APC Overnight tracking status

APC Overnight says delivered but no parcel: what to do

The short answer

Take action

APC has recorded your parcel as delivered, with a name, a photo and GPS, but you do not have it. Check for an email or card saying where it was left, because home parcels can go to a neighbour.

When to act: If it has not turned up by the end of the day after the delivered message, file a complaint and we send it to APC Overnight.

Also shown as: “Delivered”

What to do now

Look for the email or card that says where it was left.
Ask your household, then the neighbours next door and adjacent.
Check any safe place you chose on APC Choice, then around the house and any shared entrance.
Compare the delivery photo, if you can see it, with your front door, and save it.
Keep screenshots of the tracking, the time and your consignment number for your complaint.
Still not sorted? File your complaint here. We write it with you and send it to APC Overnight, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

The driver's device records the name of whoever took the parcel, a photo of it at the address and GPS coordinates. APC's terms with the sender treat those records as proof of delivery, even with no signature. If it went to a neighbour (next door or adjacent), you should get an email or card confirming where. A safe place can only be used if the sender allows it, and the driver then takes a photo of the spot.

The photo can help you. Reviews people share describe a photo from another address, a parcel left at number 62 instead of 35, and a heavy box left at the entrance of a block of flats.

Why it happens

Left with a neighbour within walking distance
Left in a safe place you or the sender allowed
Taken in by someone else at the address, who gave a name
Left at the wrong house, or at a shared entrance
Recorded against the wrong address
Taken after delivery

What usually happens next

If you bought from a business, the seller is responsible until the parcel reaches you or someone you named. Do not wait long: APC's terms give the sender as little as 3 working days to report some problems.

Other APC Overnight statuses

Out for deliveryNormal
Sorry we missed youTake action
Tracking not updatingKeep an eye on it
Your consignment could not be foundKeep an eye on it
Your parcel won't be delivered todayKeep an eye on it

All APC Overnight statuses →

Who is responsible for a late or missing parcel from APC Overnight?

If you bought it online from a business, the seller chose APC and is usually responsible until the parcel reaches you. UK consumer law (Consumer Rights Act, section 29) leaves the goods at the seller's risk until you, or someone you named, have them, unless you booked the courier yourself outside the options the seller offered. APC says its terms apply to the sender of the goods.

If you sent the parcel yourself, through a local depot or APC Direct, your contract is with the carrier under APC's Conditions of Carriage, and the depot you dealt with can be that carrier. Those conditions limit cover to £100 for a parcel and £50 for a mail pack, courier pack or lightweight item, unless more was agreed before it set off.

Questions about “Delivered but not received”

APC says delivered but I have not received it. What now?

Look for the email or card saying where it went, ask your household and neighbours, and check any safe place. If it has not turned up by the end of the next day, file a complaint on Complain.biz and we send it to APC Overnight.

What if the delivery photo is not my house?

Keep a copy: a different door or house number is the strongest thing you can show in a complaint. Then ask nearby neighbours whether they recognise the place, because your parcel may be sitting there.

Will APC leave my parcel with a neighbour?

It depends on the service the sender chose. APC's terms allow a home parcel to go to a neighbour within walking distance, such as next door, and you then get an email or card saying where. Business parcels are not left with a neighbour.

What if I asked APC to leave it in a safe place?

APC's terms with the sender say its responsibility ends once a parcel is left as you instructed, with a photo of the spot. Check there first and keep the photo. A safe place also needs the sender's permission.

Based on

The APC: Terms and Conditions of Carriage (proof of delivery, neighbours, safe place)
The APC: Receiving a Parcel, FAQ
legislation.gov.uk: Consumer Rights Act, section 29
Trustpilot: APC reviews (shared delivery histories)
Trustpilot: APC Choice reviews (shared delivery histories)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
The APC: Terms and Conditions of Carriage (carrier, limits of liability)
The APC: Receiving a Parcel (terms apply to the sender)
The APC: Sending a Parcel (local depots and APC Direct)