YunExpress tracking status

YunExpress “International flight has arrived”: what it means

The short answer

Normal

Your package has landed in the destination country, but it has not cleared customs or reached a local carrier yet. The next line should be 'In clearance processing - Import'. Delivery is usually still days away.

When to act: If 'International flight has arrived' is still the latest line after 7 calendar days, file a complaint and we send it to YunExpress.

Also shown as: “Arrived at AIRPORT of Destination”

What to do now

Open YunTrack and read the date and place beside the line.
See whether 'Last Mile Tracking' has filled in. If it has, follow that number on the carrier's own tracking page.
Hold the date against the delivery window shown on your order.
Confirm that your order shows a complete delivery address.
If nothing changes, keep screenshots of the history and your order number.
Still not sorted? File your complaint here. We write it with you and send it to YunExpress, so you do not have to chase it yourself.

Start my complaint

What does “International flight has arrived” mean?

The flight carrying your package has landed. On YunTrack the line shows the country, such as 'US', rather than a city. It is the 'Arrived at destination' stage on the page, and customs comes next.

The dates can look wrong. YunTrack prints each line in local time, so on one full history 'International flight has arrived' reads 23:40 on one day and 'International flight has departed' reads 05:04 on the next, because China is ahead. The package did not arrive before it left, and it was not in the air for days. In two of the three histories we read, the package first waited more than 3 days at the origin airport.

Why does YunExpress show it?

Normal: the flight landed and customs is next
The load is waiting to be unloaded at the cargo terminal
Customs has a queue for a large arrival
A weekend or holiday slows clearance
Customs has stopped one item for a closer look

How long does it last?

Next is 'In clearance processing - Import', then 'Clearance processing completed - Import'. In the three histories we read, clearance finished 7 to 21 hours after landing. On a full US history on YunTrack, delivery came about 5 and a half days after this line.

Other YunExpress statuses

Shipment information receivedKeep an eye on it
Clearance processing completed - ImportNormal
Local carrier on the wayKeep an eye on it
Out for DeliveryKeep an eye on it
Delivered but not receivedTake action
Tracking not updatingKeep an eye on it

All YunExpress statuses →

Who is responsible for a late or missing package from YunExpress?

If you ordered from an online store, YunExpress works for that store and not for you, so a late or missing package is in most cases the seller's to fix. If you ordered on a marketplace, that platform's rules decide the refund: Temu sets a limit of 90 days from the order date for a package that has not arrived or shows as delivered, and SHEIN sets 45 days from the payment date for a late package and 45 days from the delivery date shown for one marked delivered. On a UK order, the Consumer Rights Act says the goods are at the seller's risk until they are physically with you, unless you commissioned a carrier the seller did not offer.

If you sent the package yourself, YunExpress is unlikely to be your carrier: it sells to merchants, with pickup in Chinese cities, and we found no shipping terms or cover amount for private senders on its public site. Any cover for a merchant would be in its own agreement with YunExpress.

Questions about “International flight has arrived”

What does international flight has arrived mean on YunExpress?

The flight with your package has landed in the destination country. It still has to clear customs and pass to a local carrier, so it is not near your door yet.

How long after international flight has arrived will I get my package?

On one full US history on YunTrack, delivery came about 5 and a half days after this line. Clearance often takes under a day, and the local carrier takes the rest. It can take longer.

Why does the flight arrive before it departs on my YunExpress tracking?

YunTrack prints each line in local time. China is many hours ahead of the US, so the arrival can read earlier than the departure, even though the flight came later.

My YunExpress package has been stuck since the international flight arrived. What now?

Check for a last-mile number on YunTrack and look it up with that carrier. After 7 calendar days with nothing new, file a complaint on Complain.biz and we send it to YunExpress.

Based on

YunTrack: tracking result page (one full China to US history, local times, stages)
China Postal Tracking forum: Stuck in sorting facility (a history a customer shared)
China Postal Tracking forum: Package stuck (a history a customer shared)
China Postal Tracking forum: Parcel stuck at airport (a customer reports a few days at the destination airport)
YunExpress: About Us (cross-border small parcel solutions for e-commerce merchants)
Temu: Shipping info (90 days from the order date)
SHEIN: Shipping info (45 days for late packages and packages shown as delivered)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)