Sendle tracking status
Sendle “Out for delivery”: what it means
The short answer
NormalThe carrier's latest update says your parcel is on a delivery run. Sendle publishes no delivery window of its own for this step, and tracking can lag a little behind the driver.
When to act: If there is no new update by the end of the next business day, file a complaint and we send it to Sendle.
What to do now
- 1
Keep an eye on the door, and make sure a driver can reach it.
- 2
Check for any collection notice in your email or SMS, in case a delivery attempt failed.
- 3
If nothing arrives, look around the front of the property and ask your neighbours.
- 4
Refresh the tracking page later, as it can lag a little.
- 5
Keep a dated screenshot of this line.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Sendle, so you do not have to chase it yourself.
What does “Out for delivery” mean?
Sendle's page shows this step when the carrier's latest update uses the words 'out for delivery'. So it is the carrier's scan, repeated by Sendle, and it does not come with a time.
How the delivery ends depends on the carrier and the service. Sendle's terms allow delivery to you, to someone authorised to take the parcel, to a safe place under an authority to leave, or to a collection point. After a failed attempt the parcel may be redirected or returned, under the conditions of the service the sender chose.
Why does Sendle show it?
- The carrier loaded the parcel for a delivery run
- The carrier's scan said so, and Sendle's page repeats it
- A second attempt after an earlier failed delivery
How long does it last?
'Delivered' is the next step in Sendle's row, but Sendle promises no day or time here, because the carrier's run decides it. If the attempt fails, Sendle's terms allow a further attempt, a hold at a collection point or a return, and Sendle or the carrier should use the contact details on the booking to say where it is.
Other Sendle statuses
- BookedKeep an eye on it
- In transitNormal
- Tracking not updatingKeep an eye on it
- Delivered but not receivedTake action
- ReturnedTake action
Who is responsible for a late or missing parcel from Sendle?
If you bought online from a business, the seller booked Sendle and is its customer, so a late or missing order is in most cases for the seller to put right. Sendle's terms say it stays out of refunds, returns and exchanges between the sender and the receiver. For an Australian business, the Australian Consumer Law (section 36) requires supply within the promised time, or a reasonable time if none was promised, unless another party or a cause outside its control was behind the failure and it took reasonable precautions, and a seller may rely on that when a carrier fails. Government guidance in Western Australia says the seller resolves problems with the courier used.
If you sent the parcel yourself, your contract is with McKenna Worldwide Services, trading as Sendle, even when another carrier does the delivery. Its terms say a missed estimate does not by itself earn a refund, and that it is not responsible for loss or delay caused by a carrier, always subject to rights the law does not allow it to exclude. Eligible parcels have a warranty of up to $150 per consignment, with no default cover on the 250 g and 500 g categories, and extra cover can be bought when booking. The warranty excludes a parcel the carrier's records show as validly delivered, including one left under an authority to leave. For a parcel or label from the old company, the relaunched Sendle says those claims belong with the liquidators of Sendle Pty Ltd.
Questions about “Out for delivery”
What does out for delivery mean on Sendle?
The carrier handling your parcel has scanned it for a delivery run. Sendle shows this when the carrier's update uses those words. It does not give a delivery time.
My Sendle parcel was out for delivery but did not come. What now?
Check the front of the property, your neighbours and your messages for a collection notice. If there is no new update by the end of the next business day, file a complaint on Complain.biz and we send it to Sendle.
Can I change the address on a Sendle parcel that is out for delivery?
Do not count on it. Sendle says a booked shipment generally cannot be changed or redirected, and any option depends on the courier service and the status of the parcel.
Based on
- Sendle: Track and Trace page (out for delivery step)
- Sendle Support Center: Can I redirect a shipment?
- Sendle: Delivery Terms and Conditions, clauses 6.1, 7.4 and 7.6 (delivery methods, failed attempts)
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier)
- Sendle: Delivery Terms and Conditions, clauses 2.1, 6.4, 7.7, 12, 13.2 and 20.1 (carriers, refunds, estimates, warranty, liability)
- Sendle: FreightSafe Warranty Terms and Conditions, clauses 2, 3 and 14(l) (up to $150, extra cover, delivered parcels excluded)
- Sendle Support Center: Sendle Relaunch (old parcels and labels, liquidators)