Yanwen tracking status

Yanwen says delivered but no package: what to do

The short answer

Take action

The driver marked your package as delivered, but you do not have it. Start with the place named in the line, and with 'View Delivery Confirmation' on Yanwen's tracking page if it shows. It may still be close by: with someone next door, or at a similar address.

When to act: If you cannot find the package by the end of the next day, file a complaint and we send it to Yanwen.

Also shown as: “Parcel has been delivered” · “Parcel has been delivered.(Front door)” · “Delivered” · “Delivered successfully”

What to do now

On Yanwen's tracking page, read the line and choose 'View Delivery Confirmation' if it shows. Enter your ZIP code and compare any photo with your home.
Check the 'Last Mile Tracking' number on the delivery company's own tracking page for more detail.
Check around the mailbox and other delivery spots, and ask neighbors, co-residents and any concierge.
If you have a doorbell or security camera, save the footage around the delivery time.
Save screenshots of the line and any photo, and keep your order number and tracking numbers.
Still not sorted? File your complaint here. We write it with you and send it to Yanwen, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

On Yanwen's tracking page the line can name the place, as in 'Parcel has been delivered.(Front door)'. On one US history the page also offers 'View Delivery Confirmation', which asks for the recipient's ZIP code and opens 'Proof of Delivery Images'. That option may not show on every package, especially where a post or courier did the last part, and that carrier's own tracking may then say more.

A 'delivered' line records what the driver scanned, and it does not prove the package reached you. It may have been left at a side door, with a neighbor, or at a similar address. Customers also report 'delivered' lines that did not match what reached them, and some report no photo or a photo that did not show their door, so read the date and the place carefully.

Why it happens

Left out of sight, at a side door or by a shared mailbox
Accepted by someone else at the address or next door
Dropped at a similar house number or street
The scan was made before the package was actually dropped off
Picked up by someone after the driver left

What usually happens next

If someone at the address or a neighbor has it, it may turn up within a day. If not, a replacement or refund comes from the seller or marketplace under its own rules, because Yanwen's terms for sellers pay nothing once a parcel shows as delivered. Keep an eye on their limits: eBay's guarantee runs to 30 calendar days after the estimated or actual delivery date.

Other Yanwen statuses

Order processed by shipperKeep an eye on it
Yanwen facility - OutboundNormal
Port of departure - DepartureNormal
Port of destination - ArrivalNormal
Batch delivery to carrierKeep an eye on it
Parcel is out for deliveryKeep an eye on it
Tracking not updatingKeep an eye on it

All Yanwen statuses →

Who is responsible for a late or missing package from Yanwen?

If you bought online from a business, the seller chose Yanwen and is its customer, so a late or missing order is in most cases for the seller or the marketplace to put right. On a marketplace, its own rules decide the refund: AliExpress's Buyer Protection covers an item that did not arrive within the guaranteed delivery window on the order page, and eBay's Money Back Guarantee covers an item that did not arrive, up to 30 calendar days after the estimated or actual delivery date. For a UK order, the Consumer Rights Act keeps the goods at the seller's risk until you have them, unless you hired a carrier the seller did not offer.

If you sent the package yourself, Yanwen is unlikely to be your carrier: its pages address online sellers, and we found no service for a private person. A seller with a Yanwen account has terms on Yanwen's product pages. On its US and tracked lines, the seller can raise a lost parcel from 10 calendar days after Yanwen took it and not after 60 days, cover is the declared value up to 200 yuan, and there is no insurance. If the carrier shows the parcel as delivered and the recipient did not get it, Yanwen helps look into it but pays nothing. On its economy line there is no tracing or cover once the parcel has left its warehouse.

Questions about “Delivered but not received”

Yanwen says delivered but I did not get my package. What now?

Read the place in the line, open 'View Delivery Confirmation' if it shows, and look around and ask neighbors. If you cannot find it by the end of the next day, file a complaint on Complain.biz and we send it to Yanwen.

Where can I see Yanwen proof of delivery?

On Yanwen's tracking page, under the delivered line, if 'View Delivery Confirmation' shows. It asks for the recipient's ZIP code and then opens the images. We saw it on a US history, and it may not show on every package.

Who is responsible if Yanwen says delivered and it never came?

In most cases the seller or the marketplace, because the seller chose Yanwen and is its customer. Yanwen's terms for sellers say it helps look into a parcel shown as delivered but pays nothing, so marketplace rules decide the refund. For a UK order, the Consumer Rights Act keeps the goods at the seller's risk until you have them.

Based on

Yanwen: tracking page (delivered line, View Delivery Confirmation, Proof of Delivery Images)
China Postal Tracking forum: question about the Yanwen Special Line (customers report a delivered status with no parcel)
eBay: Money Back Guarantee policy (30 calendar days after the estimated or actual delivery date)
legislation.gov.uk: Consumer Rights Act, section 29
Yanwen: US fast line terms (no cover once the carrier shows delivered)
Reddit, r/shipping: Yanwen shipping (customers report delivered lines with no package, and no photo or a wrong one)
Yanwen: home page (a third-party logistics company serving cross-border e-commerce sellers)
AliExpress: Buyer Protection (item that did not arrive within the guaranteed delivery window)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
Yanwen: US fast line terms (USPS number, 10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
Yanwen: Tracked Special Line terms (10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
Yanwen: Air Economy line terms (no tracing or cover after the warehouse)