SpeedX tracking status

SpeedX tracking not updating: why, and what to do

The short answer

Keep an eye on it

No new scan has appeared on your SpeedX tracking. SpeedX treats three business days with no change as the point to act. Until then gaps are common, because a package can go a day or more between facilities with no new line.

When to act: If there is no new scan after 3 business days, file a complaint and we send it to SpeedX.

What to do now

Find the date of the last scan and count the business days since then. SpeedX's agreement counts Monday through Friday, without the holidays it observes.
Check whether the last line is Shipping Label Created. If so, SpeedX does not have the package yet.
Check the number you typed against your order. SpeedX numbers start with SPX.
Check whether your address is a PO box or mailbox, which gets no last-mile tracking under SpeedX's terms.
After three business days, screenshot the history with the date of the last scan and keep your order number.
Still not sorted? File your complaint here. We write it with you and send it to SpeedX, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

SpeedX says that, in general, if a shipment's status has not changed for three business days, it is time to take it further. Shorter gaps are normal: SpeedX tracking histories show a day or two between facility scans and about three and a half days on a trip from California to New Jersey. Temu also warns that once a local carrier takes over, tracking may not be available every step of the way.

The last line tells you who has the package. If it says Shipping Label Created, SpeedX says it does not have it yet. If it names a facility, SpeedX has it. If the page shows no information at all, SpeedX's tracking page says the sender may still need to send the package data or the number is invalid, and SpeedX says your number may belong to another last-mile carrier. Its terms also say no last-mile tracking is given when the address is a PO box or mailbox.

Why it happens

A long truck trip between facilities with no scan on the way
The package has not reached SpeedX yet
The package has stopped at a facility
The address is a PO box or mailbox, which gets no last-mile tracking
The tracking number belongs to another last-mile carrier
The package is lost or misrouted

What usually happens next

Most packages scan again within a day or two. In SpeedX tracking histories, delivery came 1 to 5 days after the first facility scan when nothing went wrong, but some stalled for weeks.

Other SpeedX statuses

All SpeedX statuses →

Who is responsible for a late or missing package from SpeedX?

If you bought it online from a business, the seller chose SpeedX and is its customer, so a late, lost or misdelivered order is in most cases for the seller to put right. SpeedX says it cannot accept claims from the person receiving a package, and leaves refunds and replacements to the merchant. On a marketplace, the platform's own rules decide refunds. Temu's shipping page gives 90 days from the order date to report a package that did not arrive or is marked delivered. Shein's gives 45 days from the payment date for a package that has not arrived, and 45 days from the delivery date on the tracking page for one marked delivered. Vinted gives 2 calendar days from its message that the order should have been delivered or seems lost.

If you sent the package yourself, that normally means a Vinted label, and Vinted says it compensates sellers for lost or damaged packages that were packed properly. SpeedX's other customers are businesses, and its two published documents differ. Its claims terms let only the party paying the shipping charges claim, between 10 and 21 days after the package enters its network, for a credit of up to $30 per package. Its parcel services agreement gives 7 days from receipt at its facility and caps its liability at $50 per package.

Questions about “Tracking not updating”

Why is my SpeedX tracking not updating?

Usually the package is on a long truck trip, has stopped at a facility or has not reached SpeedX yet. The last line tells you which. SpeedX's general guide is three business days with no change.

How long does SpeedX take to deliver?

SpeedX sells next-day and two-day delivery to shippers. In its tracking histories, delivery came 1 to 5 days after the first facility scan when nothing went wrong, and some stalled for weeks. Time before SpeedX gets the package comes on top.

Why does my SpeedX number show no information?

The tracking page says the sender may still need to send the package data or the number is invalid. SpeedX also says your number may belong to another last-mile carrier, so compare it with your order.

Is my SpeedX package lost?

SpeedX does not publish a set time after which a package counts as lost. Its general guide is three business days with no change. Once you reach it, file a complaint on Complain.biz and we send it to SpeedX.

Based on

SpeedX: Customer Service and Support (three business days, tracking numbers, another last-mile carrier)
SpeedX: Parcel Services Agreement (what counts as a business day)
SpeedX tracking pages: event histories of individual packages
SpeedX: Terms and Conditions (PO box or mailbox)
SpeedX: Cross-Border Shippers (next-day and two-day delivery)
Temu: Shipping info (local carriers, tracking not available every step of the way)
SpeedX: Customer Service and Support (no claims from recipients, merchant handles refunds)
SpeedX: Terms and Conditions (who may claim, 10 to 21 days, $30 per package)
SpeedX: Parcel Services Agreement (7 days, $50 per package)
Temu: Shipping info (90 days from the order date)
SHEIN USA: Shipping Information (45 days)
Vinted: Refund Policy (2 calendar days)
Vinted: SpeedX shipping (compensation for packages packed properly)