InPost tracking status

InPost “Off it goes”: what it means

The short answer

Normal

Your parcel is usually on its way through InPost's network, just after drop-off or collection, or between a warehouse and the next stop. InPost does not define the label, but it is a normal in-transit update.

When to act: If 'Off it goes' is still the latest update after 72 hours, file a complaint and we send it to InPost.

What to do now

Keep tracking in the InPost app with notifications on, so you see the collection message straight away.
Check that the locker or shop shown is the one you expect, as parcels can be redirected nearby.
Compare the date of the last update with the delivery time you were given when you ordered or sent the parcel.
If nothing changes, screenshot the tracking history and note your parcel number and the date of each update.
Still not sorted? File your complaint here. We write it with you and send it to InPost, so you do not have to chase it yourself.

Start my complaint

What does “Off it goes” mean?

The InPost app uses light-hearted labels instead of standard courier terms, and InPost does not publish a definition of 'Off it goes'. In tracking histories that customers share, it appears when a parcel moves on from one site to the next, for example after 'Collected by our courier' or after several days on 'It's at the warehouse'. On InPost's website the nearest stages are 'We're on it' (dropped off, a courier will collect it soon) and 'It's on the road' (moving through the network).

So the label usually means movement, not arrival. The next useful updates are 'It's on the move' or 'It's close, stay tuned', followed by the collection message once the parcel is in the locker or shop.

Why does InPost show it?

The courier collected your parcel from the sender's locker or shop
The parcel left a warehouse or sorting hub
The parcel is being sent on after a failed locker delivery
Normal dispatch between two InPost sites

How long does it last?

The next update often follows within a working day, such as 'It's on the move', 'It's at the warehouse' or 'It's close, stay tuned'. For parcels sent from an InPost Locker or Shop, InPost says delivery to a locker or shop should take up to 3 working days; for shop orders it depends on the retailer.

Other InPost statuses

It's close, stay tunedNormal
It's on the moveNormal
Locker full, we'll be backKeep an eye on it
Contact the retailerTake action
Ready to collectTake action
Parcel was refusedTake action
Tracking not updatingKeep an eye on it
Parcel being preppedNormal

All InPost statuses →

Who is responsible for a late or missing parcel from InPost?

If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you have them, unless you chose and booked the courier yourself. If you bought from a private seller on a marketplace such as Vinted, the platform's own rules decide refunds.

If you sent the parcel yourself, your contract is with InPost, under its terms. For labels bought in the InPost app or on its website, standard cover is the lower of the item's cost value or £50, and InPost Direct (formerly Yodel Direct) bookings include £50 cover.

Questions about “Off it goes”

What does 'Off it goes' mean on InPost?

InPost does not define it, but it usually appears once a parcel has been dropped off or collected and is moving on to the next InPost site. It is a normal in-transit step.

Does 'Off it goes' mean my parcel is going back to the sender?

Not on its own. Returns show messages such as 'Uh oh... your parcel is heading back to sender' or 'Contact the retailer'.

How long after 'Off it goes' will my InPost parcel arrive?

For parcels sent from an InPost Locker or Shop, InPost says delivery to a locker or shop should take up to 3 working days, and the next scan often follows within a day. For shop orders, the timing depends on the retailer's service.

My InPost parcel has said 'Off it goes' for days. Is it lost?

Not necessarily, because tracking can lag behind the parcel. InPost says most stalled parcels move again within 24 hours, and it treats 72 hours without an update as too long.

Based on

InPost blog: Track or Treat (what each tracking update means, 48 and 72 hour guidance)
InPost: tracking page FAQ (delivery times and the 72-hour rule)
Reddit r/vinted: What does the InPost status 'Off it goes' mean?
Reddit r/vinted: InPost parcel not moved for a week (stuck on 'It's at the warehouse' and 'Collected by our courier')
InPost help: How long will delivery take? (3 or 4 working days for parcels sent through InPost)
Vinted: Refund Policy (2 days to report an issue, lost parcel after 25 business days)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
InPost: Terms of Service (compensation, 72-hour collection, refusing parcels)
InPost Direct (formerly Yodel Direct): Terms and Conditions (£50 cover)