Amazon tracking status

Amazon says delivered but no package: what to do

The short answer

Take action

Tracking says delivered, but your package is not here. If the delivery photo shows another door, it went to the wrong address. Search and ask neighbors; Amazon says packages may be marked delivered early, so it can still turn up within 48 hours.

When to act: If it has not turned up 48 hours after the Delivered status, file a complaint and we send it to Amazon.

Also shown as: “Delivered” · “Delivered today”

What to do now

Confirm the shipping address on the order in Your Orders: if it is old or wrong, the package went to that address, so check there first. Fix it in Your Addresses for future orders, with your unit number and access codes; that does not change orders already placed.
Look for a delivery photo and any message in the Message Center, and check your mailbox; if USPS, UPS or FedEx delivered it, check their tracking too.
Search around your home and wherever your delivery instructions say to leave packages; ask household members and neighbors.
If the photo shows another house, check with that neighbor and with nearby houses or units with a similar number.
Save the delivery photo and a screenshot of the Delivered status with its date and time, and note your order number, for your complaint.
Still not sorted? File your complaint here. We write it with you and send it to Amazon, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

Amazon Logistics drivers mark a package delivered when they leave it, often with a delivery photo. Amazon's help says packages may be scanned as delivered before they arrive, so a Delivered status in the afternoon can still mean a package that turns up that evening or the next day. It may also have been left where your delivery instructions say, or with a neighbor, a receptionist or a mail room.

A package can also go to the wrong address, in three ways. The delivery photo shows a door, porch or mailbox that is not yours: the driver left it at another address, sometimes a nearby house or a unit with a similar number. The address on the order is old or wrong: Amazon ships to the address chosen at checkout, and editing Your Addresses afterwards does not change orders already placed. Or packages keep going to the wrong door, which calls for clearer address details and delivery instructions; the instructions you save on Amazon are only visible to Amazon drivers.

If USPS, UPS or FedEx delivered it, their own tracking can show more detail, such as Delivered, In/At Mailbox or a parcel locker.

Why it happens

Scanned as delivered before it actually arrived
Left in a safe spot from your delivery instructions, or out of sight
Accepted by a household member, neighbor, receptionist or mail room
Left at the wrong door by the driver (the delivery photo shows another address)
Sent to an old or wrong address chosen at checkout
Missing or unclear address details, such as no apartment or unit number
Taken after delivery

What usually happens next

A package scanned early can still arrive within 48 hours, which is why Amazon asks you to wait that long. After that, Amazon looks into each case and does not publish a fixed rule; for orders sold and shipped by a third-party seller, the seller is responsible first.

Other Amazon statuses

Delayed, not yet shippedKeep an eye on it
Arriving todayNormal
Shipped, no tracking updatesKeep an eye on it
Package delayed in transitKeep an eye on it
Out for deliveryNormal
Delivery attemptedTake action
UndeliverableTake action

All Amazon statuses →

Who is responsible for a late or missing package from Amazon?

Bought it on Amazon? Then Amazon or the seller is usually responsible until the package is delivered. Amazon handles late, missing and undeliverable packages for orders it ships, including Amazon Logistics deliveries and Prime items from other sellers. For items sold and shipped by a third-party seller, the seller is responsible first, and Amazon backs those orders with its A-to-z Guarantee.

When USPS, UPS or FedEx delivers an Amazon order, the carrier's customer is Amazon or the seller, not you, so a refund or replacement still comes from Amazon or the seller. Amazon does not publish a cover limit; for items it sold, it refunds an undeliverable package automatically once the package is back at Amazon.

Questions about “Delivered, but not received”

What do I do if Amazon says delivered but there is no package?

Right away, check the delivery photo, the address on the order, the area around your door and with neighbors. Packages may be marked delivered early, so give it 48 hours; if it still has not turned up, file a complaint on Complain.biz and we send it to Amazon.

What if the Amazon delivery photo shows the wrong house?

The package was probably left at another address. Check nearby houses or units with a similar number, and save the photo: it shows the package went to the wrong door.

How do I report an Amazon package delivered to the wrong address?

Give it 48 hours after the Delivered status in case it turns up. A package left at the wrong door was not delivered to you, so Amazon, or the seller for an order a third-party seller shipped, usually still has to put it right. File a complaint on Complain.biz and we send it to Amazon.

Can Amazon mark a package delivered before it arrives?

Yes. Amazon's help says packages may be scanned as delivered before they arrive, so a package marked delivered in the afternoon can still turn up that evening or the next day. That is why Amazon asks you to wait 48 hours.

Will Amazon refund a package marked delivered but not received?

Amazon looks into each case and does not publish a fixed rule. For orders sold and shipped by a third-party seller, the seller is responsible first, and Amazon backs those orders with its A-to-z Guarantee.

Based on

Amazon Help: Find a Missing Package That Shows as Delivered
Amazon Help: A-to-z Guarantee
Amazon Help: About Deliveries Shipped with Amazon (Amazon Logistics)
Amazon Help: Contact a Carrier
Amazon Help: Report Unsolicited Packages or Brushing Scams (packages addressed to someone else)
Amazon Help: Add, Delete, and Manage Addresses
Amazon Help: Late Deliveries
Amazon Help: Undeliverable Packages
USPS FAQ: How is Undeliverable and Misdelivered Mail Handled?