Sendle tracking status
Sendle “In transit”: what it means
The short answer
NormalA carrier has your parcel, and it is somewhere in that carrier's network. Sendle calls its delivery times estimates, and this step can last for days, depending on the service and the destination.
When to act: If it is still not with you 5 business days after the estimated delivery date, file a complaint and we send it to Sendle.
Also shown as: “Picked up” · “Your parcel is on its way”
What to do now
- 1
Open the updates list on the tracking page and note the last update and its time, which is in Sydney time.
- 2
Find the service or delivery estimate on your order confirmation, and count from that.
- 3
Write down the name of any carrier in the updates, as it shows who has the parcel.
- 4
Check the delivery address on your order, as Sendle says an address generally cannot be changed after booking.
- 5
Keep a dated screenshot of the page.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Sendle, so you do not have to chase it yourself.
What does “In transit” mean?
Sendle's page has a row of five steps and a list of updates below it. The row shows 'Picked up' when the latest update mentions a pickup or a collection, and 'In transit' for most other movement. Sendle's email for this stage is called 'Your parcel is on its way'.
The lines in the list come from the carrier doing the work, so their words can differ from parcel to parcel, and Sendle says the level of detail varies with the service, destination and local delivery network. Tracking also lags: Sendle says it is not real time, and times are shown in Sydney time, which matters if you are in another state.
Why does Sendle show it?
- The carrier collected the parcel
- It is moving between depots or sites on a long trip
- It is waiting at a depot for the next leg
- It is an international parcel going through customs
- Busy periods such as flash sales and the festive season
How long does it last?
The next step is 'Out for delivery' when the carrier's update says so. Sendle's general guide for Courier Standard - Economy is 1 to 7 days within Australia, and around 2 to 10 days internationally. Express and Priority are typically same day to 1 to 2 days within Australia.
Other Sendle statuses
- BookedKeep an eye on it
- Out for deliveryNormal
- Tracking not updatingKeep an eye on it
- Delivered but not receivedTake action
- ReturnedTake action
Who is responsible for a late or missing parcel from Sendle?
If you bought online from a business, the seller booked Sendle and is its customer, so a late or missing order is in most cases for the seller to put right. Sendle's terms say it stays out of refunds, returns and exchanges between the sender and the receiver. For an Australian business, the Australian Consumer Law (section 36) requires supply within the promised time, or a reasonable time if none was promised, unless another party or a cause outside its control was behind the failure and it took reasonable precautions, and a seller may rely on that when a carrier fails. Government guidance in Western Australia says the seller resolves problems with the courier used.
If you sent the parcel yourself, your contract is with McKenna Worldwide Services, trading as Sendle, even when another carrier does the delivery. Its terms say a missed estimate does not by itself earn a refund, and that it is not responsible for loss or delay caused by a carrier, always subject to rights the law does not allow it to exclude. Eligible parcels have a warranty of up to $150 per consignment, with no default cover on the 250 g and 500 g categories, and extra cover can be bought when booking. The warranty excludes a parcel the carrier's records show as validly delivered, including one left under an authority to leave. For a parcel or label from the old company, the relaunched Sendle says those claims belong with the liquidators of Sendle Pty Ltd.
Questions about “In transit”
How long does Sendle take to deliver?
As a general guide, Courier Standard - Economy typically takes 1 to 7 days within Australia, and Express or Priority typically same day to 1 to 2 days. Sendle says these are estimates, not guaranteed dates.
Why does Sendle take so long?
Sendle's terms list customs, transport providers, bulk orders, flash sales, the festive season and carrier network disruption. The service the sender chose also matters, as Economy has the longest estimate.
Who delivers Sendle parcels?
Sendle books carriers, couriers and postal operators to do the work, and its public pages do not list them. The updates on your tracking page may show which one has your parcel.
Is Sendle tracking in real time?
No. Sendle's page says tracking is not real time and can lag a little, and it shows times in Sydney time.
Based on
- Sendle: Track and Trace page (steps, Sydney time, not real time)
- Sendle Support Center: How long does delivery take? How do I track my parcel?
- Sendle: Delivery Terms and Conditions, clauses 2.1, 7.1 and 7.2 (carriers, indicative times, delays)
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier)
- Sendle: Delivery Terms and Conditions, clauses 2.1, 6.4, 7.7, 12, 13.2 and 20.1 (carriers, refunds, estimates, warranty, liability)
- Sendle: FreightSafe Warranty Terms and Conditions, clauses 2, 3 and 14(l) (up to $150, extra cover, delivered parcels excluded)
- Sendle Support Center: Sendle Relaunch (old parcels and labels, liquidators)