YunExpress tracking status

YunExpress says delivered but no package: what to do

The short answer

Take action

The local carrier marked your package as delivered, but you do not have it. Read the last line and 'Latest Status Summary' on YunTrack to see where it was left. It may be close by, or at an address that looks like yours.

When to act: If you cannot find the package by the end of the next day, file a complaint and we send it to YunExpress.

Also shown as: “Delivered” · “Delivered successfully” · “Delivered, Front Door/Porch”

What to do now

On YunTrack, read the last line, 'Latest Status Summary' and the ZIP code beside it. Check the ZIP code is yours.
Enter the 'Last Mile Tracking' number on the local carrier's own page for more detail.
Check around the door, the mailbox and other delivery spots, and ask neighbors, co-residents and any concierge.
Save any doorbell or camera footage from around the time on the delivered line.
Save screenshots of the delivered line, and keep your order number and both tracking numbers.
Still not sorted? File your complaint here. We write it with you and send it to YunExpress, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

On YunTrack the last line and the 'Latest Status Summary' can say where the driver left it, such as 'Delivered, Front Door/Porch', with the town and ZIP code. YunTrack also counts the journey in calendar and working days once a package is delivered. That is the carrier's scan, passed on to YunTrack, and YunExpress does not see your door.

A delivered line does not prove it reached you. It may be at a side door, with a neighbor or at a similar address, or it may have been taken. The carrier named under 'Additional Notes' holds the scan, and its own tracking may say more.

Why it happens

Put somewhere you have not looked yet, such as a porch corner or a mail room
A neighbor or housemate signed for it or took it in
Left at a house with a similar number
A scan at the wrong moment, before the drop-off
Removed by someone else after the drop-off

What usually happens next

If someone nearby has it, it may turn up within a day. If not, a refund or replacement comes from the seller or marketplace under its own rules, and the limits keep running: Temu says immediately and within 90 days of the order date, and SHEIN counts 45 days from the delivery date shown.

Other YunExpress statuses

Shipment information receivedKeep an eye on it
International flight has arrivedNormal
Clearance processing completed - ImportNormal
Local carrier on the wayKeep an eye on it
Out for DeliveryKeep an eye on it
Tracking not updatingKeep an eye on it

All YunExpress statuses →

Who is responsible for a late or missing package from YunExpress?

If you ordered from an online store, YunExpress works for that store and not for you, so a late or missing package is in most cases the seller's to fix. If you ordered on a marketplace, that platform's rules decide the refund: Temu sets a limit of 90 days from the order date for a package that has not arrived or shows as delivered, and SHEIN sets 45 days from the payment date for a late package and 45 days from the delivery date shown for one marked delivered. On a UK order, the Consumer Rights Act says the goods are at the seller's risk until they are physically with you, unless you commissioned a carrier the seller did not offer.

If you sent the package yourself, YunExpress is unlikely to be your carrier: it sells to merchants, with pickup in Chinese cities, and we found no shipping terms or cover amount for private senders on its public site. Any cover for a merchant would be in its own agreement with YunExpress.

Questions about “Delivered but not received”

YunExpress says delivered but I have no package. What now?

Check that the ZIP code on the line is yours, look around and ask neighbors. Still no package by the end of the next day? File a complaint on Complain.biz and we send it to YunExpress.

Who is responsible if YunExpress says delivered and it never came?

In most cases the seller or marketplace, because the store chose YunExpress and is its customer. On a UK order, the Consumer Rights Act keeps the goods at the seller's risk until they are physically with you.

How long do I have on Temu or SHEIN if it says delivered?

Temu's shipping page says immediately and within 90 days of the order date, and SHEIN's sets 45 days from the delivery date shown on tracking. Rules can differ by country, so check your order date now.

Based on

YunTrack: tracking result page (delivered line, Latest Status Summary, Additional Notes)
Temu: Shipping info (90 days from the order date)
SHEIN: Shipping info (45 days from the delivery date shown)
legislation.gov.uk: Consumer Rights Act, section 29
YunExpress: About Us (cross-border small parcel solutions for e-commerce merchants)
SHEIN: Shipping info (45 days for late packages and packages shown as delivered)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)