DPD Ireland tracking status

DPD Ireland says delivered but no parcel: what to do

The short answer

Take action

DPD recorded your parcel as delivered, but it may be with a neighbour, in a safe place or at another door. DPD says every delivery has a proof of delivery image, so check that first and ask around the same day.

When to act: If the parcel is still missing at the end of the next working day after the delivered line, file a complaint and we send it to DPD Ireland.

Also shown as: “Delivered Consignee” · “Delivered in safe place” · “Delivered”

What to do now

Open DPD's delivery email and look at the image. Check the door, the house number and whether the parcel is actually in the picture.
Check your safe place, porch, shed and bins, including the next morning, as one person found a late evening delivery in the front garden.
Ask everyone at home and your neighbours, including anyone with a similar address or the same first name on your estate.
Check the address and Eircode on your order confirmation.
Save the image, the delivered line and its time for your complaint.
Still not sorted? File your complaint here. We write it with you and send it to DPD Ireland, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

DPD does not define 'Delivered Consignee'. Its terms call the person or entity a parcel is addressed to the consignee, so the line records delivery against your name. It does not show that you were handed the parcel. One person quotes a separate 'delivered in safe place' line, so the wording may change with where it was left, but DPD does not say. DPD's policy is to deliver anyway unless you arranged otherwise, leaving the parcel with a neighbour or in a safe place at your property. It says drivers take an image of each successful delivery, that you automatically get an email with a link to it, and that the GPS coordinates are recorded.

A delivered scan does not settle who is responsible. Under the Consumer Rights Act, goods bought from a business usually stay at the seller's risk until you or someone you nominated have them. Someone you named to take the parcel counts as your nominee, and the Act is silent on a safe place you chose. Photos do not always settle it either: people in shared threads report images of a parcel still in a van, in a bin or at another house. One person says DPD could see from the GPS that the parcel went to a different road, and another's parcel left at the wrong building came the next day.

Why it happens

Left with a neighbour under DPD's deliver anyway policy
Left in a safe place at your property, such as a porch or a bin
Taken in by someone at your address
Delivered to another road, or a house with a similar name
Delivered late in the evening, and nobody has looked outside yet
Scanned as delivered before it actually reached your door, as some people report
Taken after delivery, which can happen

What usually happens next

You should have an email with a link to the delivery image. The line itself does not usually change. If the driver got the address wrong, one shared case shows DPD picking the parcel up and bringing it the next day.

Other DPD Ireland statuses

Your parcel is travelling through the DPD networkNormal
Order received / DPD awaiting parcelNormal
Parcel going through Customs processKeep an eye on it
Non-ConveyableKeep an eye on it
Your parcel is held at the DPD depotTake action
We tried to deliver but we couldn't locate youTake action

All DPD Ireland statuses →

Who is responsible for a late or missing parcel from DPD Ireland?

When you buy online from a business, the parcel is normally the seller's responsibility until you have it. Under Irish consumer law (the Consumer Rights Act, section 35), goods stay at the seller's risk until you, or someone you nominated, have them in your physical possession, unless you booked the carrier yourself and the seller did not propose it. Section 36 says the seller must deliver without undue delay, and by 30 days after the contract at the latest, unless you agreed something else. DPD's contract is with the sender, and its terms make the sender answer for claims about delivery from the person receiving the parcel. Customs charges are different: DPD collects them from you before delivery unless the seller took them at checkout.

If you sent the parcel yourself and booked with DPD Ireland directly, your contract is with DPD Ireland, under its Terms and Conditions of Carriage. For a parcel within the Republic, its liability is limited to the lower of the replacement value of the goods or €15 per kilogram, up to €1,500 per consignment, unless you paid for additional cover, and it excludes loss of income and other indirect loss. For a parcel that never arrives, the terms say DPD is not liable unless it is told in writing within seven days of the anticipated delivery date, with a claim form within 21 days. If you booked on the parcel booking site that Parcel2Go runs under DPD's name, that site's terms say your contract is with Parcel2Go and not with DPD Ireland, so its conditions apply instead.

Questions about “Delivered but not received”

What does 'Delivered Consignee' mean on DPD?

DPD does not define the line. In its terms, the consignee is the person or entity a parcel is addressed to, so it records delivery against your name. It does not show that you personally received it.

DPD says delivered but I did not get it. What should I do?

Check the delivery image in DPD's email, look around the house and ask your neighbours. If it has not turned up by the end of the next working day, file a complaint here with your screenshots.

Can DPD leave my parcel with a neighbour or in a safe place?

Yes. DPD's policy is to deliver anyway unless you asked in advance for another date or a Pickup point, and it says it tells you where the parcel is. You can also authorise a safe place yourself.

The DPD delivery photo is not my house. What now?

Keep the image. DPD says it records the GPS location of each delivery, and one person says that showed their parcel at a different road. Ask nearby, then file a complaint here with the photo.

Who is responsible when DPD says delivered but the parcel is missing?

If you bought from a business, the Consumer Rights Act usually keeps the goods at the seller's risk until you or someone you nominated have them. A delivered scan on its own does not change that.

Based on

boards.ie: full history ending in 'Delivered Consignee'
boards.ie: DPD thread, delivered with no parcel, map location far from the house
boards.ie: DPD thread, 'delivered in safe place'
boards.ie: history ending in 'Delivered'
DPD Ireland: Proof of Delivery (image, email link, GPS)
DPD Ireland: Track Your Parcel (deliver anyway policy)
DPD Ireland: Terms and Conditions of Carriage, Republic of Ireland (Condition 1, consignee, PDF)
Irish Statute Book: Consumer Rights Act, section 35 (passing of risk)
r/ireland: The pic DPD sent to prove they delivered my package (images, GPS, wrong building)
r/ireland: delivery photo of a parcel in a bin
r/ireland: Does DPD normally deliver this late?
Irish Statute Book: Consumer Rights Act, section 36 (delivery of goods, 30 days)
DPD Ireland: Terms and Conditions of Carriage, Republic of Ireland, National section (Conditions 1, 16, 17 and 18, PDF)
Parcel2Go: conditions of the DPD booking site (the contract is with Parcel2Go)
DPD Ireland: Customs Update for Consumers (who pays VAT and duty)