Sendle tracking status
Sendle “Returned”: what it means
The short answer
Take actionYour parcel is going back to the sender, and any new delivery is for the sender to arrange. Sendle's terms list a refusal, a wrong address, a failed delivery or an expired collection period as reasons.
When to act: If the seller still has not got the parcel back after 10 business days, file a complaint and we send it to Sendle.
Also shown as: “This parcel is on its way back to the sender” · “Your parcel has been returned”
What to do now
- 1
Read the updates list for the last delivery attempt or the reason given.
- 2
Check your messages for a collection notice you may have missed.
- 3
Go over the address on your order, unit number included.
- 4
Note the date this line first appeared, so you can count the days.
- 5
Save screenshots of the page and your order details.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Sendle, so you do not have to chase it yourself.
Going back to the sender with another courier
- USPS: Insufficient address
- Amazon: Undeliverable
- DHL: Returned to Shipper
- OnTrac: Returning package to the shipper
- GOFO: Delivery Failed
- UniUni: Undeliverable
- SpeedX: Return to Shipper
- Cainiao: Return
- Royal Mail: Returned to sender
- Evri: Returned to sender
- DPD: On its way back to the sender
- Parcelforce: Returned to sender
- Canada Post: Item being returned to sender
- Purolator: Item being returned to sender, determined as undeliverable
- Canpar: Returned to sender
- Intelcom: Sorry, your package was undeliverable
- Australia Post: Returning to sender
- Aramex: Return to sender
- CouriersPlease: Return to Sender In Progress
- NZ Post: Undeliverable
- An Post: We could not deliver your item
What does “Returned” mean?
Sendle's page says 'This parcel is on its way back to the sender'. Its terms say that when a parcel cannot be delivered, because the receiver refused it, the address or instructions are wrong or incomplete, delivery failed or the collection period ran out, it may try again, hold the parcel for collection or return it. The tracking page may not say which one happened.
The costs fall on the sender. Sendle's terms make the person who booked responsible for reasonable return freight, storage and handling, and they say Sendle stays out of any refund between the sender and the receiver. That means this is a matter between you and the seller, not you and the carrier.
Why does Sendle show it?
- The receiver refused the parcel
- The address or instructions were wrong or incomplete
- A delivery attempt failed
- The collection period ran out
How long does it last?
The parcel travels back through the carrier's network, and Sendle's email says 'Your parcel has been returned' when the status changes. No time is given for the trip back. The sender then decides on a new delivery.
Other Sendle statuses
- BookedKeep an eye on it
- In transitNormal
- Out for deliveryNormal
- Tracking not updatingKeep an eye on it
- Delivered but not receivedTake action
Who is responsible for a late or missing parcel from Sendle?
If you bought online from a business, the seller booked Sendle and is its customer, so a late or missing order is in most cases for the seller to put right. Sendle's terms say it stays out of refunds, returns and exchanges between the sender and the receiver. For an Australian business, the Australian Consumer Law (section 36) requires supply within the promised time, or a reasonable time if none was promised, unless another party or a cause outside its control was behind the failure and it took reasonable precautions, and a seller may rely on that when a carrier fails. Government guidance in Western Australia says the seller resolves problems with the courier used.
If you sent the parcel yourself, your contract is with McKenna Worldwide Services, trading as Sendle, even when another carrier does the delivery. Its terms say a missed estimate does not by itself earn a refund, and that it is not responsible for loss or delay caused by a carrier, always subject to rights the law does not allow it to exclude. Eligible parcels have a warranty of up to $150 per consignment, with no default cover on the 250 g and 500 g categories, and extra cover can be bought when booking. The warranty excludes a parcel the carrier's records show as validly delivered, including one left under an authority to leave. For a parcel or label from the old company, the relaunched Sendle says those claims belong with the liquidators of Sendle Pty Ltd.
Questions about “Returned”
Why is my Sendle parcel going back to the sender?
Sendle's terms list a refusal, an incorrect or incomplete address, a failed delivery and an expired collection period. The updates on your tracking page may show which one applies.
Can a returned Sendle parcel be sent to me again?
Sendle's page points to a new delivery arranged by the sender, and its terms make the sender pay reasonable return and redelivery costs.
Will I get a refund if my Sendle parcel is returned?
The seller decides that. Sendle's terms say it stays out of refunds between the sender and the receiver. For an Australian business, government guidance in Western Australia says you are entitled to a refund if the goods still do not arrive.
Based on
- Sendle: Track and Trace page ('This parcel is on its way back to the sender')
- Sendle: Delivery Terms and Conditions, clauses 6.1, 6.2, 6.4 and 6.5
- Government of Western Australia: Missing or damaged products (refund if the seller fails to deliver)
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier)
- Sendle: Delivery Terms and Conditions, clauses 2.1, 6.4, 7.7, 12, 13.2 and 20.1 (carriers, refunds, estimates, warranty, liability)
- Sendle: FreightSafe Warranty Terms and Conditions, clauses 2, 3 and 14(l) (up to $150, extra cover, delivered parcels excluded)
- Sendle Support Center: Sendle Relaunch (old parcels and labels, liquidators)