not updating | DX has not recorded a new scan on your item, which often happens between depots. | Keep an eye on it |
| Your tracking details have not been recognised | DX's tracker cannot match the number or postcode you entered. | Keep an eye on it |
| Scanned at the depot | Your DX item was scanned at a depot and that is the latest thing DX knows about it. | Keep an eye on it |
| Out for delivery | Your DX item is out on a van today. | Normal |
| Sorry we missed you | DX says it tried to deliver and could not complete it, so you need to act. | Take action |
| Delivered but not received | DX has recorded your item as delivered, but you do not have it. | Take action |
DX delays
DX keeps a service updates page for incidents affecting collections or deliveries in an area. In tracking histories people share, delays build up when a parcel is scanned at the wrong depot, when a van does not finish its round and the parcel is scanned back in, or when a depot has no van big enough for a large item.
Is your parcel from DX late or missing?
Who is responsible for a late or missing parcel from DX?
If you bought it online from a business, the seller picked DX and it usually stays responsible until you have the item. Section 29 of the Consumer Rights Act leaves the risk with the seller until the goods reach you or a person you named to take them, unless you booked the courier yourself and the seller did not offer it as an option.
If you sent it yourself on a DX account, your contract is with DX under its conditions of carriage. They cap DX's liability at the limit per package in your service agreement, and DX does not pay the first £25 of any claim.
Questions about DX tracking
My DX delivery has not arrived. What now?
Check the tracking with your number, then DX's service updates page for your area. Most late items move again when the next van goes out. If it is still not there 2 working days after the date you were given, file a complaint on Complain.biz and we send it to DX.
Why is my DX tracking not updating?
The item is usually between scans, for example on its way between depots. DX does not publish how often it scans. A van that did not finish its round can also leave the last message unchanged.
Where do I find my DX tracking number?
DX says the sender may have asked it to text you the number. After a missed delivery, the calling card has a tracking or consignment number. Also look in your order confirmation and dispatch email.
What does scanned at the depot mean on DX tracking?
The item has been recorded at a DX depot, which is a normal step on its way to a van. In tracking histories people share it also appears when an item comes back undelivered, so check the time.
What time do DX deliver?
DX says its home service usually, but not always, delivers by 18:00 on working days. In texts people share, the whole day has read 8am to 6pm, and 2 hour windows have started as early as 07:44. The text on the day narrows it where it can.
Based on
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
- DX: Express Conditions of Carriage, the version on its current terms page