Amazon Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Amazon over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Amazon's offerings.

Sentiment data last updated on April 25, 2024

Amazon complaint process

Do you have a dispute or had a bad customer experience with Amazon? Submit your Amazon complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Amazon.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Amazon complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Amazon?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Amazon complaints chart

We have received 2 complaints about Amazon over the last 12 months. The graph below shows a monthly breakdown.

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Amazon complaint statistics

Curious about Amazon's track record in addressing complaints within the Online Services, Retail Company category? Dive into the all-time complaints data right here!

89
Total complaints
89
Open Complaints
0
Complaints pending
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Complaints resolved
1.2
/10 89 ratings

Amazon customer service FAQ:

Why should I file a complaint about Amazon on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Amazon. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Amazon accountable for any issues you may have encountered.

What types of complaints can I file about Amazon on Complain.biz?

You can file any kind of complaint related to Amazon, such as issues with orders, delivery problems, problems with products or services, incorrect billing, and any other issues you may have experienced.

What are the most common complaints about Amazon?

According to our own complaints database, some common complaints about Amazon include: 

  • Delivery problems: Many customers complain about delayed or lost packages, missed deliveries, or incorrect delivery information.
  • Product issues: Some customers report receiving damaged or defective products, or products that do not match the description or photos on Amazon's website. 
  • Customer service issues: Some customers report difficulty reaching Amazon customer service representatives or receiving unsatisfactory responses to their inquiries. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
  • Communication problems: Some customers report a lack of communication from Amazon about order status updates or delivery times.

Can I expect compensation or a refund if I file a complaint about Amazon on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. Amazon may offer compensation or refunds as part of their resolution process.

How can I contact Amazon customer service directly?

After you have submitted your complaint through our platform, we also advise you to contact Amazon customer service directly. You can reach out to them through their help section, @AmazonHelp on Twitter, or by calling their customer service hotline at 1-888-280-4331.

How to contact the customer service of Amazon?

Below, you will find the contact information for the complaint department of Amazon. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-280-4331
Contact form:

You can contact the customer service of Amazon by calling 1-888-280-4331. If you want to reach out to Amazon through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Amazon reviews: (89)

Authentic experiences shared by our community for your benefit.

3 weeks to get a refund for an item that was never accepted

Complaint from Doc Dochtermann on 01 September 2022 about Amazon.

ORDER PLACED August 14, 2022 ORDER NUMBER 113-7274959-5247438 - Order was placed on 8-14 with committed delivery date of 8-19. $396 order (Mackie 12 channel audio mixer). - Received email on 815 from Amazon stating package will arrive on 8-19. - Email 8-19 running late.... Read more

Comments: 0
Rating:

Refund has not been processed for over 7 months

Complaint from BewareOfAmazon on 11 August 2022 about Amazon.

I requested a refund for a treadmill that did not meet the description on the Amazon website and the seller refuse to refund. Amazon filed an A to Z claim after that Amazon instructed me to return the treadmill and... Read more

Comments: 0
Rating:

Hard time returning a TV

Complaint from mfigliolia on 26 July 2022 about Amazon.

I'm an Amazon Prime member and decided to buy a TV on Amazon Prime day. When we tried the TV, we didn't like the resolution of the screen and it was too slow to load some videos, like when playing... Read more

Comments: 0
Rating:

false advertising

Complaint from Cob on 22 July 2022 about Amazon.

I ordered 1x6x10 wood blocks from bright creations as advertised, in the product photo it even showed growth rings, so i assumed that they were actual solid wood blocks. If I had wanted composite wood I could have got a... Read more

Comments: 0
Rating:

Amazon supports Genocide of the Ukrainian people

Complaint from KYRYLO CHUPRYNA on 15 June 2022 about Amazon.

Greetings, My Reference Number: 56234776 (as was stated by Amazon) I'm writing because my Amazon account (kirill38241008@gmail.com ) was deactivated once again for the same reason: sanctions against people on occupied Ukrainian territory by the russians. It is an error and... Read more

Comments: 0
Rating:

payment refund

Complaint from Swapnil kamalakar awale on 20 May 2022 about Amazon.

I made a electricity bill payment on 18 march with amazon pay the payment did not completed but money from my bank has been debited the amount of the bill is 562 Read more

Comments: 0
Rating:

Non delivery of order

Complaint from Christopher dempsey on 04 May 2022 about Amazon.

I placed an order on 10th April, never arrived, I deal with Amazon not Watson for nexgard and it is up to you to make sure I receive it, never again!!!!! Read more

Comments: 0
Rating:

driver complain

Complaint from USMC67 on 22 April 2022 about Amazon.

your drivers in the Cranstonprovidence HUB, location CANNOT DRIVE and dont care about the LAW, I am a 20 year captain of the USMC, and witnessed going from my home in southern , RI, to Providence and cut through that... Read more

Comments: 0
Rating:

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