Intelcom tracking status

Intelcom “Delivery attempted”: what it means

The short answer

Take action

Intelcom has recorded a failed try at your address. It does not define this line, but it says a parcel with no safe place goes back to the warehouse and out again the next business day. Many people report the line when they were home, so keep your proof.

When to act: If you were home and nobody came, or no new attempt shows after 2 business days, file a complaint and we send it to Intelcom.

Also shown as: “Delivery attempt failed by driver” · “Failed delivery attempt” · “Delivery attempt, nobody was home” · “There may be a mistake with the delivery address”

What to do now

Read the time and any reason on the line. A late hour points to building access.
Use the link in Intelcom's tracking email to add a buzzer code, door code or directions before the next try.
Look over the address on your order for a missing unit or buzzer number.
If you were home, save door camera footage and write down the time.
Save a screenshot of the line with your tracking and order numbers.
Still not sorted? File your complaint here. We write it with you and send it to Intelcom, so you do not have to chase it yourself.

Start my complaint

Missed delivery or a card left with another courier

What does “Delivery attempted” mean?

Intelcom has not published what this line means. In reviews people share, it reads 'Delivery attempted', 'Delivery attempt failed by driver' or 'Delivery attempt, nobody was home', sometimes with a reason such as blocked front access. Its nearest published rule is that a parcel may be left in a place the driver judges safe, depending on the merchant's agreement. If there is no secure place, the parcel goes back to the warehouse and is delivered the next business day.

Reviewers often say they were at home. One saw an attempt at 8:40 pm, when the building's front door was locked and drivers could not use the intercom. Another got a Dragonfly notification that there may be a mistake with the delivery address. So this line can point to access at your building or to the address, and it does not always mean somebody knocked.

Why does Intelcom show it?

Nobody could take the parcel and there was no safe place
A locked lobby, gate or buzzer the driver could not get past
A late evening attempt at a building or a closed business
A problem with the address on the label, as some people report
The attempt was recorded without anyone at the door, as many reviewers report

How long does it last?

The next line should be 'Out for delivery' on the next business day. In reviews people share, repeated tries can end with the parcel on hold and going back to the seller, one person says after about 3 attempts. Intelcom publishes no limit.

Other Intelcom statuses

Out for deliveryNormal
Delivery postponedKeep an eye on it
Delivered, but not receivedTake action
Tracking not updatingKeep an eye on it
Ready for pickupTake action
Sorry, your package was undeliverableTake action

All Intelcom statuses →

Who is responsible for a late or missing parcel from Intelcom?

If you bought online from a business, the seller hired Intelcom, or Dragonfly as it is called outside Quebec, and is its customer, so when an order is late, lost or missing it is in most cases for the seller to put right with a replacement or a refund. Intelcom says it delivers for merchants and does not know the contents or value of a parcel, and it points damage and missing items to the merchant. On Amazon orders, people who share their experience got the credit or replacement from Amazon, though one says Amazon restricted their account after they reported a missing parcel.

If you sent the parcel yourself, note that Intelcom sells its shipping to businesses, from retailers and logistics firms to smaller companies, and its website terms cover only the website. We found no published terms for a private sender, so a business shipping with Intelcom goes by its own contract.

Questions about “Delivery attempted”

Why does Intelcom or Dragonfly say delivery attempted when I was home?

Intelcom gives no detail on what counts as an attempt. Many people report the same, often with a locked door or a late hour. Save any camera footage. Were you home? File a complaint here and we send it to Intelcom.

What happens after a failed Intelcom delivery?

Intelcom says the parcel goes back to the warehouse and is delivered the next business day when there is no secure place to leave it. Its FAQ gives no limit on tries.

Does Intelcom need a signature?

Intelcom's FAQ does not explain signatures. It says a parcel may be left where the driver judges it safe, based on your agreement with the merchant.

I got a text saying a delivery failed and to reply or choose a pickup location. Is it real?

Take care. Intelcom warns about fake messages. It says its texts come from one short code, link only to its own web domains, and never ask for payment, and that station pickups are not available. Check your own tracking page instead of using the link.

Based on

Intelcom: Frequently asked questions (delivery postponed, delivery hours, safe places, tracking errors, text messages, instructions form)
Trustpilot review of Intelcom (shared experience: 'attempted delivery' from Dragonfly/Intelcom while at home)
Trustpilot review of Intelcom (shared wording: 'delivery attempt failed by driver')
Trustpilot review of Intelcom (shared wording: status changing to 'delivery attempted')
Trustpilot review of Intelcom (shared wording: 'delivery attempt, nobody was home')
Trustpilot review of Intelcom (shared experience: attempt recorded with front access blocked)
Trustpilot review of Intelcom (shared wording: 'failed delivery attempt' at 8:40 pm, locked building)
Trustpilot review of Intelcom (shared wording: 'FAILED DELIVERY ATTEMPT', notification about the delivery address)
Trustpilot review of Intelcom (shared experience: on hold after about 3 failed attempts, returned to the supplier)
Trustpilot review of Intelcom (shared message: signature required, reschedule or nearby pickup location, reply with 'Y')
Dragonfly Shipping: About (Intelcom as parent company, independent delivery partners)
Dragonfly Shipping: Frequently asked questions (name change, Intelcom kept in Quebec, names may coexist, same status words as Intelcom)
Dragonfly Shipping: Small and medium businesses (shipping sold to businesses)
Intelcom: Terms of Use (website only)
Reddit r/amazonprime (shared experience: marked delivered by Intelcom, parcel not in the photo, Amazon restricted the account)