Sendle tracking
Sendle tracking statuses explained
Sendle is an Australian parcel service for small businesses and everyday senders. It books delivery through carriers, couriers and postal operators, so the van at your door may carry another name. The previous company, Sendle Pty Ltd, stopped trading and went into liquidation; McKenna Worldwide Services bought the brand and relaunched it, but not the old company. Tracking moves through five steps, Booked, Picked up, In transit, Out for delivery and Delivered, and what each one shows can depend on the service and on the carrier handling your parcel.
Every Sendle tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| Booked | The sender has booked a delivery and has a tracking number, but no pickup has shown yet. | Keep an eye on it |
| In transit | A carrier has your parcel, and it is somewhere in that carrier's network. | Normal |
| Out for delivery | The carrier's latest update says your parcel is on a delivery run. | Normal |
| Tracking not updating | Sendle says its tracking is not real time, so a quiet spell is not by itself a sign of loss. | Keep an eye on it |
| Delivered but not received | The carrier has recorded your parcel as delivered, and Sendle shows its delivery scan where one is available. | Take action |
| Returned | Your parcel is going back to the sender, and any new delivery is for the sender to arrange. | Take action |
Sendle delays
Sendle calls its delivery times estimates, not guarantees. As a general guide, Courier Standard - Economy typically takes 1 to 7 days within Australia, and Express and Priority typically same day to 1 to 2 days. Its terms name customs or government authorities, transport providers, bulk orders, time-limited promotions and flash sales, the festive season and carrier network disruption as reasons for delay.
Is your parcel from Sendle late or missing?
Who is responsible for a late or missing parcel from Sendle?
If you bought online from a business, the seller booked Sendle and is its customer, so a late or missing order is in most cases for the seller to put right. Sendle's terms say it stays out of refunds, returns and exchanges between the sender and the receiver. For an Australian business, the Australian Consumer Law (section 36) requires supply within the promised time, or a reasonable time if none was promised, unless another party or a cause outside its control was behind the failure and it took reasonable precautions, and a seller may rely on that when a carrier fails. Government guidance in Western Australia says the seller resolves problems with the courier used.
If you sent the parcel yourself, your contract is with McKenna Worldwide Services, trading as Sendle, even when another carrier does the delivery. Its terms say a missed estimate does not by itself earn a refund, and that it is not responsible for loss or delay caused by a carrier, always subject to rights the law does not allow it to exclude. Eligible parcels have a warranty of up to $150 per consignment, with no default cover on the 250 g and 500 g categories, and extra cover can be bought when booking. The warranty excludes a parcel the carrier's records show as validly delivered, including one left under an authority to leave. For a parcel or label from the old company, the relaunched Sendle says those claims belong with the liquidators of Sendle Pty Ltd.
Questions about Sendle tracking
What does Booked mean on Sendle?
The sender has booked the delivery and a tracking number exists. The parcel has not been picked up yet, and tracking updates only start once it has.
How long does Sendle take to deliver?
As a general guide, Courier Standard - Economy typically takes 1 to 7 days within Australia, and Express or Priority typically same day to 1 to 2 days. Sendle says these are estimates, not guaranteed dates.
What does out for delivery mean on Sendle?
The carrier handling your parcel has scanned it for a delivery run. Sendle shows this when the carrier's update uses those words. It does not give a delivery time.
Why is my Sendle tracking not updating?
Sendle says tracking is not real time and that detail depends on the service and local network. The parcel may be between scans or carriers. Count from your delivery estimate, not the last update.
Sendle says delivered but I have not received it. What should I do?
Check the delivery details on the tracking page, the property and your neighbours today. If you still cannot find it by the end of the next business day, file a complaint on Complain.biz and we send it to Sendle.
Based on
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier)
- Sendle: Delivery Terms and Conditions, clauses 2.1, 6.4, 7.7, 12, 13.2 and 20.1 (carriers, refunds, estimates, warranty, liability)
- Sendle: FreightSafe Warranty Terms and Conditions, clauses 2, 3 and 14(l) (up to $150, extra cover, delivered parcels excluded)
- Sendle Support Center: Sendle Relaunch (old parcels and labels, liquidators)