YunExpress tracking status

YunExpress “Clearance processing completed - Import”: what it means

The short answer

Normal

Customs has finished with your package in the destination country, and it now needs to reach the local carrier. Expect 'Delivered to local carrier' next, often within a day. This is not delivery to you.

When to act: If 'Clearance processing completed - Import' is still the latest line after 5 calendar days, file a complaint and we send it to YunExpress.

Also shown as: “In clearance processing - Import” · “Collected at Cargo Terminal” · “Custom clearance completed”

What to do now

Open YunTrack, and read the date beside this line and the line above it.
Check the 'Last Mile Tracking' column and 'Additional Notes' to see whether a local carrier is named yet.
Look up any last-mile number on that carrier's own tracking page.
Mark the date of this line, because the 5 calendar days start there.
Keep screenshots of the history and your order number.
Still not sorted? File your complaint here. We write it with you and send it to YunExpress, so you do not have to chase it yourself.

Start my complaint

What does “Clearance processing completed - Import” mean?

'In clearance processing - Import' means the package is going through customs on arrival. 'Clearance processing completed - Import' means that step is done. YunExpress does not define either line on its public pages, but the word 'Import' tells you this is the destination country.

It does not mean the package is in your town or on a truck to you. It may still be at the airport cargo terminal: one history shows 'Collected at Cargo Terminal' during clearance in Los Angeles, with the local carrier's first scan days later.

Why does YunExpress show it?

Normal: customs has released the package
It is waiting at the cargo terminal to be collected
It is on a truck to the partner that passes it to the local carrier
A backlog after a large arrival
The handover scan has not reached YunTrack yet

How long does it last?

Next is 'Delivered to local carrier'. On one full history on YunTrack it came about 3 hours later, and on a shared history about 15 hours later. The local carrier's own first scan can take days more. In one shared European history, the package moved between countries for 6 days before that line.

Other YunExpress statuses

Shipment information receivedKeep an eye on it
International flight has arrivedNormal
Local carrier on the wayKeep an eye on it
Out for DeliveryKeep an eye on it
Delivered but not receivedTake action
Tracking not updatingKeep an eye on it

All YunExpress statuses →

Who is responsible for a late or missing package from YunExpress?

If you ordered from an online store, YunExpress works for that store and not for you, so a late or missing package is in most cases the seller's to fix. If you ordered on a marketplace, that platform's rules decide the refund: Temu sets a limit of 90 days from the order date for a package that has not arrived or shows as delivered, and SHEIN sets 45 days from the payment date for a late package and 45 days from the delivery date shown for one marked delivered. On a UK order, the Consumer Rights Act says the goods are at the seller's risk until they are physically with you, unless you commissioned a carrier the seller did not offer.

If you sent the package yourself, YunExpress is unlikely to be your carrier: it sells to merchants, with pickup in Chinese cities, and we found no shipping terms or cover amount for private senders on its public site. Any cover for a merchant would be in its own agreement with YunExpress.

Questions about “Clearance processing completed - Import”

What does clearance processing completed - import mean on YunExpress?

Customs in the destination country has finished with the package. It now goes to a local carrier for the last part of the journey. It is a good sign, but not delivery.

What does in clearance processing - import mean?

The package is with customs on arrival. On one full history on YunTrack, this line and 'Clearance processing completed - Import' were about an hour apart, though a check on a package can take longer.

How long after clearance processing completed will I get my package?

On one full US history on YunTrack, delivery came about 4 and a half days later, most of it waiting for the local carrier's first scan. If 5 calendar days pass with no new line, file a complaint on Complain.biz.

My package is stuck after clearance processing completed. Is something wrong?

Not necessarily, because it may be between the airport and the local carrier, with no scans. Check YunTrack for a last-mile number, and look it up with that carrier.

Based on

YunTrack: tracking result page (one full China to US history)
China Postal Tracking forum: Stuck in sorting facility (a history a customer shared)
China Postal Tracking forum: Package stuck (a European history a customer shared)
China Postal Tracking forum: I was wanting to know if you could track my package (a history a customer shared)
YunExpress: About Us (cross-border small parcel solutions for e-commerce merchants)
Temu: Shipping info (90 days from the order date)
SHEIN: Shipping info (45 days for late packages and packages shown as delivered)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)