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LaserShip tracking status

LaserShip “Delivery attempted”: what it means

The short answer

Keep an eye on it

The delivery was logged as attempted but not completed, and a retry should come within 1 to 2 business days. The rules OnTrac now applies to LaserShip packages allow up to three tries. Give the driver your gate code or building details before the next one.

When to act: If 2 business days pass with no new try, or the third try has failed, file a complaint and we send it to LaserShip.

Bizzy online

Tell me what happened. I write your complaint with you and we send it to LaserShip.

Also shown as: “We're sorry but we were unable to complete your delivery. Please continue to check your tracking for real time updates” · “Attempted” · “Attempted delivery”

What to do now

  1. Open your order confirmation and read the ship-to address line by line.

  2. Put a buzzer number, gate code and safe place to leave it into the delivery instructions on the tracking page.

  3. Note the time on the attempt line and check it against your own camera or the time you were home.

  4. Compare the city on the attempt line with the one before it, and screenshot both.

  5. Still not sorted? File your complaint here. We write it with you and send it to LaserShip, so you do not have to chase it yourself.

    Start my complaint

Missed delivery or a card left with another courier

What does “Delivery attempted” mean?

LaserShip's older FAQ defined 'attempted': the package was loaded onto a vehicle but could not be delivered, because of package safety, the address or access to the location. OnTrac's current FAQ keeps the question but not that definition. On the LaserShip table the line can read 'We're sorry but we were unable to complete your delivery. Please continue to check your tracking for real time updates', sometimes with a different city from the scan before it, and it names no reason.

A logged attempt is not proof that a driver came to your door. One shared table shows the attempt line just 3 minutes after 'Out for Delivery', with cities some distance apart. OnTrac's FAQ says that if you dispute an attempt, you should check your ship-to address and add any missing details, and that it cannot reattempt on the same day. After three failed attempts, the additional terms say the package goes down the return route.

Why does LaserShip show it?

  • No access code for a gate, lobby or buzzer
  • No unit number on the label
  • No one in to answer the door
  • A workplace that had closed for the day
  • A concern about package safety, which the older FAQ named
  • A stop logged without reaching the door, as some people report

How long does it last?

Another 'Out for Delivery' line should appear within 1 to 2 business days. Anything you add while it is on a vehicle may only reach the following try.

Other LaserShip statuses

All LaserShip statuses →

Who is responsible for a late or missing package from LaserShip?

When you bought from an online shop, that shop hired LaserShip, now OnTrac, so putting right a late or missing package is in most cases its job, through a replacement or a refund. The carrier's terms, published in the name of LaserShip, Inc. dba OnTrac Final Mile, say claims must be submitted by the shipper, and tell anyone receiving a package to go to the company that shipped it.

For a package you sent yourself on a LaserShip or OnTrac account, the same terms govern it unless either company has a separate written agreement with you. Compensation for loss, damage or misdelivery stops at the replacement cost or $100 per parcel, whichever is lower, and no arrival date is promised.

Questions about “Delivery attempted”

Why does LaserShip say it tried to deliver when I was home?

The line records a delivery that was not completed. LaserShip's older FAQ described it as a package loaded onto a vehicle that could not be delivered, which does not say anyone reached your door. OnTrac's FAQ asks you to check your address and add any access details. If your camera shows no one, save the clip for your complaint.

How many times does LaserShip try to deliver?

Up to three times under OnTrac's terms, with each new try within 1 to 2 business days. Same-day retries are not possible, it says.

Why did the attempt come minutes after out for delivery?

The table does not explain it. One shared case shows a gap of 3 minutes. Keep a screenshot of both lines with their times and cities, because that is good evidence.

Based on

  • OnTrac: Frequently Asked Questions (final servicing facility, tracking number prefixes, reattempts)
  • OnTrac: Additional Terms and Conditions (three attempts, claims by the shipper, signatures)
  • OnTrac: Tracking page (text alerts, delivery instructions, delivery photo)
  • Reddit: attempt line 3 minutes after 'Out for Delivery', on the LaserShip table
  • Reddit r/ontrac: the same line, and a business address closed at the time
  • Reddit r/ontrac: attempted delivery over an access code
  • LaserShip: Frequently Asked Questions, archived copy (number prefixes, what attempted means, pick-up on request)
  • OnTrac: Service Terms and Conditions, with LaserShip, Inc. dba OnTrac Final Mile as the party

Package still not here?
File a complaint about LaserShip.

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