DX tracking status

DX “Out for delivery”: what it means

The short answer

Normal

Your DX item is out on a van today. DX says home deliveries usually, but not always, come by 18:00, and a 2 hour window may reach you by text if the sender gave DX your details.

When to act: If it has not arrived by the end of the next working day, file a complaint and we send it to DX.

Also shown as: “On the van” · “[Name] will deliver your item today between [time]-[time]” · “It's with courier, may be delivered today”

What to do now

Open the link in DX's text to see the 2 hour window and the map, if you received one.
Make sure someone can sign, because the sender may have chosen a service that must be signed for. Any person at the address can take it.
If you have to go out, tell a neighbour: DX can leave an item with a neighbour and post a card saying where it went.
If the window passes, look outside and ask your neighbours, then read the tracking for a depot scan.
Refuse any request for payment at the door. DX says it does not charge you at the point of delivery.
Still not sorted? File your complaint here. We write it with you and send it to DX, so you do not have to chase it yourself.

Start my complaint

What does “Out for delivery” mean?

DX's page on home deliveries describes a text the evening before, at around 18:30, with a 2 hour window, and a text with a live tracking link at around 08:30 on the day. You only get these if the sender gave DX your mobile number. One shared text came at 7:20 am and gave a first name, saying that person would deliver the item today between two times. Two-person DX-2 deliveries work a little differently: a text or email the day before gives a 2 hour window, and the crew calls about 30 minutes before arriving.

The window is an estimate, not an appointment. Tracking histories people share show windows that pass, and out for delivery shown on several days in a row, when a van did not finish its round or the item was not on the van. DX says it does not charge you at the point of delivery.

Why does DX show it?

The item has left the depot on a van
A 2 hour window has been worked out for your stop
A van that did not finish its round can show out for delivery again the next day
The message can appear even though the item did not get on the van

How long does it last?

You should get a delivery confirmation, or a message that it could not deliver and you need to arrange a redelivery. If neither comes by the evening, look at the tracking for a depot scan.

Other DX statuses

Not arrived or delayedKeep an eye on it
Tracking not updatingKeep an eye on it
Your tracking details have not been recognisedKeep an eye on it
Scanned at the depotKeep an eye on it
Sorry we missed youTake action
Delivered but not receivedTake action

All DX statuses →

Who is responsible for a late or missing parcel from DX?

If you bought it online from a business, the seller picked DX and it usually stays responsible until you have the item. Section 29 of the Consumer Rights Act leaves the risk with the seller until the goods reach you or a person you named to take them, unless you booked the courier yourself and the seller did not offer it as an option.

If you sent it yourself on a DX account, your contract is with DX under its conditions of carriage. They cap DX's liability at the limit per package in your service agreement, and DX does not pay the first £25 of any claim.

Questions about “Out for delivery”

What time do DX deliver?

DX says its home service usually, but not always, delivers by 18:00 on working days. In texts people share, the whole day has read 8am to 6pm, and 2 hour windows have started as early as 07:44. The text on the day narrows it where it can.

Do DX give a time slot?

Often. DX's page on home deliveries describes a 2 hour window by text the evening before, and shared texts also show one on the morning itself. It depends on the sender having given DX your mobile number.

Do DX deliver on a Saturday?

DX's working day is Monday to Friday. It says it can deliver on a Saturday for an extra charge agreed with the sender, so expect one only if the seller offered it.

DX said out for delivery but nothing came. What now?

Look outside and ask your neighbours, then read the tracking for a depot scan, which shows the item went back. If nothing has arrived by the end of the next working day, file a complaint on Complain.biz and we send it to DX.

Should I pay if a message or driver asks for money for a DX delivery?

No. DX says it does not charge you at the point of delivery and tells people to refuse if a driver asks for payment. Open DX's tracker yourself with your number instead of following a payment link.

Based on

DX: How will I know when DX-2 are delivering to me?
reviews.io: DX reviews (shared tracking messages)
DX: What time does DX Secure Flex deliver by?
DX: Can DX Secure Flex deliver on a Saturday?
DX: DX Home (how home deliveries work, text messages)
DX: tracker (no charge at the point of delivery, postcode prompt, error message)
DX: Why am I asked to sign for my delivery?
Trustpilot: Dxexpress reviews (shared delivery texts and tracking lines)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
DX: Express Conditions of Carriage, the version on its current terms page