Sendle tracking status
Sendle “Booked”: what it means
The short answer
Keep an eye on itThe sender has booked a delivery and has a tracking number, but no pickup has shown yet. Updates only start after pickup, so an empty tracking page at this stage is normal.
When to act: If the parcel has not been picked up after 5 business days, file a complaint and we send it to the seller.
Also shown as: “Order received” · “Your parcel is booked” · “No updates yet. Updates appear once the parcel is picked up” · “Cancelled” · “This order was cancelled” · “Your order has been cancelled”
What to do now
- 1
Check the number: Sendle says order and tracking numbers use letters and numbers only, and its examples are QS416938 and QSS000284255.
- 2
Compare the booking date with the dispatch time on your order confirmation.
- 3
If the number is not found, try again later, as new orders can take a little while to appear.
- 4
Read through the delivery address on your order.
- 5
Save a dated screenshot of this page with your order confirmation.
- 6
Still not sorted? File your complaint here. We write it with you and send it to the seller, so you do not have to chase it yourself.
What does “Booked” mean?
'Booked' is the first of Sendle's five steps. It means the booking has been accepted, and it is the point where a tracking number exists. Before it, the page can show 'Order received' with none of the steps lit, a label Sendle does not define. The page says 'No updates yet. Updates appear once the parcel is picked up.' Nothing about this step shows the parcel has left the sender, or even that it is packed.
If the page says 'This order was cancelled', Sendle gives no reason, and no more movement is expected on that number. Sendle's lookup also warns that new orders can take a little while to appear, so a number that is not found right after booking is not a bad sign.
Why does Sendle show it?
- The sender booked before packing the order
- The parcel is waiting for its pickup date
- It missed the day's pickup cut-off
- The carrier has not collected it yet
- The order was cancelled
How long does it last?
The step moves to 'Picked up' once the carrier's update mentions a pickup or collection, then 'In transit'. Sendle publishes no time limit for pickup.
Other Sendle statuses
- In transitNormal
- Out for deliveryNormal
- Tracking not updatingKeep an eye on it
- Delivered but not receivedTake action
- ReturnedTake action
Who is responsible for a late or missing parcel from Sendle?
If you bought online from a business, the seller booked Sendle and is its customer, so a late or missing order is in most cases for the seller to put right. Sendle's terms say it stays out of refunds, returns and exchanges between the sender and the receiver. For an Australian business, the Australian Consumer Law (section 36) requires supply within the promised time, or a reasonable time if none was promised, unless another party or a cause outside its control was behind the failure and it took reasonable precautions, and a seller may rely on that when a carrier fails. Government guidance in Western Australia says the seller resolves problems with the courier used.
If you sent the parcel yourself, your contract is with McKenna Worldwide Services, trading as Sendle, even when another carrier does the delivery. Its terms say a missed estimate does not by itself earn a refund, and that it is not responsible for loss or delay caused by a carrier, always subject to rights the law does not allow it to exclude. Eligible parcels have a warranty of up to $150 per consignment, with no default cover on the 250 g and 500 g categories, and extra cover can be bought when booking. The warranty excludes a parcel the carrier's records show as validly delivered, including one left under an authority to leave. For a parcel or label from the old company, the relaunched Sendle says those claims belong with the liquidators of Sendle Pty Ltd.
Questions about “Booked”
What does Booked mean on Sendle?
The sender has booked the delivery and a tracking number exists. The parcel has not been picked up yet, and tracking updates only start once it has.
Why does my Sendle tracking say 'No updates yet'?
Updates appear only after pickup, so the parcel is probably still with the sender. If it has not been picked up after 5 business days, file a complaint on Complain.biz and we send it to the seller.
Why can't Sendle find my tracking number?
Check it carefully. Sendle's examples are QS416938 for an order and QSS000284255 for tracking, with letters and numbers only. New orders can take a little while to appear.
What does 'This order was cancelled' mean on Sendle?
The booking was cancelled, so no more movement is expected on that number. If you bought from a business, a replacement or refund is for the seller to sort out. If that does not happen, file a complaint on Complain.biz.
Based on
- Sendle: Track and Trace page (steps, 'No updates yet', number formats, cancelled message)
- Sendle Support Center: Tracking and delivery
- Sendle: Delivery Terms and Conditions, clause 7.1 (pickup cut-offs)
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier)
- Sendle: Delivery Terms and Conditions, clauses 2.1, 6.4, 7.7, 12, 13.2 and 20.1 (carriers, refunds, estimates, warranty, liability)
- Sendle: FreightSafe Warranty Terms and Conditions, clauses 2, 3 and 14(l) (up to $150, extra cover, delivered parcels excluded)
- Sendle Support Center: Sendle Relaunch (old parcels and labels, liquidators)