YunExpress tracking status

YunExpress tracking not updating: why, and what to do

The short answer

Keep an eye on it

No new YunExpress line for days often means the package is waiting for a flight or for the next carrier's first scan. YunExpress's published times cover only some services. After 7 calendar days with no new line, you can file a complaint.

When to act: If there is no new line after 7 calendar days, file a complaint and we send it to YunExpress.

Also shown as: “Transit” · “Alert” · “Returned” · “Shipment is in transit to next facility” · “Arrived at sort facility” · “Departed from sort facility” · “Arrived at origin facility” · “Arrived at the origin international airport” · “Arrive at international airport to abroad” · “International flight has departed” · “Departed from AIRPORT of Origin” · “Overseas transit” · “the package has been collected by yunexpress”

What to do now

Enter your YT number on YunTrack, and note the date and place of the newest line.
If 'Last Mile Tracking' shows a number, enter it on the local carrier's own tracking page.
Count calendar days from the newest line, not from your order date.
Read the delivery address on your order again, with the unit number and ZIP code.
Take screenshots of YunTrack and keep them with your order number and the newest line's date.
Still not sorted? File your complaint here. We write it with you and send it to YunExpress, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

YunTrack only changes when someone scans the package or passes on data. The quiet spots show in real histories. On one full journey to the US, the package waited nearly 4 days at the origin airport, between 'Arrived at the origin international airport' and 'International flight has departed', and another 3 and a half days between 'Delivered to local carrier' and the first USPS scan.

YunTrack sorts packages under tabs: Processing, Transit, Delivered, Not Found, Alert and Returned. It does not define them, so read the newest line for the real reason. If the newest line says the package is still in China, the local carrier does not have it yet, and looking it up there will show nothing.

Why it happens

The package is waiting at the origin airport for a flight
It has passed to a local carrier and the scans now appear there
The local carrier has not scanned it in yet
A backlog at customs or at a sort facility
A change in import rules that slows clearance
Something has gone wrong, such as a hold or a loss

What usually happens next

It often scans again on reaching the next site: a flight line after the airport, or the local carrier's first scan after the handover. If nothing comes, the store that hired YunExpress can take it up with YunExpress or ship a replacement. Marketplace limits keep running: Temu counts 90 days from the order date, and SHEIN 45 days from the payment date.

Other YunExpress statuses

Shipment information receivedKeep an eye on it
International flight has arrivedNormal
Clearance processing completed - ImportNormal
Local carrier on the wayKeep an eye on it
Out for DeliveryKeep an eye on it
Delivered but not receivedTake action

All YunExpress statuses →

Who is responsible for a late or missing package from YunExpress?

If you ordered from an online store, YunExpress works for that store and not for you, so a late or missing package is in most cases the seller's to fix. If you ordered on a marketplace, that platform's rules decide the refund: Temu sets a limit of 90 days from the order date for a package that has not arrived or shows as delivered, and SHEIN sets 45 days from the payment date for a late package and 45 days from the delivery date shown for one marked delivered. On a UK order, the Consumer Rights Act says the goods are at the seller's risk until they are physically with you, unless you commissioned a carrier the seller did not offer.

If you sent the package yourself, YunExpress is unlikely to be your carrier: it sells to merchants, with pickup in Chinese cities, and we found no shipping terms or cover amount for private senders on its public site. Any cover for a merchant would be in its own agreement with YunExpress.

Questions about “Tracking not updating”

Why is YunExpress taking so long?

The usual waits are before the first scan, at the origin airport and before the local carrier's first scan. One full US history took 10.7 calendar days from the first scan, or 8.2 working days, plus 7 days before that.

What does arrived at the origin international airport mean?

The package is at the airport in China, waiting for its flight. It has not left yet. On one full history on YunTrack it waited nearly 4 days before 'International flight has departed'.

What do Alert and Returned mean on YunTrack?

They are tabs on YunTrack, and it does not define them. The newest line gives the real reason. If it is unclear after 7 calendar days, file a complaint on Complain.biz and we send it to YunExpress.

Is my YunExpress package lost?

Not necessarily. In histories people share, gaps of several days are common, so a few quiet days alone do not mean it is lost. After 7 calendar days with no new line, file a complaint on Complain.biz.

Based on

YunTrack: tracking result page (status tabs, one full China to US history, calendar and working days)
YunExpress: Standard Express (delivery time per country)
YunExpress: past announcement on fees and deposits on China to US shipments (policy changes disrupted supply chains)
China Postal Tracking forum: Stuck in sorting facility (a history a customer shared)
China Postal Tracking forum: Package stuck (a history a customer shared)
Temu: Shipping info (90 days from the order date)
SHEIN: Shipping info (45 days from the payment date)
YunExpress: About Us (cross-border small parcel solutions for e-commerce merchants)
SHEIN: Shipping info (45 days for late packages and packages shown as delivered)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)