Amazon tracking status

Amazon “Out for delivery”: what it means

The short answer

Normal

Your package is with a driver and should arrive today. Amazon Logistics delivers until 10 pm local time, so it can still come late in the evening; if the route runs out of time, it moves to a new date.

When to act: If the package has still not arrived 48 hours after the estimated delivery date, file a complaint and we send it to Amazon.

What to do now

Check Track package for a delivery map or time window.
Add a gate or building access code and delivery instructions in Your Addresses so the driver can get in.
Watch for a delivery photo or a Delivery attempted message in the evening.
If it has not arrived by 10 pm, check Your Orders the next morning for a new date; if USPS, UPS or FedEx has it, check their tracking first.
If it does not come, take a screenshot of the Out for delivery status with its date, and note your order number, for your complaint.
Still not sorted? File your complaint here. We write it with you and send it to Amazon, so you do not have to chase it yourself.

Start my complaint

What does “Out for delivery” mean?

Out for delivery means the package has left the last facility and is on a delivery vehicle, either with Amazon Logistics or with another carrier. Amazon's help describes it simply: your package will be delivered today. It does not say when, because route order and traffic decide that.

For packages Amazon delivers itself, Amazon Map Tracking becomes available once your package is about 10 stops away, and the tracking page shows the driver on a map. Packages with USPS, UPS or FedEx do not get Amazon's map; their own tracking may show a delivery window instead.

Why does Amazon show it?

Your stop is near the end of a long route
Heavy volume in peak periods adds stops
Traffic, weather or a vehicle problem slows the driver
The driver cannot get into your building or gate
The route is not finished by the end of the day

How long does it last?

In most cases the package arrives the same day. If the driver cannot finish, Amazon shows Running late or a new date and the package goes out again.

Other Amazon statuses

Delayed, not yet shippedKeep an eye on it
Arriving todayNormal
Shipped, no tracking updatesKeep an eye on it
Package delayed in transitKeep an eye on it
Delivery attemptedTake action
UndeliverableTake action
Delivered, but not receivedTake action

All Amazon statuses →

Who is responsible for a late or missing package from Amazon?

Bought it on Amazon? Then Amazon or the seller is usually responsible until the package is delivered. Amazon handles late, missing and undeliverable packages for orders it ships, including Amazon Logistics deliveries and Prime items from other sellers. For items sold and shipped by a third-party seller, the seller is responsible first, and Amazon backs those orders with its A-to-z Guarantee.

When USPS, UPS or FedEx delivers an Amazon order, the carrier's customer is Amazon or the seller, not you, so a refund or replacement still comes from Amazon or the seller. Amazon does not publish a cover limit; for items it sold, it refunds an undeliverable package automatically once the package is back at Amazon.

Questions about “Out for delivery”

What time will my Amazon package arrive if it is out for delivery?

Amazon Logistics delivers between 6 am and 10 pm local time. The tracking map, when shown, gives the closest estimate once your package is about 10 stops away.

Why doesn't my Amazon out for delivery package show a map or time?

The map appears only for packages Amazon delivers itself, and only once your package is about 10 stops away. USPS, UPS and FedEx deliveries do not use Amazon's map.

Amazon said out for delivery but it never came. What now?

If the driver ran out of time, Amazon moves the package to a new date, often with a Running late message. Allow 48 hours past the estimated date; if it still has not come, file a complaint on Complain.biz and we send it to Amazon.

Can Amazon deliver after 9 pm?

Yes. Amazon Logistics deliveries can happen until 10 pm local time. After 8 pm drivers leave packages without knocking or ringing the bell, and a delivery that needs a signature or is scheduled is only attempted then if the driver reaches you by phone.

Based on

Amazon Help: Tracking your package
Amazon Help: About Deliveries Shipped with Amazon (Amazon Logistics)
Amazon Help: Late Deliveries
Engadget: Amazon's Map Tracking feature lets you follow your delivery driver
About Amazon: How to track an Amazon package
Amazon Help: A-to-z Guarantee
Amazon Help: Undeliverable Packages
Amazon Help: Contact a Carrier