InPost tracking status

InPost “It's close, stay tuned”: what it means

The short answer

Normal

Your parcel is usually at your local delivery centre or on the courier's round to your locker, shop or home, and often arrives that day or the next morning. If it lasts over a day, the locker may be full or there is a delay.

When to act: If it still says 'It's close, stay tuned' after 72 hours, file a complaint and we send it to InPost.

Also shown as: “It's getting close” · “Not long now” · “It'll be out for delivery soon”

What to do now

Turn on notifications in the InPost app so you get the collection code as soon as the parcel lands.
Check the locker shown in tracking, as InPost may redirect the parcel to a nearby locker or shop if yours is full.
Check the locker's live availability in the app if you think it may be full.
If the status sticks for days, screenshot it with its date and note your parcel number.
Still not sorted? File your complaint here. We write it with you and send it to InPost, so you do not have to chase it yourself.

Start my complaint

What does “It's close, stay tuned” mean?

InPost does not define the app wording, but its website tracking has two matching stages: 'Not long now' (the parcel is at your local delivery centre) and 'It's getting close' (InPost will try to deliver it today). Couriers usually stock each locker once a day, early in the morning, so a parcel that misses the run waits until the next day.

If the status stays for 2 or 3 days, something has stopped the drop: a full or faulty locker, a courier running out of time, or a backlog at the depot. The tracking then often changes to 'Locker full, we'll be back', or to a redirection to another locker or shop nearby.

Why does InPost show it?

The normal last stage before delivery to the locker, shop or home
The courier's round has not reached your locker yet
The locker was full or out of order
A backlog at the local depot
Roadworks or access problems at the locker site

How long does it last?

Usually the next message is the collection notice ('Delivery day, yay!' or ready to collect) the same day or the next morning. You then have 3 days to collect.

Other InPost statuses

Off it goesNormal
It's on the moveNormal
Locker full, we'll be backKeep an eye on it
Contact the retailerTake action
Ready to collectTake action
Parcel was refusedTake action
Tracking not updatingKeep an eye on it
Parcel being preppedNormal

All InPost statuses →

Who is responsible for a late or missing parcel from InPost?

If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you have them, unless you chose and booked the courier yourself. If you bought from a private seller on a marketplace such as Vinted, the platform's own rules decide refunds.

If you sent the parcel yourself, your contract is with InPost, under its terms. For labels bought in the InPost app or on its website, standard cover is the lower of the item's cost value or £50, and InPost Direct (formerly Yodel Direct) bookings include £50 cover.

Questions about “It's close, stay tuned”

What does 'It's close, stay tuned' mean on InPost?

InPost does not define it, but it usually means your parcel is at your local delivery centre or on its way to your locker, shop or home, often for delivery that day or the next morning.

Why has my InPost parcel said 'It's close, stay tuned' for days?

The locker may be full or out of order, or the depot may have a backlog. InPost treats 72 hours without an update as too long.

What time do InPost deliver to lockers?

Couriers visit each locker daily, usually early in the morning, and the busiest lockers can get extra visits. Your collection code arrives once the parcel is in the locker.

Is 'It's close, stay tuned' the same as out for delivery?

Roughly, yes. It usually means the last leg to your locker, shop or home, which often happens that day or the next morning.

Based on

InPost blog: Track to the Future (tracking explained, 'Not long now' and 'It's getting close')
InPost blog: Track or Treat (what each tracking update means, 48 and 72 hour guidance)
InPost: help for Yodel and InPost customers (lockers, collection codes, couriers, limits)
InPost: Parcel redirection
Pango: InPost tracking statuses explained (secondary source)
Vinted: Refund Policy (2 days to report an issue, lost parcel after 25 business days)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
InPost: Terms of Service (compensation, 72-hour collection, refusing parcels)
InPost Direct (formerly Yodel Direct): Terms and Conditions (£50 cover)