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Amazon complaints
Amazon Complaint Sentiment: Negative
Our sentiment meter has identified a 100% increase in complaints about Amazon over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Amazon's offerings.
Sentiment data last updated on April 20, 2024
Amazon complaint process
Do you have a dispute or had a bad customer experience with Amazon? Submit your Amazon complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Amazon.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Amazon complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Amazon?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Amazon complaints chart
We have received 2 complaints about Amazon over the last 12 months. The graph below shows a monthly breakdown.
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Amazon complaint statistics
Curious about Amazon's track record in addressing complaints within the Online Services, Retail Company category? Dive into the all-time complaints data right here!
89
Total complaints
89
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
89 ratings
Amazon customer service FAQ:
Why should I file a complaint about Amazon on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including Amazon. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Amazon accountable for any issues you may have encountered.
What types of complaints can I file about Amazon on Complain.biz?
You can file any kind of complaint related to Amazon, such as issues with orders, delivery problems, problems with products or services, incorrect billing, and any other issues you may have experienced.
What are the most common complaints about Amazon?
According to our own complaints database, some common complaints about Amazon include:
- Delivery problems: Many customers complain about delayed or lost packages, missed deliveries, or incorrect delivery information.
- Product issues: Some customers report receiving damaged or defective products, or products that do not match the description or photos on Amazon's website.
- Customer service issues: Some customers report difficulty reaching Amazon customer service representatives or receiving unsatisfactory responses to their inquiries.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
- Communication problems: Some customers report a lack of communication from Amazon about order status updates or delivery times.
Can I expect compensation or a refund if I file a complaint about Amazon on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. Amazon may offer compensation or refunds as part of their resolution process.
How can I contact Amazon customer service directly?
After you have submitted your complaint through our platform, we also advise you to contact Amazon customer service directly. You can reach out to them through their help section, @AmazonHelp on Twitter, or by calling their customer service hotline at 1-888-280-4331.
How to contact the customer service of Amazon?
Below, you will find the contact information for the complaint department of Amazon. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-888-280-4331
Contact form:
You can contact the customer service of Amazon by calling 1-888-280-4331. If you want to reach out to Amazon through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Amazon reviews: (89)
Authentic experiences shared by our community for your benefit.
my account
Complaint from angiemarie_31@yahoo.com on 30 June 2020 about Amazon.
call amazon haven't open my account they said on hold my amazon gift card amount don't showing on gift card and my order don't show up Read more
Watch my parcel being delivered up the road
Complaint from randallbarry62@gmail.com on 30 March 2020 about Amazon.
This the 3rd time this has happened with amazon Read more
Costumer service is a joke
Complaint from Missysue on 13 November 2019 about Amazon.
I've had issues with my Amazon cool pad legacy phone since a week and a half after I purchased it. It's all technical issues. I've contacted costumer service 5 times and did the trouble shooting each time like they have... Read more
Truckload delivery driver
Complaint from Aca1999 on 11 October 2019 about Amazon.
On 10 October 2019 at approximately 415 pm I was crossing an intersection and one of the Amazon truckload semis ran a yield sign, proceeded into my lane without signaling almost ran me off the road, then merged into highway... Read more
Account specialist harrassment
Complaint from Joshcollard on 25 September 2019 about Amazon.
Yea I just started using amazon for the first time 2 days ago to order a bunch of stuff for me and my son becuase his birthday is this week but the first day soon as I got everything ordered... Read more
Amazon gift cards
Complaint from hiltonemma78@gmail.com on 20 August 2019 about Amazon.
I bought 500 dollars worth of thier gift cards and they are all invalid I called to talk to someone from their company and the repesenitive told me I could get a refund for all the cards but I would... Read more
I want a REFUND
Complaint from Keelirh@yahoo.com on 07 June 2019 about Amazon.
Hello my name is Keeli. I've been a loyal customer for years. I recently ordered a Nintendo switch from you. It was cancelled without notice to me. I paid 160$ for it. I was told it was an incorrect price... Read more
Purchasing fraud
Complaint from Pharmd on 05 June 2019 about Amazon.
I bought item from ebay it comes to my house in an amazon packaging shipped from amazon..I didn't buy from amazon be cause I don't want the slim balls at amazon to have my money Read more
charged for merchandise never received
Complaint from kerri mandick on 25 May 2019 about Amazon.
ordered a box set of where is waldo books for xmas, The box for the set arrived empty-missing the books and magnifying glass The empty box was returned to amazom.ca using their return label I never recieived the books just... Read more
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