GOFO tracking status
GOFO “Delivery exception, no access”: what it means
The short answer
Keep an eye on itThe driver says they could not reach your door, for example because of a locked gate, so the package was not delivered. GOFO says a redelivery attempt is typically made within 24 hours, and parcels go back after three failed attempts, so sort out access now.
When to act: If there is no new delivery attempt after 2 calendar days, or you see this line twice with access clear, file a complaint and we send it to GOFO.
Also shown as: “No Access to Delivery Location” · “Delivery Exception” · “Alert”
What to do now
- 1
Note the date and time of the line, and think about what could have stopped a driver then: a gate, a locked lobby or a closed business.
- 2
Clear the way for the next attempt: unlock what you can, and tell your doorman or front desk to expect the package.
- 3
Check the address and mobile number on your order, because drivers are told to reach the customer when a location is unclear or gated.
- 4
If you have a camera, save the footage from that time. It shows whether a driver came.
- 5
Keep screenshots of each exception line with its date, plus a photo of your entrance.
- 6
Still not sorted? File your complaint here. We write it with you and send it to GOFO, so you do not have to chase it yourself.
Missed delivery or a card left with another courier
- UPS: Delivery attempted
- USPS: Notice left
- Amazon: Delivery attempted
- DHL: Delivery attempted
- OnTrac: Delivery attempted
- LaserShip: Delivery attempted
- UniUni: A delivery was attempted
- SpeedX: Attempted Delivery
- Veho: Delivery issue
- GLS: Delivery attempted
- Cainiao: Delivery failed
- Royal Mail: Delivery attempted
- Evri: Delivery attempted or action needed
- DPD: Sorry we missed you
- Yodel: Delivery attempted
- Parcelforce: Delivery Attempted
- APC Overnight: Sorry we missed you
- DX: Sorry we missed you
- ArrowXL: No one home
- Canada Post: Notice left
- Purolator: Attempted delivery - receiver unavailable
- Canpar: Sorry we missed you
- Intelcom: Delivery attempted
- Australia Post: Attempted delivery
- StarTrack: Unsuccessful Delivery
- Aramex: Missed delivery
- CouriersPlease: Delivery attempted
- Team Global Express: Attempted delivery
- NZ Post: Delivery attempted
- An Post: We tried to deliver your item
- DPD Ireland: We tried to deliver but we couldn't locate you
What does “Delivery Exception, No Access to Delivery Location” mean?
GOFO does not define this line on its help pages, but its driver rules explain it. If a driver cannot complete a delivery, they mark the package undeliverable with a reason such as a locked gate, a dangerous animal or the customer being unavailable, take photos and bring it back to the warehouse. If a location is unclear or gated, drivers are told to reach the customer to confirm. On GOFO's tracking page, the short current status above the scans can read 'Alert'.
It does not mean the package is lost. It can also be wrong: in tracking histories people share, this line appeared where a building door was propped open, and once with a road closure the customer says did not exist. Another customer says the driver went the wrong way and reported no access at a house with no gate or code.
Why does GOFO show it?
- A locked gate, lobby or building door
- A gated community with no code on the order
- A dangerous animal or an unsafe spot
- Nobody available where someone was needed
- A road closure reported on the route
- A wrong scan, which customers report even when access was open
How long does it last?
GOFO says a redelivery attempt is typically made within 24 hours, so the next line should be a new 'Out for Delivery' or 'Delivered'. GOFO's services include 3 delivery attempts, and parcels are returned after three failed attempts.
Other GOFO statuses
- Shipping Label CreatedKeep an eye on it
- Arrived at GOFO Regional HubNormal
- Departed GOFO Regional HubNormal
- In Transit to Next FacilityKeep an eye on it
- Arrived at GOFO Delivery StationNormal
- Out for DeliveryKeep an eye on it
- Delivered but not receivedTake action
- Delivery FailedTake action
- ReturnedTake action
- Tracking not updatingKeep an eye on it
Who is responsible for a late or missing package from GOFO?
If you bought online from a business, the seller chose GOFO and is its customer, so a late, lost or missing order is in most cases for the seller to put right, with a replacement or a refund. GOFO's own guidance also points to the sender for delayed, lost and returned packages. If you bought on a marketplace, the platform's own rules decide refunds: Temu's shipping terms set a limit of 90 days from the order date for a package that has not arrived or shows as delivered, and SHEIN's set 45 days from the payment date for a late package and 45 days from the delivery date for one shown as delivered.
If you sent the package yourself, your contract is with GOFO or the shipping platform you bought the label through, under the service agreement you accepted. GOFO's Terms of Use say the specific services follow that separate agreement, and the public pages we read give no standard cover amount for a lost or damaged package.
Questions about “Delivery Exception, No Access to Delivery Location”
What does 'Delivery Exception, No Access to Delivery Location' mean?
The driver says they could not get to your door or mailbox area, for example because of a locked gate or building. GOFO says a redelivery attempt is typically made within 24 hours.
How many times will GOFO try to deliver?
Up to three. GOFO's services include 3 delivery attempts, and it says parcels are returned after three failed attempts. GOFO also says a returned package cannot be intercepted, so act after the first or second one.
Why does GOFO say no access when nothing was locked?
GOFO does not explain individual scans. Customers report this line when doors were open and when no gate exists. Save your camera footage and the tracking line, then file a complaint on Complain.biz and we send it to GOFO.
Can I pick up my package instead?
No. GOFO says recipient self-pickup is not available, so the package has to be delivered on a later attempt.
What does 'Alert' mean on GOFO tracking?
GOFO does not define it. It is a short current status above the scan list, and in one shared history it sits above a problem line. Read the last event next to it for the real reason.
Based on
- GOFO Driver Help Center: Deliveries (failed deliveries, gated locations)
- GOFO Driver Help Center: Proof of Delivery (restricted access)
- GOFO: Customer Service FAQ (redelivery within 24 hours, no self-pickup)
- GOFO: Ship With Us (3 delivery attempts, returned after three failed attempts)
- GOFO: Package Tracking (current status labels)
- Reddit r/AynThor: No Access to Delivery Location, road closure given as the reason
- Reddit r/AynThor: No Access to Delivery Location at a house with no gate or code
- Reddit r/shipping: no access reported with building doors propped open
- GOFO: Customer Service FAQ (delayed, lost and returned packages)
- GOFO: Terms of Use (services follow the separate service agreement)
- Temu: Shipping info (90 days from the order date)
- Temu: Return and refund policy (package shows delivered but not received)
- SHEIN: Shipping info (45 days for late packages and packages shown as delivered)