InPost tracking status

InPost “It's on the move”: what it means

The short answer

Normal

Your parcel is usually travelling through InPost's network, from the sender's local depot to a sorting centre and on to your local delivery centre. You may see this several times, and it is a normal step.

When to act: If the same in-transit status has not changed for 72 hours, file a complaint and we send it to InPost.

Also shown as: “Parcel on the move” · “It's on the road” · “It's at the warehouse” · “Collected by our courier”

What to do now

Keep tracking in the InPost app and check the date and time of the last scan.
Expect several in-transit updates: one quiet day is normal.
Compare the dates with the delivery time you were given when you ordered or sent the parcel.
After 72 hours with no update, screenshot the tracking history and note your parcel number.
Still not sorted? File your complaint here. We write it with you and send it to InPost, so you do not have to chase it yourself.

Start my complaint

What does “It's on the move” mean?

InPost does not define the app labels 'It's on the move' and 'Parcel on the move', but they usually match the website stage 'It's on the road': your parcel is with InPost and moving through its network. A typical route is the sender's local depot, a sorting hub, your local delivery centre and finally your locker, shop or home. 'Collected by our courier' and 'It's at the warehouse' are usually scans along the same route.

Each move can add a day, so a parcel can show several in-transit updates before it gets close. For parcels sent through its lockers and shops, InPost says delivery to a locker or shop should take up to 3 working days and to a home address up to 4.

Why does InPost show it?

Normal transport between depots and the sorting hub
The parcel is waiting at a warehouse for the next truck
A backlog at a hub during busy periods
Network or IT problems that slow scans

How long does it last?

Usually the next step is 'It's close, stay tuned' at your local delivery centre, followed by the collection message. For parcels sent from a locker or shop, InPost says delivery to a locker or shop should take up to 3 working days; for shop orders it depends on the retailer.

Other InPost statuses

Off it goesNormal
It's close, stay tunedNormal
Locker full, we'll be backKeep an eye on it
Contact the retailerTake action
Ready to collectTake action
Parcel was refusedTake action
Tracking not updatingKeep an eye on it
Parcel being preppedNormal

All InPost statuses →

Who is responsible for a late or missing parcel from InPost?

If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you have them, unless you chose and booked the courier yourself. If you bought from a private seller on a marketplace such as Vinted, the platform's own rules decide refunds.

If you sent the parcel yourself, your contract is with InPost, under its terms. For labels bought in the InPost app or on its website, standard cover is the lower of the item's cost value or £50, and InPost Direct (formerly Yodel Direct) bookings include £50 cover.

Questions about “It's on the move”

What does 'parcel on the move' mean on InPost?

InPost does not define it, but it usually means your parcel is in transit between InPost sites, such as a depot and the sorting hub. It is a normal step and can appear more than once.

What does 'It's at the warehouse' mean on InPost?

Usually that your parcel has been scanned at an InPost depot or sorting hub and is waiting for the next truck.

What does 'Collected by our courier' mean on InPost?

Usually that a courier has picked the parcel up from the sender's locker or shop. The next scan is often at a warehouse.

How long does InPost take to deliver?

For parcels sent from an InPost Locker or Shop, InPost says delivery should take up to 3 working days to a locker or shop and up to 4 working days to a home address. For shop orders, InPost says the time depends on the retailer.

Based on

InPost blog: Track or Treat (what each tracking update means, 48 and 72 hour guidance)
InPost: tracking page FAQ (delivery times and the 72-hour rule)
Reddit r/vinted: InPost parcel not moved for a week (stuck on 'It's at the warehouse' and 'Collected by our courier')
InPost help: How long will delivery take? (3 or 4 working days for parcels sent through InPost)
Vinted: Refund Policy (2 days to report an issue, lost parcel after 25 business days)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
InPost: Terms of Service (compensation, 72-hour collection, refusing parcels)
InPost Direct (formerly Yodel Direct): Terms and Conditions (£50 cover)