YunExpress tracking status
YunExpress “Shipment information received”: what it means
The short answer
Keep an eye on itThe seller has sent YunExpress the shipping details, but YunExpress may not have your package yet. A scan such as 'Arrived at origin facility' shows it does. On one full history on YunTrack, that scan took 7 days to appear.
When to act: If 'Shipment information received' is still the only line after 10 calendar days, file a complaint and we send it to the seller.
Also shown as: “Processing” · “Not Found”
What to do now
- 1
Enter your number on YunTrack. YunExpress numbers start with YT.
- 2
Check the date beside 'Shipment information received' and count days from it.
- 3
Compare the date with the ship date and delivery window on your order.
- 4
Look over the delivery address on the order page while the seller still has the package.
- 5
Keep screenshots of the page, your order number and the date you first looked.
- 6
Still not sorted? File your complaint here. We write it with you and send it to the seller, so you do not have to chase it yourself.
What does “Shipment information received” mean?
This is the first line on YunTrack, and YunExpress does not define it. It comes before any scan of the package, so it reads as data from the seller: the package may still be with the seller or on its way to YunExpress. YunTrack's tabs include 'Processing' and 'Not Found', and YunTrack does not define them.
It does not mean the package has left China. The first sign that YunExpress has it is a physical scan, such as 'the package has been collected by yunexpress', 'Arrived at origin facility' or 'Arrived at sort facility'.
Why does YunExpress show it?
- The seller made the label before packing the order
- The package is on its way from the seller to YunExpress
- The seller is waiting for stock or a pickup
- Heavy volume at a sort facility around a sale or holiday
- The first scan has not reached YunTrack yet
How long does it last?
Next comes a physical scan such as 'Arrived at origin facility', then 'Departed from sort facility'. In the histories we read, that first scan took about an hour on one package, about 2 days on another and 7 days on a third. YunExpress's product pages do not say when their delivery times start.
Other YunExpress statuses
- International flight has arrivedNormal
- Clearance processing completed - ImportNormal
- Local carrier on the wayKeep an eye on it
- Out for DeliveryKeep an eye on it
- Delivered but not receivedTake action
- Tracking not updatingKeep an eye on it
Who is responsible for a late or missing package from YunExpress?
If you ordered from an online store, YunExpress works for that store and not for you, so a late or missing package is in most cases the seller's to fix. If you ordered on a marketplace, that platform's rules decide the refund: Temu sets a limit of 90 days from the order date for a package that has not arrived or shows as delivered, and SHEIN sets 45 days from the payment date for a late package and 45 days from the delivery date shown for one marked delivered. On a UK order, the Consumer Rights Act says the goods are at the seller's risk until they are physically with you, unless you commissioned a carrier the seller did not offer.
If you sent the package yourself, YunExpress is unlikely to be your carrier: it sells to merchants, with pickup in Chinese cities, and we found no shipping terms or cover amount for private senders on its public site. Any cover for a merchant would be in its own agreement with YunExpress.
Questions about “Shipment information received”
What does shipment information received mean on YunExpress?
The seller has created the shipment and sent YunExpress the details. YunExpress may not have the package yet. A scan such as 'Arrived at origin facility' shows that it does.
How long does YunExpress take to deliver?
Its Standard Express page gives 5 to 8 business days to the US, 3 to 5 to the UK, 8 to 10 to Canada and 4 to 7 to Australia, without saying when the count starts. Economy Express varies by region, and the seller picks the service. One full US history took about 18 days from the first line.
Why is my YunExpress tracking number not found?
YunTrack has a 'Not Found' tab but does not explain it. A brand new number may not have data yet, and YunExpress numbers start with YT, so a different number may belong to the local carrier. Check it again in a day.
Is YunExpress legit?
Yes. YunExpress is a logistics company for online merchants, with its own tracking site, YunTrack, and marketplaces such as Temu and SHEIN on its partner list. Seeing the name on an order from China is normal.
Where is YunExpress based?
In Shenzhen, China, where it was founded and where its site gives its address. Its site also names a hub in Dongguan. In the histories we read a local carrier did the last part, so you will not usually see a YunExpress site near you.
Based on
- YunTrack: tracking result page (one full China to US history, status tabs, number format)
- YunExpress: Standard Express (delivery time per country)
- YunExpress: Economy Express (times vary by region)
- YunExpress: About Us (who it serves, hubs)
- YunExpress: home page (address, tracking link)
- China Postal Tracking forum: Package stuck (a history a customer shared)
- China Postal Tracking forum: Stuck in sorting facility (a history a customer shared)
- YunExpress: Partners (Temu, TikTok, SHEIN, Amazon, eBay, Walmart)
- YunExpress: About Us (cross-border small parcel solutions for e-commerce merchants)
- Temu: Shipping info (90 days from the order date)
- SHEIN: Shipping info (45 days for late packages and packages shown as delivered)
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)