Amazon tracking status
Amazon “Delivery attempted”: what it means
The short answer
Take actionThe driver tried to deliver but could not, for example because nobody could sign, the building was locked or there was no safe place. Amazon's drivers make three attempts on consecutive days before the package goes back for a refund.
When to act: If you were home and nobody came, or the attempts keep failing after you fixed the access details, file a complaint and we send it to Amazon.
What to do now
- 1
Open Track package to see who delivers it and whether a reason is given; if USPS has it, schedule a redelivery or collect it at the post office with photo ID.
- 2
Add or correct your gate code, building access code and delivery instructions in Your Addresses, or for this order in Your Orders; only Amazon's own drivers see them.
- 3
If it needs a signature, make sure someone is home for the next attempt.
- 4
If you were home and nobody came, save any doorbell camera footage and a screenshot of the Delivery attempted message with its time for your complaint.
- 5
If all attempts fail, wait for the automatic refund once the package is back at Amazon, then reorder if you still want the item.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Amazon, so you do not have to chase it yourself.
Missed delivery or a card left with another courier
- UPS: Delivery attempted
- USPS: Notice left
- DHL: Delivery attempted
- OnTrac: Delivery attempted
- LaserShip: Delivery attempted
- GOFO: Delivery Exception, No Access to Delivery Location
- UniUni: A delivery was attempted
- SpeedX: Attempted Delivery
- Veho: Delivery issue
- GLS: Delivery attempted
- Cainiao: Delivery failed
- Royal Mail: Delivery attempted
- Evri: Delivery attempted or action needed
- DPD: Sorry we missed you
- Yodel: Delivery attempted
- Parcelforce: Delivery Attempted
- APC Overnight: Sorry we missed you
- DX: Sorry we missed you
- ArrowXL: No one home
- Canada Post: Notice left
- Purolator: Attempted delivery - receiver unavailable
- Canpar: Sorry we missed you
- Intelcom: Delivery attempted
- Australia Post: Attempted delivery
- StarTrack: Unsuccessful Delivery
- Aramex: Missed delivery
- CouriersPlease: Delivery attempted
- Team Global Express: Attempted delivery
- NZ Post: Delivery attempted
- An Post: We tried to deliver your item
- DPD Ireland: We tried to deliver but we couldn't locate you
What does “Delivery attempted” mean?
For packages Amazon Logistics delivers, the driver leaves the package in a secure place if nobody is home. If there is no secure place, or the delivery needs someone present, for example for a signature, Amazon emails you and tries again. It makes three attempts on consecutive days, then returns the package to Amazon for a refund.
If USPS delivers the order, Delivery attempted is Amazon's wording for USPS's Notice Left: the package waits at the post office and USPS rules apply. UPS and FedEx have their own reattempt rules, so check the carrier named in Track package.
Why does Amazon show it?
- Nobody was available to sign for or accept a package that needs someone present
- No secure place to leave it
- A locked building, gate or lobby without an access code
- A business that was closed at delivery time
- Driver safety concerns, such as a loose dog
- The driver could not find the address or entrance
How long does it last?
Amazon Logistics tries again the next day, up to three attempts in total. After the third failed attempt the package goes back to Amazon and you are refunded once it arrives there. With USPS, the package waits at the post office for pickup or redelivery, usually for 15 days.
Other Amazon statuses
- Delayed, not yet shippedKeep an eye on it
- Arriving todayNormal
- Shipped, no tracking updatesKeep an eye on it
- Package delayed in transitKeep an eye on it
- Out for deliveryNormal
- UndeliverableTake action
- Delivered, but not receivedTake action
Who is responsible for a late or missing package from Amazon?
Bought it on Amazon? Then Amazon or the seller is usually responsible until the package is delivered. Amazon handles late, missing and undeliverable packages for orders it ships, including Amazon Logistics deliveries and Prime items from other sellers. For items sold and shipped by a third-party seller, the seller is responsible first, and Amazon backs those orders with its A-to-z Guarantee.
When USPS, UPS or FedEx delivers an Amazon order, the carrier's customer is Amazon or the seller, not you, so a refund or replacement still comes from Amazon or the seller. Amazon does not publish a cover limit; for items it sold, it refunds an undeliverable package automatically once the package is back at Amazon.
Questions about “Delivery attempted”
What does delivery attempted mean on Amazon?
The driver tried to deliver but could not complete it. Amazon's own drivers try again on the following days, up to three attempts, before returning the package for a refund.
Amazon says delivery attempted but I was home. Why?
Common reasons are a locked lobby or gate, a missing access code or a driver who could not find the entrance. Check any camera footage and add access details to your address; if nobody came at all, file a complaint on Complain.biz and we send it to Amazon.
When will Amazon try to deliver again?
For Amazon Logistics, on the following day; Amazon makes three attempts on consecutive days. For USPS, UPS or FedEx, the carrier's own rules apply.
What happens after three failed Amazon delivery attempts?
The package goes back to Amazon and you are refunded. Amazon cannot reship a package returned as undeliverable, so place a new order if you still want the item.
Do Amazon delivery instructions work for USPS or UPS?
No. Amazon says delivery instructions in your account are only visible to Amazon drivers. For USPS, set Delivery Instructions on the USPS tracking page; UPS and FedEx have their own delivery tools.
Based on
- Amazon Help: About Deliveries Shipped with Amazon (Amazon Logistics)
- Amazon Help: Tracking Doesn't Match Carrier's Website
- Amazon Help: Undeliverable Packages
- USPS FAQ: Where is my package? Tracking Status Help
- Amazon Help: Late Deliveries
- Amazon Help: A-to-z Guarantee
- Amazon Help: Contact a Carrier