Team Global Express tracking status

Team Global Express says delivered but no parcel: what to do

The short answer

Take action

The message says your parcel was delivered, but you cannot find it. TGE says it is often in a safe place: under or behind something, in the mailbox, with someone in your household or with a neighbour. Check today.

When to act: If your checks turn up nothing by the end of the next business day, file a complaint and we send it to Team Global Express.

Also shown as: “Delivered” · “Your shipment has been delivered” · “Partial delivery” · “Your shipment has been partially delivered”

What to do now

Check under and behind things near the door, and in the mailbox.
Ask everyone in your household, colleagues if it went to your work, and your neighbours.
Compare the address on your order with where you are looking.
Select 'View more' under 'In transit' and 'Out for delivery' in MyTeamGE to see whether other items are still coming.
Keep a screenshot of the delivered message and any camera footage from around that time.
Still not sorted? File your complaint here. We write it with you and send it to Team Global Express, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

TGE sends this when a driver completes delivery and scans the shipment as delivered. Under its Service Conditions, leaving the parcel at the address when it is safe counts as delivery, so a delivered message does not always mean someone signed. The same condition also treats taking it to a collection point, or back to the sender, as delivery when the address is unattended, so look for a Service Hub in the shipment details as well.

The parcel may also have come in parts. 'Partial delivery' means some items came and others are still to come, and TGE says a shipment can look delivered even though not all items arrived together. In reviews people share, some report a delivered message with no parcel.

Why it happens

Left in a safe place, under or behind something
Put in the mailbox
Taken in by someone in your household, or a colleague at work
Taken in by a neighbour
Only part of the shipment has come so far
The order carried a wrong address
Delivered to the wrong address, or taken after it was left

What usually happens next

TGE gives no waiting period, so start looking now. If only part of the order came, the rest shows under 'In transit' or 'Out for delivery' in the shipment details. A parcel from a business that never reached you is normally the seller's to sort out, with a refund if it still fails to deliver.

Other Team Global Express statuses

In transitNormal
Out for deliveryNormal
Held up in transitKeep an eye on it
Tracking not updatingKeep an eye on it
Attempted deliveryTake action
Awaiting collectionTake action

All Team Global Express statuses →

Who is responsible for a late or missing parcel from Team Global Express?

When you ordered from a business, the seller is normally the one to sort out a late or missing parcel. The seller booked Team Global Express and is its customer, and TGE's conditions deal with that customer, not with you. Section 36 of the Australian Consumer Law says a business that took your money must supply within the time it stated, or within a reasonable time, unless the failure came from someone else or a cause outside its control and it took reasonable precautions, and a seller may rely on that if the courier was at fault. Section 36 does not spell out a refund, and that law does not say in plain terms who bears the risk of a lost parcel. Government guidance in Western Australia says the seller must resolve delivery problems with the courier, and that you are entitled to a refund if it still fails to deliver. State law on the sale of goods and the seller's terms may also count, and are not covered here.

If you sent the parcel yourself, your contract is with Team Global Express, under its Service Conditions. They exclude liability for lost or damaged goods unless you bought Team GE Extra Service, which pays up to $500 or an agreed amount, at most $5,000 unless TGE advises another maximum, and is not offered on some services including Express Book & Pay, and they exclude liability for delay and non-delivery. They also say your Australian Consumer Law rights stay in place: if you are a consumer and the receiver is not a business, guarantees apply that cannot be excluded, although the amount you can recover may be limited.

Questions about “Delivered but not received”

Team Global Express marked my parcel delivered but I don't have it. Why?

The driver scanned it as delivered, and TGE says it may be in a safe place, in the mailbox or with someone nearby. Its conditions count leaving it at the address when safe as delivery. Less often it went to the wrong address.

My shipment says delivered but only part of it came. Why?

TGE says not all items are always delivered at the same time. In MyTeamGE, select 'View more' under 'In transit' and 'Out for delivery' to see which items are still to come.

Can I see proof of delivery for my Team Global Express parcel?

TGE shows Proof of Delivery to the sender, receiver or payer once the milestone says delivered or collected. It is under Shipment documents in MyTeamGE, when you are logged in as a party to that shipment.

Who is responsible if Team Global Express loses my parcel?

An order from a business is normally the seller's to put right, because the seller booked TGE. File a complaint on Complain.biz and we send it to Team Global Express.

Based on

MyTeamGE: Email and SMS notification samples ('Delivered', 'Partially delivered')
Team Global Express: Help and Support (what to check, part deliveries)
Team Global Express Service Conditions, conditions 3.6 and 3.7 (what counts as delivery)
MyTeamGE: How to track your shipment (Proof of Delivery)
Trustpilot: Team Global Express reviews (marked as delivered, parcel not received)
Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
Government of Western Australia: Missing or damaged products (the seller resolves delivery problems, refund if the goods are not delivered)
Team Global Express Service Conditions (conditions 2, 3.7, 7 and 8: consumer contract, delivery, Extra Service, liability)
Team Global Express: Help and Support (damage in transit, returns through the sender)