DPD Ireland tracking status

DPD Ireland “Non-Conveyable”: what it means

The short answer

Keep an eye on it

Your parcel cannot run on DPD's automated sorter, so it has to be processed by hand and can take longer. The line does not say it is refused or lost. DPD's terms put the surcharge for this on the sender.

When to act: If there is no new scan 3 working days after this line, file a complaint and we send it to DPD Ireland.

Also shown as: “Non Conveyable” · “Non Conveyable Scan”

What to do now

Find the date of this line in your tracking history and count 3 working days from there.
Compare what you ordered with DPD's list: size, weight, wrapping and loose or protruding parts.
If you get a request to pay a surcharge, read it closely first. DPD's terms put this surcharge on the sender, and a customs charge is a separate thing.
Choose a date or a safe place in MyDPD or the Parcel Wizard app, so delivery does not fail when it goes out.
Keep screenshots of the line, your order confirmation and any message you receive.
Still not sorted? File your complaint here. We write it with you and send it to DPD Ireland, so you do not have to chase it yourself.

Start my complaint

What does “Non-Conveyable” mean?

DPD's hubs sort parcels on an automated conveyor. Its Non-Conveyable Items page, written for senders, says any parcel the system cannot handle has to be processed manually and attracts a surcharge. The reasons it lists include parcels or sheets under 10mm deep, parcels over 1200mm x 700mm x 700mm or 31kg, foil wrapping, loose banding or strapping, items sticking out, parcels strapped together, and parcels that are unstable or prone to rolling. It also names cooler boxes, power tool boxes and most gym gear.

So the line is about the parcel's size or packaging, not about you or your address. DPD's terms say it may accept such a parcel where the sender pays the surcharge, and we found nothing from DPD that charges the person receiving it. In a shared r/ireland thread, the person waiting worried about extra charges, and another poster said a parcel of theirs was marked this way because of its size and cost nothing extra. Another person quotes the line as 'Non Conveyable Scan' on a parcel from France. DPD gives no time for manual handling.

Why does DPD Ireland show it?

The parcel or sheet is under 10mm deep
It is larger than 1200mm x 700mm x 700mm, or over 31kg
Foil wrapping, loose banding or strapping
Items sticking out of the packaging, or parcels strapped together
It is unstable and could roll on the sorter
Cooler boxes, power tool boxes and most gym gear
A driver marked it because of its size, as one person reports

How long does it last?

The parcel is handled by hand from here, so the next line should report a depot or say 'Your parcel is on a van and due for delivery'. DPD publishes no time for manual handling.

Other DPD Ireland statuses

Your parcel is travelling through the DPD networkNormal
Order received / DPD awaiting parcelNormal
Parcel going through Customs processKeep an eye on it
Your parcel is held at the DPD depotTake action
We tried to deliver but we couldn't locate youTake action
Delivered but not receivedTake action

All DPD Ireland statuses →

Who is responsible for a late or missing parcel from DPD Ireland?

When you buy online from a business, the parcel is normally the seller's responsibility until you have it. Under Irish consumer law (the Consumer Rights Act, section 35), goods stay at the seller's risk until you, or someone you nominated, have them in your physical possession, unless you booked the carrier yourself and the seller did not propose it. Section 36 says the seller must deliver without undue delay, and by 30 days after the contract at the latest, unless you agreed something else. DPD's contract is with the sender, and its terms make the sender answer for claims about delivery from the person receiving the parcel. Customs charges are different: DPD collects them from you before delivery unless the seller took them at checkout.

If you sent the parcel yourself and booked with DPD Ireland directly, your contract is with DPD Ireland, under its Terms and Conditions of Carriage. For a parcel within the Republic, its liability is limited to the lower of the replacement value of the goods or €15 per kilogram, up to €1,500 per consignment, unless you paid for additional cover, and it excludes loss of income and other indirect loss. For a parcel that never arrives, the terms say DPD is not liable unless it is told in writing within seven days of the anticipated delivery date, with a claim form within 21 days. If you booked on the parcel booking site that Parcel2Go runs under DPD's name, that site's terms say your contract is with Parcel2Go and not with DPD Ireland, so its conditions apply instead.

Questions about “Non-Conveyable”

What does non-conveyable mean on DPD?

The parcel cannot travel on DPD's automated conveyor, so it has to be processed by hand. DPD lists size, weight and packaging as the reasons.

Do I have to pay extra for a non-conveyable DPD parcel?

DPD's terms say the sender pays the surcharge, and we found nothing from DPD that charges the person receiving the parcel. One person in a shared thread says they paid nothing extra. A customs charge on a parcel from outside the EU is separate.

Will a non-conveyable parcel still be delivered?

The line points to manual handling, not refusal. DPD's terms let it carry such a parcel where the sender pays the surcharge, though they also let it refuse one. If nothing moves for 3 working days, file a complaint here.

Will a non-conveyable parcel be late?

It can be. DPD publishes no time for manual handling. In one shared case the line appeared when the parcel was already days late.

Why is my small parcel marked non-conveyable?

Size is only one reason. DPD also lists parcels under 10mm deep, foil wrapping, loose banding, items sticking out and parcels prone to rolling, and its terms add fragile contents without enough packing.

Based on

DPD Ireland: Non-Conveyable Items
DPD Ireland: Terms and Conditions of Carriage, Republic of Ireland (Condition 1 and Condition 8, PDF)
r/ireland: Dpd thread on a non-conveyable parcel
r/ireland: DPD delay, tracking status 'Non-Conveyable' (title only, the post was removed)
boards.ie: DPD thread, 'Non Conveyable Scan' on a parcel from France
Irish Statute Book: Consumer Rights Act, section 35 (passing of risk)
Irish Statute Book: Consumer Rights Act, section 36 (delivery of goods, 30 days)
DPD Ireland: Terms and Conditions of Carriage, Republic of Ireland, National section (Conditions 1, 16, 17 and 18, PDF)
Parcel2Go: conditions of the DPD booking site (the contract is with Parcel2Go)
DPD Ireland: Customs Update for Consumers (who pays VAT and duty)