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GOFO tracking status

GOFO “Delivery Failed”: what it means

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GOFO could not deliver your package, often because the address is wrong, incomplete, restricted or not served. An address issue can send it back to the local warehouse for checking, and parcels go back after three failed attempts. Check your address now.

When to act: If your address is correct and there is no new delivery attempt after 2 calendar days, file a complaint with your full address and we send it to GOFO.

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Tell me what happened. I write your complaint with you and we send it to GOFO.

Also shown as: “Undeliverable” · “Incorrect/Insufficient Address, Additional Details Required for Delivery” · “Delivery Exception, Restricted Address” · “Restricted Address” · “Address Corrected.” · “Delivery failed, your address is wrong” · “Your package delivery was unsuccessful. Unknown or incorrect addresses” · “unsupported delivery location” · “inaccessible delivery location”

What to do now

  1. Compare the address in your order confirmation with your real address: street number, apartment number, town and ZIP code.

  2. Read the reason on the tracking line. It tells you whether the address, access or a restricted location is the problem.

  3. If you used a PO Box or a USPS address, expect this to fail: GOFO's driver rules bar them, so the package will likely go back.

  4. If a text asks you to update your address, type your tracking number into GOFO's tracking page yourself first and check that it really shows a failed delivery.

  5. Keep screenshots of the address in your order and of the failed line. If your address was right, they show the mistake was not yours.

  6. Still not sorted? File your complaint here. We write it with you and send it to GOFO, so you do not have to chase it yourself.

    Start my complaint

Going back to the sender with another courier

What does “Delivery Failed” mean?

GOFO says an address issue, such as a missing apartment number, may send a package back to the local warehouse for verification, and that it will try to reach the recipient when it has valid contact information. People quote the line as 'Delivery Failed' with a reason, such as 'Incorrect/Insufficient Address, Additional Details Required for Delivery', and one shared screenshot shows 'Delivery Exception, Restricted Address'. GOFO does not define 'Restricted Address': in the one shared history where we found it, the home was an ordinary suburban house, and the package was delivered later.

Some addresses cannot work at all. GOFO lists certain postal facilities and military addresses as places it cannot serve, and its driver rules bar delivery to PO Boxes, USPS post offices and USPS mailboxes. If your address looks right, the label may not match it: in reports people share, a sender changed the town to the county, and one label carried only the city and a scrambled number. 'Address Corrected.' can appear once the address has been checked or changed.

Why does GOFO show it?

  • A missing apartment, unit or building number
  • A label that does not match the address you typed
  • A PO Box, postal facility or military address
  • A town or ZIP code the driver cannot match
  • A wrong mobile number on the order
  • A driver scan that customers say was wrong

How long does it last?

If the address is sorted out, tracking can show 'Address Corrected.' and then a new 'Out for Delivery'. GOFO says a redelivery attempt is typically made within 24 hours. After three failed attempts, or if the address cannot be fixed, the package goes back to the sender, and GOFO says a returned package cannot be intercepted.

Other GOFO statuses

All GOFO statuses →

Who is responsible for a late or missing package from GOFO?

If you bought online from a business, the seller chose GOFO and is its customer, so a late, lost or missing order is in most cases for the seller to put right, with a replacement or a refund. GOFO's own guidance also points to the sender for delayed, lost and returned packages. If you bought on a marketplace, the platform's own rules decide refunds: Temu's shipping terms set a limit of 90 days from the order date for a package that has not arrived or shows as delivered, and SHEIN's set 45 days from the payment date for a late package and 45 days from the delivery date for one shown as delivered.

If you sent the package yourself, your contract is with GOFO or the shipping platform you bought the label through, under the service agreement you accepted. GOFO's Terms of Use say the specific services follow that separate agreement, and the public pages we read give no standard cover amount for a lost or damaged package.

Questions about “Delivery Failed”

What does 'Delivery Failed' mean on GOFO?

The driver could not complete the delivery and marked the package undeliverable with a reason, often an address problem. GOFO says a redelivery attempt is typically made within 24 hours, and parcels are returned after three failed attempts.

Why does GOFO say incorrect or insufficient address when my address is correct?

The label may differ from what you typed, for example a missing unit number or a changed town, or the driver could not match the building. Customers also report this with fully correct addresses. If yours is right, file a complaint on Complain.biz and we send it to GOFO.

Is the GOFO text saying my address is wrong real?

It can be, but a fake one can look the same. People share texts that read '[GOFO]Delivery failed, your address is wrong' with a link. Type your tracking number into GOFO's tracking page yourself. If it shows no failed delivery, do not use the link, and never enter card details to fix an address.

Does GOFO deliver to PO Boxes or military addresses?

PO Boxes, no: GOFO's driver rules bar them, along with USPS post offices. Its own guidance also lists certain postal facilities and military addresses as places it cannot serve. A package sent to one can go back to the sender.

What does 'Address Corrected' mean on GOFO?

GOFO does not define it. In shared histories it appears after an address has been checked or changed. It does not always mean the address was wrong: one customer saw it although the address was the same. Watch for a new 'Out for Delivery'.

Based on

  • GOFO: Customer Service FAQ (address issues, places GOFO cannot serve, returns)
  • GOFO Driver Help Center: Deliveries (marking a package undeliverable)
  • GOFO Driver Help Center: Proof of Delivery (no PO Boxes or USPS addresses)
  • GOFO: Ship With Us (returned after three failed attempts)
  • Reddit r/Aliexpress: Delivery Failed with Incorrect/Insufficient Address
  • Reddit r/shipping: Delivery Exception, Restricted Address, on a TikTok Shop order
  • Reddit r/shipping: a text asking for a corrected address, which the poster says is real
  • Reddit r/Aliexpress: label with only the city and a scrambled number
  • Reddit r/shipping: Address Corrected on an unchanged address
  • Reddit r/Aliexpress: unsupported and inaccessible delivery location at a mailbox store
  • GOFO: Customer Service FAQ (delayed, lost and returned packages)
  • GOFO: Terms of Use (services follow the separate service agreement)
  • Temu: Shipping info (90 days from the order date)
  • Temu: Return and refund policy (package shows delivered but not received)
  • SHEIN: Shipping info (45 days for late packages and packages shown as delivered)

Package still not here?
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