Intelcom tracking status
Intelcom “Delivery postponed”: what it means
The short answer
Keep an eye on itIntelcom could not deliver your parcel today and says it will try again on the next business day. It names four possible reasons, such as a driver who could not finish the route, and the line does not say which. Repeats happen, so note each date.
When to act: If it is still postponed with no delivery after 3 business days, file a complaint and we send it to Intelcom.
Also shown as: “Postponed” · “Sorry, your package can't be delivered today” · “We'll try again tomorrow”
What to do now
- 1
Use the link in Intelcom's tracking email to add a door code or a safe place, which helps with two of the four reasons.
- 2
Make sure the driver can reach your front door the next day, including any gate or locked lobby.
- 3
Check tomorrow's status early. It should read 'Out for delivery' again.
- 4
Note each date the line appears, in case it repeats.
- 5
Save a screenshot each time the line appears, along with your tracking and order numbers.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Intelcom, so you do not have to chase it yourself.
Running late with another courier
- FedEx: Clearance delay
- UPS: Delay
- USPS: In transit, arriving late
- Amazon: Delayed, not yet shipped
- OnTrac: Delayed. Delivery date updated
- SpeedX: Delay in transit
- Veho: Package delayed
- GLS: Delivery Rescheduled
- Cainiao: Import customs clearance delay
- Royal Mail: Delayed
- Evri: Delayed
- DPD: Delayed due to an unexpected issue in your area
- Yodel: Your parcel has been delayed
- APC Overnight: Your parcel won't be delivered today
- DX: Not arrived or delayed
- ArrowXL: Couldn't deliver
- Canada Post: Item delayed, stay tuned for updates
- Purolator: Delayed in transit due to disruption
- Canpar: Delayed at facility
- Australia Post: Possible delay
- StarTrack: Possible delay
- Aramex: Parcel delayed
- CouriersPlease: Delivery rescheduled
- Team Global Express: Held up in transit
- NZ Post: Parcel delayed
- An Post: Parcel delayed
What does “Delivery postponed” mean?
Intelcom, or Dragonfly outside Quebec, defines this one. It says the status means it was not able to deliver your package today, for one of four reasons: your front door was inaccessible, the driver could not complete the route, there was no safe place to leave the parcel, or the driver could not find the package. The line does not tell you which. When the cause is weather or route conditions, Intelcom says there is nothing you need to do and an email gives you the new date once the parcel is back on the road.
A driver may have been to your door, since an inaccessible door is one of the reasons. In reviews people share, the status moves back and forth between 'out for delivery' and 'postponed', sometimes for 2 weeks, mostly in the weeks around December. It can also appear on a return pickup, which Intelcom says moves to the following day.
Why does Intelcom show it?
- The driver could not finish the route that day
- Your front door was inaccessible
- There was no safe place to leave the parcel
- The driver could not find the parcel
- Weather or route conditions outside Intelcom's control
How long does it last?
Intelcom says it tries again on the next business day, so the next line should be 'Out for delivery', and an email gives the updated date if it was held up by weather or the route. If there was no safe place, the parcel goes back to the warehouse first. A repeat is possible, and Intelcom publishes no limit on repeats.
Other Intelcom statuses
- Out for deliveryNormal
- Delivery attemptedTake action
- Delivered, but not receivedTake action
- Tracking not updatingKeep an eye on it
- Ready for pickupTake action
- Sorry, your package was undeliverableTake action
Who is responsible for a late or missing parcel from Intelcom?
If you bought online from a business, the seller hired Intelcom, or Dragonfly as it is called outside Quebec, and is its customer, so when an order is late, lost or missing it is in most cases for the seller to put right with a replacement or a refund. Intelcom says it delivers for merchants and does not know the contents or value of a parcel, and it points damage and missing items to the merchant. On Amazon orders, people who share their experience got the credit or replacement from Amazon, though one says Amazon restricted their account after they reported a missing parcel.
If you sent the parcel yourself, note that Intelcom sells its shipping to businesses, from retailers and logistics firms to smaller companies, and its website terms cover only the website. We found no published terms for a private sender, so a business shipping with Intelcom goes by its own contract.
Questions about “Delivery postponed”
What does 'Delivery postponed' mean on Intelcom or Dragonfly?
Intelcom says it could not deliver your parcel today and will try on the next business day. The reasons it gives are an inaccessible door, an unfinished route, no safe place, or a parcel the driver could not find.
Is my parcel lost if Intelcom says postponed?
Not by itself. Intelcom says it tries again on the next business day, and that a parcel held up by weather or the route is safe with it. In reviews people share, the line has repeated for up to 2 weeks. If it keeps repeating, file a complaint here and we send it to Intelcom.
How many times will Intelcom try to deliver?
Intelcom publishes no number. It says it tries again on the next business day. One person who shared their case says items went on hold after about 3 failed attempts and went back to the supplier.
Can I pick up my parcel at an Intelcom station instead?
Not at the moment. Intelcom says pickups at its stations are not available right now. You can add delivery instructions with the link in its tracking email.
Based on
- Intelcom: Frequently asked questions (delivery postponed, delivery hours, safe places, tracking errors, text messages, instructions form)
- Dragonfly Shipping: Frequently asked questions (name change, Intelcom kept in Quebec, names may coexist, same status words as Intelcom)
- Trustpilot review of Intelcom (shared messages: 'before 7pm', 'your driver was delayed', 'can't be delivered today', 'undeliverable')
- Trustpilot review of Intelcom (shared experience: status moving between 'out for delivery' and 'postponed')
- Trustpilot review of Intelcom (shared experience: postponed three times)
- Trustpilot review of Intelcom (shared experience: three parcels 'out for delivery', then 'postponed', for 2 weeks)
- Trustpilot review of Intelcom (shared experience: on hold after about 3 failed attempts, returned to the supplier)
- Trustpilot review of Intelcom (shared history: 16 days between Toronto sites, in transit, out for delivery)
- Dragonfly Shipping: About (Intelcom as parent company, independent delivery partners)
- Dragonfly Shipping: Small and medium businesses (shipping sold to businesses)
- Intelcom: Terms of Use (website only)
- Reddit r/amazonprime (shared experience: marked delivered by Intelcom, parcel not in the photo, Amazon restricted the account)