ArrowXL tracking status
ArrowXL “Couldn't deliver”: what it means
The short answer
Take actionArrowXL has told you it could not deliver, or has moved your date, often with a text asking you to book a new one. Tracking may say customer has requested a date change even if you asked for nothing, so keep a screenshot.
When to act: If you have no new date 2 working days after the one that was missed, or your date has moved twice, file a complaint and we send it to ArrowXL.
Also shown as: “Customer has requested a date change”
What to do now
- 1
Screenshot askAXL straight away, including any date change message, before it changes.
- 2
Book the new date from the link if it suits you.
- 3
Do not clear out or disconnect your old item until a new date is confirmed.
- 4
Note the time you waited or took off work, and any costs, such as a fitter you had to cancel.
- 5
Check the date your retailer promised in your order confirmation, for your complaint.
- 6
Still not sorted? File your complaint here. We write it with you and send it to ArrowXL, so you do not have to chase it yourself.
Running late with another courier
- FedEx: Clearance delay
- UPS: Delay
- USPS: In transit, arriving late
- Amazon: Delayed, not yet shipped
- OnTrac: Delayed. Delivery date updated
- SpeedX: Delay in transit
- Veho: Package delayed
- GLS: Delivery Rescheduled
- Cainiao: Import customs clearance delay
- Royal Mail: Delayed
- Evri: Delayed
- DPD: Delayed due to an unexpected issue in your area
- Yodel: Your parcel has been delayed
- APC Overnight: Your parcel won't be delivered today
- DX: Not arrived or delayed
- Canada Post: Item delayed, stay tuned for updates
- Purolator: Delayed in transit due to disruption
- Canpar: Delayed at facility
- Intelcom: Delivery postponed
- Australia Post: Possible delay
- StarTrack: Possible delay
- Aramex: Parcel delayed
- CouriersPlease: Delivery rescheduled
- Team Global Express: Held up in transit
- NZ Post: Parcel delayed
- An Post: Parcel delayed
What does “Couldn't deliver” mean?
ArrowXL does not publish a list of delay messages, so these come from reviews people share. They show a slot that moves during the day, a late message saying it could not deliver, and a text to book a new slot, sometimes with the next date 5 days or more away. One person's tracking said customer has requested a date change although they say they asked for nothing. ArrowXL says it gets in touch if a planned delivery changes.
A move does not mean the item is lost. The reasons given in those reviews are part of an order not loaded, a full van, or a problem at the warehouse. Your retailer sold you the delivery, and it stays responsible under UK consumer law until the item reaches you.
Why does ArrowXL show it?
- Part of the order was not loaded on the van
- The van was full
- A problem at ArrowXL's warehouse
- The item could not be found at the warehouse
- The date was changed in ArrowXL's system without you asking
- The round ran late
How long does it last?
Expect a text or email with a booking link, then a new date on askAXL and a new 2 hour time slot.
Other ArrowXL statuses
- Tracking not updatingKeep an eye on it
- Ready to be scheduledTake action
- 2-hour delivery time slotNormal
- No one homeTake action
- Problem locating itemTake action
- Delivered but not receivedTake action
Who is responsible for a late or missing parcel from ArrowXL?
If you bought it from a retailer, the retailer is responsible until the item is in your hands. UK consumer law (Consumer Rights Act, section 29) keeps the goods at the retailer's risk until you, or someone you named to take them, have them, and section 28 says the retailer must deliver by the agreed date or, if none was agreed, without undue delay and within 30 days. ArrowXL itself says that changing the address or cancelling the order is a matter for the retailer.
You normally do not book ArrowXL yourself. It works for businesses, so your contract is with the retailer. The same goes when ArrowXL comes to collect an item you are returning, because the return is arranged through the retailer.
Questions about “Couldn't deliver”
Why does ArrowXL tracking say customer has requested a date change?
ArrowXL does not explain this. One shared history shows it where the customer says they asked for nothing. If that is you, save a screenshot, then file a complaint on Complain.biz and we send it to ArrowXL.
ArrowXL cancelled my delivery. What now?
Use the booking link to choose a new date, and keep a screenshot of the cancelled one. If you have no new date 2 working days after the one that was missed, file a complaint on Complain.biz and we send it to ArrowXL.
Who is responsible when ArrowXL delivers late?
Your retailer. Under section 28 of the Consumer Rights Act the retailer must deliver by the agreed date or, if none was agreed, without undue delay and within 30 days, whichever courier it uses.
Can I get compensation from ArrowXL for a day off work?
ArrowXL publishes no compensation policy, and your contract is with the retailer. Note your costs and include them in your complaint.
Based on
- ArrowXL: Customer Help, FAQ
- legislation.gov.uk: Consumer Rights Act, section 28 (delivery of goods)
- Trustpilot: askaxl.co.uk reviews, page 2 (shared tracking messages)
- Trustpilot: askaxl.co.uk reviews (shared delivery histories)
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
- ArrowXL: Customer Help (address changes, cancelling, returns)
- ArrowXL: About
- ArrowXL: A new era for ArrowXL (acquired by the Jacky Perrenot Group, JP HOME)