Amazon Complaint Sentiment: Neutral

Our sentiment meter has detected that Amazon complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Amazon, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Amazon complaint process

Do you have a dispute or had a bad customer experience with Amazon? Submit your Amazon complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Amazon.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Amazon complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Amazon?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Amazon complaints chart

We have received 1 complaints about Amazon over the last 12 months. The graph below shows a monthly breakdown.

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Amazon complaint statistics

Curious about Amazon's track record in addressing complaints within the Online Services, Retail Company category? Dive into the all-time complaints data right here!

88
Total complaints
88
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 88 ratings

Amazon customer service FAQ:

Why should I file a complaint about Amazon on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Amazon. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Amazon accountable for any issues you may have encountered.

What types of complaints can I file about Amazon on Complain.biz?

You can file any kind of complaint related to Amazon, such as issues with orders, delivery problems, problems with products or services, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Amazon?

According to our own complaints database, some common complaints about Amazon include: 

  • Delivery problems: Many customers complain about delayed or lost packages, missed deliveries, or incorrect delivery information.
  • Product issues: Some customers report receiving damaged or defective products, or products that do not match the description or photos on Amazon's website. 
  • Customer service issues: Some customers report difficulty reaching Amazon customer service representatives or receiving unsatisfactory responses to their inquiries. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
  • Communication problems: Some customers report a lack of communication from Amazon about order status updates or delivery times.

Can I expect compensation or a refund if I file a complaint about Amazon on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. Amazon may offer compensation or refunds as part of their resolution process.

How can I contact Amazon customer service directly?

After you have submitted your complaint through our platform, we also advise you to contact Amazon customer service directly. You can reach out to them through their help section, @AmazonHelp on Twitter, or by calling their customer service hotline at 1-888-280-4331.

How to contact the customer service of Amazon?

Below, you will find the contact information for the complaint department of Amazon. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-280-4331
Contact form:

You can contact the customer service of Amazon by calling 1-888-280-4331. If you want to reach out to Amazon through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Amazon reviews: (88)

Authentic experiences shared by our community for your benefit.

Driver error

Complaint from ek410 on 09 September 2021 about Amazon.

On Sept the amazon drivered delivered my package to the wrong house, a picture sent by amazon shows it delivered to the wrong address, and the neighbors have no knowledge of it Read more

Comments: 0
Rating:

refund

Complaint from debbiecashin@hotmail.co.uk on 28 August 2021 about Amazon.

ive been ripped of Read more

Comments: 0
Rating:

DELIVERY OPTION

Complaint from jccoop32 on 27 August 2021 about Amazon.

I am not satisfied with the amazon delivery service. They delivery to wrong apt 15J. Let me explain my building has a left side entrance and a right side entrance. My entrance is on the left apt... Read more

Comments: 0
Rating:

Driver drove on grass while leaving

Complaint from ebridwell89 on 25 August 2021 about Amazon.

First complaint is that the driver marked the item as handed directly to resident when in actuality they left it on our side porch. No one was even at home at the time of delivery. This is also not the... Read more

Comments: 0
Rating:

Chat, chat, chat and small talks about non delivery item and refund

Complaint from Mario on 07 August 2021 about Amazon.

On October 24th, 2019, upon my request and for my personal use, my daughter, Marianna purchased at amazon.com the product SanDisk 2TB Extreme Portable SSD-SDSSDE60-2T00-G25 (ORDER 113-7545538-8245037). When performing a delivery’s follow-up on October 26th, the records indicated that the... Read more

Comments: 0
Rating:

Memphis hub and USPS

Complaint from Memphis on 07 August 2021 about Amazon.

Almost every package I order (and I order ALOT) that comes thru Memphis hub and goes to USPS either gets lost or is delayed sometimes for days. The problem is probably with USPS but bears checking into. Any other hub... Read more

Comments: 0
Rating:

Damage

Complaint from Coffeeguy on 26 July 2021 about Amazon.

I put in new stone circle driveway. My car just makes it Amazon driver driver with his bigger truck couldnt make it and did big time damage. This was about a month ago. I was... Read more

Comments: 0
Rating:

return

Complaint from sarahgrooms on 29 June 2021 about Amazon.

Why did it take 10 days for my return to amazon to be pick up from Kohl's. And I still don;t have my refund. I not very happy with amazon. Not letting people know with you take something to Kohl's for a... Read more

Comments: 0
Rating:

Order delivered to wrong address

Complaint from perrysunny on 16 June 2021 about Amazon.

Placed and order for sink faucet part on 6121. Part was delivered on 6321 to an address in FL. A complaint has been filed with Complain.Biz. Read more

Comments: 0
Rating:

Refund not received as told

Complaint from lamare2076@bellouth.net on 15 June 2021 about Amazon.

I was emailed last Monday morning that my shipment on Order 114-3620706-6829000 was damaged and that my payment of $61.15 would be refunded in 3-5 business days. It's now exceeded the 5 business days and still no refund. Read more

Comments: 0
Rating:

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