FedEx tracking status

FedEx says delivered but no package: what to do

The short answer

Take action

FedEx's system shows the package as delivered, but it is not in your hands. It is often nearby (a side door, a neighbor, a mailroom), sometimes at the wrong address, and occasionally taken after delivery, so start checking the same day.

When to act: If you cannot find the package by the end of the next day, file a complaint and we send it to FedEx.

Also shown as: “Delivered” · “Left at front door. Signature Service not requested.”

What to do now

Open the tracking page and look at the delivery photo and note. Compare the door, porch or house number in the photo with yours, and if you recognize the house, ask there.
Check all doors, the garage and behind plants, and ask neighbors, family and any front desk or mailroom.
If you have a doorbell or security camera, check the recording around the delivery time.
Save a screenshot of the tracking page with the delivery time, note and photo, and keep your order number. You need them for your complaint.
Still not sorted? File your complaint here. We write it with you and send it to FedEx, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

A 'Delivered' scan records where and when the driver says the package was left. For many home deliveries that do not need a signature, FedEx also takes a photo, which you can see on the tracking page as picture proof of delivery. The photo and the delivery note, such as 'Left at front door', are your best clues.

When the package is not there, the usual explanations are a hidden spot, a household member or neighbor who took it in, a delivery to a nearby address, a 'Delivered' scan made before the drop-off, or theft.

Why it happens

Left at a side door, in the garage, on a back porch or behind a planter
Taken in by a neighbor, a family member or building staff
Delivered to a mailroom, front desk or locker
Delivered to a similar address nearby
Scanned as delivered shortly before the actual drop-off
Taken from your doorstep after delivery

What usually happens next

If a neighbor or a mailroom has it, it usually turns up within a day. If it is not found, the seller, as FedEx's customer for this shipment, can send a replacement or file a claim with FedEx.

Other FedEx statuses

Delivery exceptionKeep an eye on it
Shipment exceptionKeep an eye on it
Clearance delayKeep an eye on it
DelayKeep an eye on it
PendingKeep an eye on it
Future delivery requestedKeep an eye on it
Delivery updatedKeep an eye on it
Incorrect addressTake action
On the wayNormal

All FedEx statuses →

Who is responsible for a late or missing package from FedEx?

If you bought it online from a business, the seller is usually responsible until the package is delivered to you. The seller chose FedEx, paid for the shipping and is FedEx's customer, so a late, lost or damaged order is in most cases for the seller to put right, with a replacement or a refund.

If you sent the package yourself, your contract is with FedEx, under the terms in the FedEx Service Guide. FedEx's standard liability is $100 per package, included in the shipping rate, unless you declared a higher value and paid extra for it when you created the label.

Questions about “Delivered but not received”

Why does FedEx say delivered when it's not?

The driver scanned the package as delivered, and usually it is somewhere nearby or with a neighbor. Less often it went to the wrong address, was scanned too early or was taken after delivery. The delivery photo, if any, shows where it was left.

What do I do if FedEx delivered my package to the wrong address?

If the photo shows a house you recognize, ask that neighbor. If you cannot find the package by the end of the next day, file a complaint on Complain.biz and we send it to FedEx.

Does FedEx take a photo of every delivery?

Not always. FedEx takes a photo for many home deliveries that do not need a signature and shows it on the tracking page as picture proof of delivery. If there is one, compare the door, porch or house number with yours.

Can a package marked delivered still turn up?

Often, yes. A package taken in by a neighbor, a family member or a mailroom usually turns up within a day, and one scanned as delivered shortly before the actual drop-off can still arrive later that day.

Based on

FedEx: Received a delivery notification but can't find my package
FedEx: How do I dispute a delivery or report it as missing?
FedEx: Tracking and managing your deliveries
FedEx: Picture proof of delivery
FedEx: File a claim
FedEx: What if my customer's package is lost, damaged or missing items?
FedEx Service Guide
FedEx: Declared value and limits of liability