Amazon tracking status
Amazon “Undeliverable”: what it means
The short answer
Take actionYour package could not be delivered and is going back to Amazon. When Amazon receives it, it refunds you automatically, usually within 7 business days; it cannot reship the same package, so reorder if you still want the item.
When to act: If your address was complete and correct, or the refund has not arrived 7 business days after the package is back at Amazon, file a complaint and we send it to Amazon.
What to do now
- 1
Check the reason in Track package and in your Amazon messages.
- 2
Correct your address in Your Addresses and add the apartment number, access codes and a dog warning for drivers.
- 3
If you still want the item, place a new order; Amazon cannot reship an undeliverable package.
- 4
Follow the refund status in Your Orders; Amazon refunds items it sold within 7 business days of receiving the returned package.
- 5
Take a screenshot of the Undeliverable status and of the address on the order for your complaint.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Amazon, so you do not have to chase it yourself.
Going back to the sender with another courier
- USPS: Insufficient address
- DHL: Returned to Shipper
- OnTrac: Returning package to the shipper
- GOFO: Delivery Failed
- UniUni: Undeliverable
- SpeedX: Return to Shipper
- Cainiao: Return
- Royal Mail: Returned to sender
- Evri: Returned to sender
- DPD: On its way back to the sender
- Parcelforce: Returned to sender
- Canada Post: Item being returned to sender
- Purolator: Item being returned to sender, determined as undeliverable
- Canpar: Returned to sender
- Intelcom: Sorry, your package was undeliverable
- Australia Post: Returning to sender
- Aramex: Return to sender
- CouriersPlease: Return to Sender In Progress
- Sendle: Returned
- NZ Post: Undeliverable
- An Post: We could not deliver your item
What does “Undeliverable” mean?
Undeliverable means the delivery has failed for good and the package is being returned. Amazon lists the main reasons: damage before or during transit, a quality issue found in the shipment, an address that cannot be reached because details are wrong or missing, a delivery restriction or a dangerous dog, an unreadable label, three failed delivery attempts, or a refused package.
For orders Amazon ships and sells, the refund is automatic once the package is back. For orders shipped and sold by a third-party seller, the seller handles the refund, with Amazon's A-to-z Guarantee behind it.
Why does Amazon show it?
- Damage before or during transit
- A quality issue found in the shipment
- A wrong or incomplete address, or a delivery restriction
- Driver safety concerns, such as a loose dog
- An unreadable shipping label
- Three unsuccessful delivery attempts
- The package was refused
How long does it last?
The package travels back to Amazon or the seller. Amazon refunds items it sold within 7 business days of receiving the return, and some banks take another 3 to 5 business days to show the money.
Other Amazon statuses
- Delayed, not yet shippedKeep an eye on it
- Arriving todayNormal
- Shipped, no tracking updatesKeep an eye on it
- Package delayed in transitKeep an eye on it
- Out for deliveryNormal
- Delivery attemptedTake action
- Delivered, but not receivedTake action
Who is responsible for a late or missing package from Amazon?
Bought it on Amazon? Then Amazon or the seller is usually responsible until the package is delivered. Amazon handles late, missing and undeliverable packages for orders it ships, including Amazon Logistics deliveries and Prime items from other sellers. For items sold and shipped by a third-party seller, the seller is responsible first, and Amazon backs those orders with its A-to-z Guarantee.
When USPS, UPS or FedEx delivers an Amazon order, the carrier's customer is Amazon or the seller, not you, so a refund or replacement still comes from Amazon or the seller. Amazon does not publish a cover limit; for items it sold, it refunds an undeliverable package automatically once the package is back at Amazon.
Questions about “Undeliverable”
What does undeliverable mean on Amazon?
The carrier could not deliver the package and it is being returned. Amazon refunds items it sold once the package is back, and you need to reorder if you still want the item.
Will Amazon refund an undeliverable package?
Yes. For items sold and fulfilled by Amazon the refund is automatic once the return arrives, usually within 7 business days. Seller orders are refunded by the seller, with the A-to-z Guarantee as backup.
Why is my Amazon package undeliverable when my address is correct?
Amazon also marks packages undeliverable after damage in transit, a quality issue, an unreadable label, a dog that makes delivery unsafe or three failed attempts. Check the delivery instructions and access codes on your address.
Why has my Amazon refund for an undeliverable package not arrived?
For items Amazon sold, the refund only starts once the package is back at Amazon, usually within 7 business days of receiving it, and some banks take another 3 to 5 business days to show the money. If it still has not come after that, file a complaint on Complain.biz and we send it to Amazon.
Based on
- Amazon Help: Undeliverable Packages
- Amazon Help: Tracking your package
- Amazon Help: A-to-z Guarantee
- Amazon Help: Late Deliveries
- Amazon Help: Contact a Carrier