SpeedX tracking status

SpeedX says delivered but no package: what to do

The short answer

Take action

SpeedX has scanned your package as delivered, but it is not with you. Check the delivery photo first, as it shows where the driver left it. Temu and Shein both warn that a scan can come up to 48 hours early.

When to act: If you cannot find the package 48 hours after the Delivered scan, file a complaint and we send it to SpeedX.

Also shown as: “Delivered” · “Last Mile Delivered” · “Delivered. Position: Front door” · “Delivered. Position: Side door” · “Delivered. Position: receptionist” · “Delivered by Pickup” · “Available for Collection”

What to do now

Open the delivery photo on the SpeedX tracking page by entering your tracking number and delivery ZIP code. Compare the door, porch or house number with yours.
Check the position in the Delivered line, then your porch, side door, garage, mailroom and mailbox.
Ask others in your home or building and your neighbors whether they took it in, and check any doorbell or security camera.
If nothing turns up, allow up to 48 hours, because scans can come before the package does.
Save a screenshot of the Delivered line and the photo, and keep your SPX tracking number and order number.
Still not sorted? File your complaint here. We write it with you and send it to SpeedX, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

A Delivered line records where the driver says the package was left, shown as a position such as front door, side door or receptionist. SpeedX says most packages need no signature, so the driver leaves the package and posts a photo. You see the photo by entering your tracking number on the tracking page and then your delivery ZIP code. SpeedX says the driver may have chosen a safer spot: a front or back porch, a mailroom or mailbox, a garage or the side of the house, or anywhere sheltered from the weather.

SpeedX also says packages may be marked as delivered before they actually arrive, and that delivery to a wrong address does happen from time to time. Its terms treat a delivery scan or delivery photo as the end of its liability, and it cannot accept claims from recipients, so the seller or marketplace is who has to put this right. Its terms also count 'Available for Collection' as delivered. If you chose pick-up at a Vinted Go Shop, check there and look for the pick-up code Vinted says it emails you.

Why it happens

Left at a side door, back porch, garage or mailroom
Taken in by someone in your home or building
Left with a receptionist or front desk
Marked as delivered before the package got there
Delivered to a neighbor or a wrong address
Taken from your doorstep after delivery

What usually happens next

If the scan came early, the package can still turn up within 48 hours, by Temu's and Shein's own warning. If it does not, the seller or marketplace decides on a refund or replacement. Temu counts 90 days from the order date, Shein 45 days from the delivery date on the tracking page, and Vinted 2 calendar days from its message.

Other SpeedX statuses

All SpeedX statuses →

Who is responsible for a late or missing package from SpeedX?

If you bought it online from a business, the seller chose SpeedX and is its customer, so a late, lost or misdelivered order is in most cases for the seller to put right. SpeedX says it cannot accept claims from the person receiving a package, and leaves refunds and replacements to the merchant. On a marketplace, the platform's own rules decide refunds. Temu's shipping page gives 90 days from the order date to report a package that did not arrive or is marked delivered. Shein's gives 45 days from the payment date for a package that has not arrived, and 45 days from the delivery date on the tracking page for one marked delivered. Vinted gives 2 calendar days from its message that the order should have been delivered or seems lost.

If you sent the package yourself, that normally means a Vinted label, and Vinted says it compensates sellers for lost or damaged packages that were packed properly. SpeedX's other customers are businesses, and its two published documents differ. Its claims terms let only the party paying the shipping charges claim, between 10 and 21 days after the package enters its network, for a credit of up to $30 per package. Its parcel services agreement gives 7 days from receipt at its facility and caps its liability at $50 per package.

Questions about “Delivered but not received”

Why does SpeedX say delivered when I have no package?

Usually it is nearby, in a safer spot or with someone else at the address. SpeedX also says packages may be marked as delivered before they arrive, and that a delivery to a wrong address can happen.

How do I see my SpeedX delivery photo?

Enter your tracking number on the SpeedX tracking page, then your delivery ZIP code. SpeedX says the photos then appear for delivered packages. Compare the door or house number with yours.

What do I do if SpeedX delivered my package to the wrong address?

If the photo shows a house you know, ask there. SpeedX says a replacement is for the merchant to arrange and will not pay you itself. File a complaint on Complain.biz and we send it to SpeedX.

Will Temu or Shein refund a package SpeedX marked delivered?

A refund comes from the platform, not SpeedX. Temu's rule is 90 days from the order date and Shein's is 45 days from the delivery date on the tracking page. Both suggest waiting up to 48 hours first.

Based on

SpeedX: Customer Service and Support (delivered not received, delivery photos, wrong address, no claims from recipients)
SpeedX: Terms and Conditions (delivery scans, delivery photos, delivered events)
SpeedX tracking pages: event histories of individual packages
Temu: My tracking info says my package was delivered, but I haven't received it (48 hours)
Temu: Shipping info (90 days from the order date)
SHEIN USA: Marked as delivered but not received (48 hours)
Vinted: SpeedX shipping (pick-up code at a Vinted Go Shop)
SHEIN USA: Shipping Information (45 days)
Vinted: Refund Policy (2 calendar days)
SpeedX: Customer Service and Support (no claims from recipients, merchant handles refunds)
SpeedX: Terms and Conditions (who may claim, 10 to 21 days, $30 per package)
SpeedX: Parcel Services Agreement (7 days, $50 per package)
Vinted: SpeedX shipping (compensation for packages packed properly)