DPD Ireland tracking status

DPD Ireland “Travelling through the DPD network”: what it means

The short answer

Normal

This is DPD's general in-transit line: your parcel is in its network, but the line does not say where. In shared histories it often lasts overnight before a van line, though it can repeat for days. More than three days without a change is when to look closer.

When to act: If this is still the latest line after 3 working days, file a complaint and we send it to DPD Ireland.

Also shown as: “Travelling through the DPD network” · “Travelling through network” · “Parcel collected by DPD Driver” · “Hub Scan” · “International Hub - In Transit” · “DPD IE UK Inbound” · “Security Scan” · “Security Inbound”

What to do now

Find the date and time of this line in your tracking history and count 3 working days from there.
Look through your email and texts, including spam, for the expected delivery date and the one-hour window. They may reach you before the tracker changes.
If the parcel came from outside the EU, look for a request to pay customs charges, as DPD cannot deliver until they are paid.
Set a safe place, a new date or a Pickup point in MyDPD or the Parcel Wizard app, so delivery does not fail when the parcel goes out.
Keep dated screenshots of the tracking history and the delivery date you were given.
Still not sorted? File your complaint here. We write it with you and send it to DPD Ireland, so you do not have to chase it yourself.

Start my complaint

What does “Your parcel is travelling through the DPD network” mean?

DPD does not publish a definition of this line. In tracking histories people share, it comes after 'Order data received from sender' or 'Parcel collected by DPD Driver', with 'Head Office' as the location. That label also sits on lines from before a parcel is collected, so it does not say where the parcel is. Many histories then show 'Your parcel is on a van and due for delivery' at a named local depot the next morning, at times just after 'Security Scan' or 'DPD IE UK Inbound'. A parcel from abroad can first show 'International Hub - In Transit' with a place in the Netherlands.

It can also last longer or mislead. One older history repeats the line for more than three days, and another shows it between reminders about customs charges. On a very busy launch day, two people received their parcel while the tracker still showed this line, and someone whose shop hands parcels to DPD said a depot scan is sometimes missed while the parcel is out for delivery. One person saw a seller's tracking link show a parcel leaving Athlone at 9.29pm for its final destination while DPD's tracker showed only this line. The parcel booking site that Parcel2Go runs for DPD says a pause is usually a small delay, in the delivery or in the tracking system, but that more than two or three days could mean complications. DPD does not define 'Security Inbound', which one person saw at 8.30 in the morning.

Why does DPD Ireland show it?

Normal movement between the collection depot, the hub and your local depot
A depot scan was missed, so the line did not change
The parcel is on its way from abroad
Higher parcel volumes on a busy day
The parcel went to the wrong depot and is being rerouted, a line some histories show
A customs charge or customs data on a parcel from outside the EU
The parcel has gone astray in the network, which can happen

How long does it last?

The next line usually reports a depot or says 'Your parcel is on a van and due for delivery', with an expected delivery time. DPD says it confirms delivery a day in advance and sends an estimated one-hour window on the day by email, text or both. On one very busy launch day the line changed that morning for some people and not until the afternoon for others.

Other DPD Ireland statuses

Order received / DPD awaiting parcelNormal
Parcel going through Customs processKeep an eye on it
Non-ConveyableKeep an eye on it
Your parcel is held at the DPD depotTake action
We tried to deliver but we couldn't locate youTake action
Delivered but not receivedTake action

All DPD Ireland statuses →

Who is responsible for a late or missing parcel from DPD Ireland?

When you buy online from a business, the parcel is normally the seller's responsibility until you have it. Under Irish consumer law (the Consumer Rights Act, section 35), goods stay at the seller's risk until you, or someone you nominated, have them in your physical possession, unless you booked the carrier yourself and the seller did not propose it. Section 36 says the seller must deliver without undue delay, and by 30 days after the contract at the latest, unless you agreed something else. DPD's contract is with the sender, and its terms make the sender answer for claims about delivery from the person receiving the parcel. Customs charges are different: DPD collects them from you before delivery unless the seller took them at checkout.

If you sent the parcel yourself and booked with DPD Ireland directly, your contract is with DPD Ireland, under its Terms and Conditions of Carriage. For a parcel within the Republic, its liability is limited to the lower of the replacement value of the goods or €15 per kilogram, up to €1,500 per consignment, unless you paid for additional cover, and it excludes loss of income and other indirect loss. For a parcel that never arrives, the terms say DPD is not liable unless it is told in writing within seven days of the anticipated delivery date, with a claim form within 21 days. If you booked on the parcel booking site that Parcel2Go runs under DPD's name, that site's terms say your contract is with Parcel2Go and not with DPD Ireland, so its conditions apply instead.

Questions about “Your parcel is travelling through the DPD network”

What does 'Your parcel is travelling through the DPD network' mean?

DPD does not define it. In histories people share, it appears after DPD gets the order data or collects the parcel, without saying which site the parcel is at. It often lasts until the next morning.

How long does a parcel stay on 'travelling through the DPD network'?

In many shared histories, from the evening until a van line the next morning. Older ones show it lasting days. DPD publishes no limit, and Parcel2Go's booking site for DPD treats more than two or three days without an update as a possible problem.

My DPD tracking has not changed for days. Is my parcel lost?

Not on that alone, though parcels can go astray, and in one older thread a buyer was told theirs was lost in transit. Parcel2Go's booking site says a pause is usually a small delay. Once 3 working days have passed with no change, file a complaint here so it gets looked at.

What does 'security inbound' mean on DPD?

DPD does not define it. One person saw it at 8.30 in the morning. One older history shows 'Security Scan' at a local depot minutes before a van line. We found nothing that links either to a problem with the parcel.

How long does DPD take to deliver?

DPD Ireland offers next-day delivery and says it emails you an expected delivery date once it collects the parcel. We found no single published time for parcels from abroad.

Based on

DPD Ireland: Track Your Parcel (expected date, one-hour window, changing a delivery)
Parcel2Go booking site for DPD: Why has my parcel tracking stopped updating?
boards.ie: Samsung S26 thread, this line with Head Office as the location
boards.ie: full history from order data to delivered
boards.ie: history from abroad, International Hub lines
boards.ie: history with this line repeating over days
boards.ie: history with this line between customs reminders, Hub Scan, Security Scan
boards.ie: history with 'incorrectly routed' after this line
boards.ie: PS5 thread, a buyer told their parcel was lost in transit
r/IrelandGaming: DPD Tracker thread (shared lines on a busy launch day)
Irish Statute Book: Consumer Rights Act, section 35 (passing of risk)
Irish Statute Book: Consumer Rights Act, section 36 (delivery of goods, 30 days)
DPD Ireland: Terms and Conditions of Carriage, Republic of Ireland, National section (Conditions 1, 16, 17 and 18, PDF)
Parcel2Go: conditions of the DPD booking site (the contract is with Parcel2Go)
DPD Ireland: Customs Update for Consumers (who pays VAT and duty)