InPost tracking status

InPost tracking not updating: why, and what to do

The short answer

Keep an eye on it

Your parcel has had no new scan, usually because of a backlog, a full or faulty locker or a missed scan, and occasionally because it is lost. InPost says most stalled parcels move within 24 hours.

When to act: If there is still no update after 72 hours, file a complaint and we send it to InPost.

Also shown as: “We're working on it” · “Sorry, we're running late”

What to do now

Check the time of the last scan and InPost's service update page for known delays.
Allow for a short delay: InPost says a parcel with no update for 48 hours usually moves again within 24 hours.
If your parcel is going to a locker, check its live availability in the InPost app, as a full or faulty locker is a common cause.
Keep screenshots of the tracking history and note your parcel number, order number and the date of the last scan.
Still not sorted? File your complaint here. We write it with you and send it to InPost, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

InPost's own rule of thumb: if tracking has not moved for 48 hours, it is usually a short delay that clears within 24 hours, and after 72 hours with no update Customer Care will look into it. Customers report app messages such as 'We're working on it' and 'Sorry, we're running late' when a parcel is held up, though InPost does not define them. Parcels often stall on scans such as 'Collected by our courier' or 'It's at the warehouse', and tracking can lag behind the parcel itself.

InPost posts wider network problems on its service update page. If a parcel is really lost, the claim comes from the sender: for retailer and marketplace orders, the retailer or platform must open the investigation.

Why it happens

A backlog at a hub or depot in busy weeks
A full, faulty or blocked locker
A missed or unreadable scan
Network or IT problems, which InPost posts on its service update page
Loss or theft in transit

What usually happens next

Most stalled parcels scan again within 1 to 2 days. If not, a Customer Care investigation and the seller's claim can take from several days to several weeks, and Vinted says its investigations may take several weeks.

Other InPost statuses

Off it goesNormal
It's close, stay tunedNormal
It's on the moveNormal
Locker full, we'll be backKeep an eye on it
Contact the retailerTake action
Ready to collectTake action
Parcel was refusedTake action
Parcel being preppedNormal

All InPost statuses →

Who is responsible for a late or missing parcel from InPost?

If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you have them, unless you chose and booked the courier yourself. If you bought from a private seller on a marketplace such as Vinted, the platform's own rules decide refunds.

If you sent the parcel yourself, your contract is with InPost, under its terms. For labels bought in the InPost app or on its website, standard cover is the lower of the item's cost value or £50, and InPost Direct (formerly Yodel Direct) bookings include £50 cover.

Questions about “Tracking not updating”

Why is my InPost tracking not updating?

Usually a backlog, a full or faulty locker, or a missed scan. InPost says most stalled parcels move again within 24 hours, and it treats 72 hours without an update as too long.

What does 'We're working on it' mean on InPost?

InPost does not define it, but it usually appears when a parcel is held up and InPost is trying to get it moving. Most stalled parcels scan again within 1 to 2 days.

What happens if InPost loses my Vinted parcel?

Vinted handles it and refunds the buyer if the loss is confirmed. Vinted has its own short reporting window, 2 days from its notification, and says its investigations may take several weeks.

How long before InPost treats a parcel as lost?

InPost does not publish a set time, but it treats 72 hours without an update as too long. For a retailer or marketplace order, it investigates once the retailer or platform reports the parcel.

Are InPost having delivery problems today?

Check InPost's service update page, where it posts network-wide delays and advice.

Based on

InPost blog: Track or Treat (what each tracking update means, 48 and 72 hour guidance)
InPost: Contact us (tracking not updated, return reasons)
InPost: Service update
InPost: Queries and Complaints Policy (claim deadlines, £50 compensation)
Vinted: Refund Policy (when a buyer can claim for a lost order)
Reddit r/vinted: InPost parcel not moved for a week (stuck on 'It's at the warehouse' and 'Collected by our courier')
InPost: Contact and claims form (claim time limits; only for labels bought on InPost's website or app)
Vinted: InPost shipping (2 days to report an issue, seller compensation)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
Vinted: Refund Policy (2 days to report an issue, lost parcel after 25 business days)
InPost: Terms of Service (compensation, 72-hour collection, refusing parcels)
InPost Direct (formerly Yodel Direct): Terms and Conditions (£50 cover)