SpeedX tracking status
SpeedX “Return to Shipper”: what it means
The short answer
Take actionSpeedX has stopped trying to deliver your package and is sending it back to the shipper. If the line says Parcel Disposal, SpeedX's terms group it with destroyed or disposed packages. A refund or new order is then for the seller or marketplace.
When to act: If you did not ask for the return, file a complaint the same day and we send it to SpeedX.
Also shown as: “Last Mile Returns” · “Last Mile Undelivered” · “Parcel Disposal”
What to do now
- 1
Read the lines before the return in the tracking history to see why: no access, an address problem or a closed building. The history may show no reason at all.
- 2
Compare the address in your order confirmation with your real one, including the apartment number and ZIP code.
- 3
Look at your order page at the store or marketplace to see whether a refund has started.
- 4
Read the seller's refund policy for how and when a returned package is paid back.
- 5
Screenshot the whole history, with every attempt and the return line, and keep your order number.
- 6
Still not sorted? File your complaint here. We write it with you and send it to SpeedX, so you do not have to chase it yourself.
Going back to the sender with another courier
- USPS: Insufficient address
- Amazon: Undeliverable
- DHL: Returned to Shipper
- OnTrac: Returning package to the shipper
- GOFO: Delivery Failed
- UniUni: Undeliverable
- Cainiao: Return
- Royal Mail: Returned to sender
- Evri: Returned to sender
- DPD: On its way back to the sender
- Parcelforce: Returned to sender
- Canada Post: Item being returned to sender
- Purolator: Item being returned to sender, determined as undeliverable
- Canpar: Returned to sender
- Intelcom: Sorry, your package was undeliverable
- Australia Post: Returning to sender
- Aramex: Return to sender
- CouriersPlease: Return to Sender In Progress
- Sendle: Returned
- NZ Post: Undeliverable
- An Post: We could not deliver your item
What does “Return to Shipper” mean?
SpeedX does not explain these lines on its help pages. Its terms list 'Return to Shipper' and 'Parcel Disposal' under Returns, a group that also covers undelivered returns and packages destroyed or disposed of. Its tracking pages use the headings Last Mile Returns and Last Mile Undelivered, with an Issue Reported banner. A failed attempt does not always come first: one tracking history goes from Processing at Designated Facility to Return to Shipper a day later, with no attempt and no reason on the page. SpeedX's published agreement with shippers sets a maximum of two delivery attempts, with more charged to the shipper, and treats a package as abandoned if it still cannot be delivered 14 days after its first scan or the recipient refuses it.
A return can also start with you: SpeedX says that if you ask it to stop a delivery before it arrives, it can return the package to the merchant. Parcel Disposal is the harder one. In the one history we read it was the only scan on the page. SpeedX's agreement says that if a shipper gives no instructions on a package returned to a SpeedX facility, SpeedX may sell or dispose of it under state law. Its terms separately mention items destroyed because they are dangerous or prohibited.
Why does SpeedX show it?
- Delivery attempts failed, for example with no access
- A wrong or incomplete address
- The recipient refused the package
- You asked SpeedX to stop the delivery
- Dangerous or prohibited goods
How long does it last?
The package goes back to the shipper or a warehouse, and the seller or marketplace decides on a refund or a new delivery. SpeedX publishes no time for a return, and its terms exclude returned and disposed packages from claims.
Other SpeedX statuses
- Last Mile EnrouteNormal
- Processing at Designated FacilityNormal
- Out for DeliveryNormal
- Delay in transitKeep an eye on it
- Last Mile InterceptKeep an eye on it
- Attempted DeliveryTake action
- Delivered but not receivedTake action
- Tracking not updatingKeep an eye on it
- Shipping Label CreatedNormal
Who is responsible for a late or missing package from SpeedX?
If you bought it online from a business, the seller chose SpeedX and is its customer, so a late, lost or misdelivered order is in most cases for the seller to put right. SpeedX says it cannot accept claims from the person receiving a package, and leaves refunds and replacements to the merchant. On a marketplace, the platform's own rules decide refunds. Temu's shipping page gives 90 days from the order date to report a package that did not arrive or is marked delivered. Shein's gives 45 days from the payment date for a package that has not arrived, and 45 days from the delivery date on the tracking page for one marked delivered. Vinted gives 2 calendar days from its message that the order should have been delivered or seems lost.
If you sent the package yourself, that normally means a Vinted label, and Vinted says it compensates sellers for lost or damaged packages that were packed properly. SpeedX's other customers are businesses, and its two published documents differ. Its claims terms let only the party paying the shipping charges claim, between 10 and 21 days after the package enters its network, for a credit of up to $30 per package. Its parcel services agreement gives 7 days from receipt at its facility and caps its liability at $50 per package.
Questions about “Return to Shipper”
What does Return to Shipper mean on SpeedX?
SpeedX is sending the package back to the business that shipped it. It can follow failed attempts, but one tracking history shows it a day after a facility scan with no attempt on the page. It will not reach you on this order.
What does Parcel Disposal mean on SpeedX?
SpeedX does not define it, but its terms group it with packages destroyed or disposed of, and its agreement lets it dispose of a returned package when the shipper gives no instructions. Treat the package as gone. File a complaint on Complain.biz and we send it to SpeedX.
What does Last Mile Undelivered mean on SpeedX?
It is a tracking heading, and SpeedX does not define it. In the one history we read, the line under it was Parcel Disposal, so read that line for what happened.
Will I get a refund if SpeedX returns my package?
A refund comes from the seller or marketplace, not SpeedX, which says it cannot accept claims from recipients. Temu's rule is 90 days from the order date and Shein's is 45 days from the payment date, so do not wait for the package to arrive back.
Based on
- SpeedX: Terms and Conditions (Returns: Return to Shipper, Parcel Disposal, dangerous or prohibited goods)
- SpeedX: Parcel Services Agreement (delivery attempts, abandoned parcels, disposal of returned parcels)
- SpeedX tracking pages: event histories of individual packages
- SpeedX: Customer Service and Support (stopping a delivery, returns, refunds)
- Temu: Shipping info (90 days from the order date)
- SHEIN USA: Shipping Information (45 days)
- SpeedX: Customer Service and Support (no claims from recipients, merchant handles refunds)
- SpeedX: Terms and Conditions (who may claim, 10 to 21 days, $30 per package)
- SpeedX: Parcel Services Agreement (7 days, $50 per package)
- Vinted: Refund Policy (2 calendar days)
- Vinted: SpeedX shipping (compensation for packages packed properly)