DPD Ireland tracking
DPD Ireland tracking statuses explained
DPD Ireland is the trading name of Interlink Ireland Limited, a parcel carrier that delivers for online shops and carries parcels to and from Northern Ireland, Britain and Europe. A parcel is scanned at collection, sorted through a hub and a local depot, and goes out on a van with an estimated one-hour delivery window on the day. Tracking uses short general lines such as 'Your parcel is travelling through the DPD network', often with 'Head Office' as the location, which say little about where the parcel is.
Every DPD Ireland tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| Your parcel is travelling through the DPD network | This is DPD's general in-transit line: your parcel is in its network, but the line does not say where. | Normal |
| Order received / DPD awaiting parcel | The seller has told DPD a parcel is coming, but DPD has not scanned the parcel itself yet. | Normal |
| Parcel going through Customs process | DPD is handling customs for your parcel, and you may owe VAT and duty before it delivers. | Keep an eye on it |
| Non-Conveyable | Your parcel cannot run on DPD's automated sorter, so it has to be processed by hand and can take longer. | Keep an eye on it |
| Your parcel is held at the DPD depot | Your parcel is at a DPD depot and not on a van yet, and the line does not say why. | Take action |
| We tried to deliver but we couldn't locate you | DPD's driver did not hand over your parcel and recorded a reason, such as not finding you or your address. | Take action |
| Delivered but not received | DPD recorded your parcel as delivered, but it may be with a neighbour, in a safe place or at another door. | Take action |
DPD Ireland delays
DPD Ireland says a parcel its automated sorter cannot handle has to be processed by hand, and that some wrapping can snag on the system and cause serious delays. Parcels from outside the EU wait until VAT and duty are paid, and its terms list incomplete or incorrect customs documents as a cause of delay. Its depots close on public holidays and often on the Sunday before a bank holiday Monday. It once suspended services in the Republic for a Saturday during fuel protests, and shared threads show parcels running slow around big console launches.
Is your parcel from DPD Ireland late or missing?
Who is responsible for a late or missing parcel from DPD Ireland?
When you buy online from a business, the parcel is normally the seller's responsibility until you have it. Under Irish consumer law (the Consumer Rights Act, section 35), goods stay at the seller's risk until you, or someone you nominated, have them in your physical possession, unless you booked the carrier yourself and the seller did not propose it. Section 36 says the seller must deliver without undue delay, and by 30 days after the contract at the latest, unless you agreed something else. DPD's contract is with the sender, and its terms make the sender answer for claims about delivery from the person receiving the parcel. Customs charges are different: DPD collects them from you before delivery unless the seller took them at checkout.
If you sent the parcel yourself and booked with DPD Ireland directly, your contract is with DPD Ireland, under its Terms and Conditions of Carriage. For a parcel within the Republic, its liability is limited to the lower of the replacement value of the goods or €15 per kilogram, up to €1,500 per consignment, unless you paid for additional cover, and it excludes loss of income and other indirect loss. For a parcel that never arrives, the terms say DPD is not liable unless it is told in writing within seven days of the anticipated delivery date, with a claim form within 21 days. If you booked on the parcel booking site that Parcel2Go runs under DPD's name, that site's terms say your contract is with Parcel2Go and not with DPD Ireland, so its conditions apply instead.
Questions about DPD Ireland tracking
What does 'Your parcel is travelling through the DPD network' mean?
DPD does not define it. In histories people share, it appears after DPD gets the order data or collects the parcel, without saying which site the parcel is at. It often lasts until the next morning.
What does 'Order received / DPD awaiting parcel' mean?
DPD does not define it. It fits a parcel whose details have reached DPD from the seller, while the parcel itself has not been scanned yet.
What does 'Parcel going through Customs process' mean on DPD?
DPD does not define it. In one older history it appears on a parcel from Britain before it reached an Irish depot. On its own it does not mean you owe anything: that parcel came two days later with no charge.
What does non-conveyable mean on DPD?
The parcel cannot travel on DPD's automated conveyor, so it has to be processed by hand. DPD lists size, weight and packaging as the reasons.
Why is my parcel being held at the DPD depot?
The line gives no reason. Possible ones are a failed delivery, an address problem, a customs charge or a parcel waiting for the next van. The line before it in your history is the best clue.
Based on
- Irish Statute Book: Consumer Rights Act, section 35 (passing of risk)
- Irish Statute Book: Consumer Rights Act, section 36 (delivery of goods, 30 days)
- DPD Ireland: Terms and Conditions of Carriage, Republic of Ireland, National section (Conditions 1, 16, 17 and 18, PDF)
- Parcel2Go: conditions of the DPD booking site (the contract is with Parcel2Go)
- DPD Ireland: Customs Update for Consumers (who pays VAT and duty)