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Yodel tracking status

Yodel says delivered but no parcel: what to do

The short answer

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Yodel marked your parcel as delivered, to your door, a safe place, the letterbox or a neighbour, but you do not have it. Check the delivery photo in the InPost app, your safe places and your neighbours first.

When to act: If the parcel has not turned up by the end of the day after the delivered scan, file a complaint and we send it to Yodel.

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Tell me what happened. I write your complaint with you and we send it to Yodel.

Also shown as: “Delivered” · “Your parcel has been delivered” · “Your parcel has been delivered to a safe place ([safe place])” · “Your parcel has been delivered to your safe place” · “Your parcel has been delivered through your letterbox” · “Your parcel has been delivered to your neighbour (House Number: [number])”

What to do now

  1. Open the delivery photo in the InPost app and compare the door, step and doormat with yours.

  2. Check every safe place around your home, such as the porch, shed, bins and behind gates, and ask everyone at home.

  3. Ask your neighbours, starting with any house number named in the tracking.

  4. Check the delivery address on your order confirmation.

  5. Save the photo and screenshots of the tracking, with the time of the delivered line and your order number.

  6. Still not sorted? File your complaint here. We write it with you and send it to Yodel, so you do not have to chase it yourself.

    Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

The delivered line says where the driver left the parcel: 'to a safe place' with the place in brackets, 'through your letterbox', or 'to your neighbour' with the house number. Yodel says its driver takes a photo when a parcel is left in a safe place, and that a parcel needing proof of delivery goes to a neighbour, also with a photo. Yodel is now part of InPost, and for home deliveries the photo is in the InPost app.

If the photo shows a door you do not recognise, the parcel was probably left at the wrong address. If you bought from a business, UK consumer law (the Consumer Rights Act) keeps the goods at the seller's risk until they reach you or someone you asked to take them, unless you chose and booked the courier yourself.

Why it happens

  • Left in a safe place, such as a porch, shed or behind a gate
  • Left with a neighbour, named by house number in the tracking
  • Taken in by someone else in your home
  • Left at the wrong address, which the delivery photo may show
  • Marked delivered too early; on a consumer forum, one shopper says such parcels came a day or two later
  • Taken from the doorstep after delivery

What usually happens next

Yodel asks you to check around your property and with your neighbours first. For an online order, the retailer has to put it right if the parcel never reached you. Vinted gives buyers 2 calendar days from its delivery notification to report a problem, so act quickly on a Vinted order.

Other Yodel statuses

All Yodel statuses →

Who is responsible for a late or missing parcel from Yodel?

If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you have them, unless you chose and booked the courier yourself. If you bought from a private seller on a marketplace such as Vinted, the platform's own rules decide refunds.

If you sent the parcel yourself, your contract is with InPost, which now runs Yodel, under its terms. For labels bought in the InPost app or on its website, standard cover is the lower of the item's cost value or £50, and InPost Direct (formerly Yodel Direct) bookings include £50 cover.

Questions about “Delivered but not received”

Yodel says delivered but I have not received it. What should I do?

Check the delivery photo in the InPost app, your safe places and your neighbours the same day. If it still has not turned up, file a complaint on Complain.biz and we send it to Yodel.

Yodel delivered my parcel to the wrong address. Who is responsible?

If you bought from a business, the seller is responsible until the parcel reaches you, under UK consumer law, unless you chose and booked the courier yourself. Check the address on your order first, and keep the delivery photo as evidence.

Where can I see the Yodel delivery photo?

In the InPost app, which now handles Yodel parcels. InPost shows a photo for home deliveries, and Yodel says drivers take one when they leave a parcel in a safe place or with a neighbour.

Can a Yodel parcel be marked delivered before it arrives?

It can happen. On a consumer forum, people report Yodel parcels marked delivered before they arrived, and one says they came a day or two later. Check again the next day before you treat it as lost.

Based on

  • Yodel by InPost help centre (legacy page): My parcel shows as delivered but I haven't received it, what should I do?
  • InPost help: Can I see a photo of my delivery? (home deliveries, in the InPost app)
  • Yodel by InPost: tracking pages on yodel.co.uk, archived copies (journey bar, headers and event lines)
  • Gardening Direct: Understanding tracking events ('We Have It', 'Out for Delivery' and 'Delivered' on InPost home delivery)
  • legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
  • Vinted: Refund Policy (2 days to report an issue, lost parcel after 25 business days)
  • MoneySavingExpert Forum: Yodel (non) delivery issue (shared tracking history with 'Loaded onto' a depot van; parcels marked delivered that came later)
  • InPost: Yodel by InPost help (move to InPost, tracking, collection, claims)
  • InPost: Terms of Service (compensation and extra cover)
  • InPost Direct (formerly Yodel Direct): Terms and Conditions (£50 cover)

Parcel still not here?
File a complaint about Yodel.

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