Amazon Complaint Sentiment: Neutral

Our sentiment meter has detected that Amazon complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Amazon, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Amazon complaint process

Do you have a dispute or had a bad customer experience with Amazon? Submit your Amazon complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Amazon.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Amazon complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Amazon?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Amazon complaints chart

We have received 1 complaints about Amazon over the last 12 months. The graph below shows a monthly breakdown.

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Amazon complaint statistics

Curious about Amazon's track record in addressing complaints within the Online Services, Retail Company category? Dive into the all-time complaints data right here!

88
Total complaints
88
Open Complaints
0
Complaints pending
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Complaints resolved
1.2
/10 88 ratings

Amazon customer service FAQ:

Why should I file a complaint about Amazon on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Amazon. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Amazon accountable for any issues you may have encountered.

What types of complaints can I file about Amazon on Complain.biz?

You can file any kind of complaint related to Amazon, such as issues with orders, delivery problems, problems with products or services, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Amazon?

According to our own complaints database, some common complaints about Amazon include: 

  • Delivery problems: Many customers complain about delayed or lost packages, missed deliveries, or incorrect delivery information.
  • Product issues: Some customers report receiving damaged or defective products, or products that do not match the description or photos on Amazon's website. 
  • Customer service issues: Some customers report difficulty reaching Amazon customer service representatives or receiving unsatisfactory responses to their inquiries. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
  • Communication problems: Some customers report a lack of communication from Amazon about order status updates or delivery times.

Can I expect compensation or a refund if I file a complaint about Amazon on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. Amazon may offer compensation or refunds as part of their resolution process.

How can I contact Amazon customer service directly?

After you have submitted your complaint through our platform, we also advise you to contact Amazon customer service directly. You can reach out to them through their help section, @AmazonHelp on Twitter, or by calling their customer service hotline at 1-888-280-4331.

How to contact the customer service of Amazon?

Below, you will find the contact information for the complaint department of Amazon. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-280-4331
Contact form:

You can contact the customer service of Amazon by calling 1-888-280-4331. If you want to reach out to Amazon through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Amazon reviews: (88)

Authentic experiences shared by our community for your benefit.

The smoke grill

Complaint from Patgoo61 on 22 February 2019 about Amazon.

I bought the gothamsteel smokeless grill. I was disappointed when I opened the box and it was the small grill not the one advertised on the show. I used it four times and each time my kitchen filled up with... Read more

Comments: 0
Rating:

Chair not arriving

Complaint from Toff on 27 December 2018 about Amazon.

It’s christmas and I got ordered a pc gaming chair for him With next day delivery. The next day we got told that this chair was cancled and when we got back to it had gone out of stock.but then... Read more

Comments: 0
Rating:

Prime members 2 day free delivery

Complaint from Bill Merril on 05 December 2018 about Amazon.

Its false advertisement for prime members get free 2 day delivery. It took 9 or 10 days to receive my package. The service is not worth the price you pay for membership. Read more

Comments: 0
Rating:

Still awaiting refund

Complaint from Brendajones on 30 November 2018 about Amazon.

Beginning of november i returned a christmas tree. Hermes collected. I am still awaiting a refund showing in my bank. Read more

Comments: 1
Rating:

Package never received

Complaint from Deb on 28 November 2018 about Amazon.

Package was documented as delivered to old address which was condemned. It was supposedly put on the porch but house was checked daily and package was never delivered. Would like this matter resolved Read more

Comments: 0
Rating:

Unwanted then they added sexual content also unwanted

Complaint from Shannon on 28 October 2018 about Amazon.

Was looking up a recipe for my sons school to make. When amazon popped up again( really tired of that crap). Saying winner winner just answer these questions and choose prize. I keep trying to back out of it... Read more

Comments: 0
Rating:

Waiting 9 days for my item to arrive

Complaint from George on 12 October 2018 about Amazon.

I'm in holiday right now so befor to order my item I check about the delivery and it says arriving on the 11th Octomber , staying Indoors all day yesterday and nothing arrive , been spock with sameone from Amazon... Read more

Comments: 0
Rating:

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