Amazon Complaint Sentiment: Neutral

Our sentiment meter has detected that Amazon complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Amazon, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 16, 2024

Amazon complaint process

Do you have a dispute or had a bad customer experience with Amazon? Submit your Amazon complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Amazon.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Amazon complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Amazon?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Amazon complaints chart

We have received 1 complaints about Amazon over the last 12 months. The graph below shows a monthly breakdown.

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Amazon complaint statistics

Curious about Amazon's track record in addressing complaints within the Online Services, Retail Company category? Dive into the all-time complaints data right here!

88
Total complaints
88
Open Complaints
0
Complaints pending
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Complaints resolved
1.2
/10 88 ratings

Amazon customer service FAQ:

Why should I file a complaint about Amazon on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Amazon. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Amazon accountable for any issues you may have encountered.

What types of complaints can I file about Amazon on Complain.biz?

You can file any kind of complaint related to Amazon, such as issues with orders, delivery problems, problems with products or services, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Amazon?

According to our own complaints database, some common complaints about Amazon include: 

  • Delivery problems: Many customers complain about delayed or lost packages, missed deliveries, or incorrect delivery information.
  • Product issues: Some customers report receiving damaged or defective products, or products that do not match the description or photos on Amazon's website. 
  • Customer service issues: Some customers report difficulty reaching Amazon customer service representatives or receiving unsatisfactory responses to their inquiries. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
  • Communication problems: Some customers report a lack of communication from Amazon about order status updates or delivery times.

Can I expect compensation or a refund if I file a complaint about Amazon on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. Amazon may offer compensation or refunds as part of their resolution process.

How can I contact Amazon customer service directly?

After you have submitted your complaint through our platform, we also advise you to contact Amazon customer service directly. You can reach out to them through their help section, @AmazonHelp on Twitter, or by calling their customer service hotline at 1-888-280-4331.

How to contact the customer service of Amazon?

Below, you will find the contact information for the complaint department of Amazon. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-280-4331
Contact form:

You can contact the customer service of Amazon by calling 1-888-280-4331. If you want to reach out to Amazon through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Amazon reviews: (88)

Authentic experiences shared by our community for your benefit.

Cancellation of my orders

Complaint from Killolm@sludgeindia.com on 09 May 2023 about Amazon.

I am a prime mamber of Amazon and I have orderd manny products after seeing discounted price browsing, products sitting full night It has been canceled and refused to be delivered as price offerd was a mistake... Read more

Comments: 0
Rating:

Amazon DLSFMLA

Complaint from Grown on 09 March 2023 about Amazon.

I have been dealing with this issue since December 2022. I have intermittent time for my daughter I have been approved for 12 weeks 432 hours for the last 3 years at amazon. Now in december 2022 Arundhuti Roy from... Read more

Comments: 0
Rating:

Driver hit my dog

Complaint from Jon shepherd on 11 January 2023 about Amazon.

Driver wasnt looking and drove into my dog hurting her. Read more

Comments: 0
Rating:

Merchandise on credit card returned

Complaint from Spirit of love on 31 December 2022 about Amazon.

Electronic merchandise 2 sent and returned too Danville, KY ups shipped to Amazon receipt given ! Still on my credit card . want it removed and all interest charges ! Read more

Comments: 0
Rating:

Delivery

Complaint from Budgie on 09 December 2022 about Amazon.

These packages were left outside the front door of a sheltered housing complex and available for anyone to steal. I was lucky that a neighbour picked them up and rang my doorbell and gave them to me. The delivery driver... Read more

Comments: 0
Rating:

Amazon Delivering Packages Without Boxing Them!!

Complaint from DEP3137 on 02 December 2022 about Amazon.

On Friday around 0315pm I got a notification stating that a delivery driver had appeared at my front gate. Upon opening the front gate I noticed that Amazon had left the package on the grass next to the gate.... Read more

Comments: 0
Rating:

no product, rude cust service.

Complaint from julieb0314 on 28 October 2022 about Amazon.

i ordered a fire tablet in Aug 2022, Paid it off Oct 21. They never sent the tablet. Kept calling and got the run around saying its not in stock, an internal error under investigation. they never gave me a... Read more

Comments: 0
Rating:

No product, 2 months, comfusing infos, and money taken.

Complaint from JohanneGougeon on 25 September 2022 about Amazon.

Order made, ( 702-5834247-0740207), card table, on august first, no product, obviously, money taken, and 2 months waiting. Extremely difficult to know the truth and no easy way to understand the issue. You have to understand that older people need... Read more

Comments: 0
Rating:

Refusal to replace item not received

Complaint from PHW on 20 September 2022 about Amazon.

I had to go through all my Amazon orders to see where Amazon got the idea that I returned too many items. The only item I can remember returning recently, was the WRONG BATTERY for my computer. The... Read more

Comments: 0
Rating:

3 weeks to get a refund for an item that was never accepted

Complaint from Doc Dochtermann on 01 September 2022 about Amazon.

ORDER PLACED August 14, 2022 ORDER NUMBER 113-7274959-5247438 - Order was placed on 8-14 with committed delivery date of 8-19. $396 order (Mackie 12 channel audio mixer). - Received email on 815 from Amazon stating package will arrive on 8-19. - Email 8-19 running late.... Read more

Comments: 0
Rating:

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