My complaint:
I had to go through all my Amazon orders to see where Amazon got the idea that I returned too many items. The only item I can remember returning recently, was the WRONG BATTERY for my computer. The box was marked for the correct item, but inside was the battery that was not what I ordered. This was within the 30 day return. During the “out-sourched” call to Amazon, I obviously had a new hire for an agent. I told him I would also send back the Grip and Grab reacher, as I already started the process online, stating it couldn’t pick up common kitchen items, and didn’t even hold a glass. The rep told me to keep it. I replied,” That doesn’t seem right and I can just send it back with the other package” (computer battery). He insisted he, “checked” and I should keep it. It is still no use to me, so I will donate it to someone who wants to pick up light objects with it.
The last order I placed was for the correct battery and the following book that was not received:
( ORDER 112-8222279-5752257 ) to replace the wrong battery sent to me, and for a Microgreen book I needed for a course.
Microgreens: How to Grow Organic Superfood Indoors and Create Your Own Profitable Business (Grow Your Own Food)
Rosser, Dion
Sold by: Amazon.com Services LLC
Serial Numbers:
010979880370156921BTOWG6DHJZAN1IX1H4EP
Return eligible through Oct 7, 2022
$13.44
The book indicated above was NOT IN THE BOX THAT WAS DELIVERED on 9722. I am certain of that as I kept the box and air padding to return the battery in my hallway until I had time to do the return. As far as my repeated return history, no one can furnish any record of repeated returns that would justify the numerous emails stating I had excessive returns. Items were returned based on justifiable reasons, which were submitted on the Amazon site.
I initiated a “not received” online, then was emailed a form to fill out with redundant information, and the annoying request for “Tracking info”, which I did not supply, as part of the order WAS DELIVERED ON THAT STATED DAY, BUT THE BOOK WAS MISSING FROM THE BOX. Today, I called Amazon, at about 5 PM and was out sourced to ???? the same country that probably told me to keep the unwanted grabber. I did ask for US help and was told there is none available. Still hard to believe for a company that grosses over $197 Billion a a year, and creates this much confusion.
After now FOUR phone contacts to outsourced help(one I ended because she couldn’t hear me) NO ONE could find any information on my excessive returns AS THERE ARE NONE, and they “don’t have those records.” Then I was told I had to fill out the same form AGAIN. I refused to complete the form again, during the last call to Costa Rica. I had to print everything into a word document for the attachment and for what? Same information would achieve the same result, and unjustified claims referring to an excessive return history. At least, during the last call, the supervisor stated that this was “a problem with this carrier”, and that she saw NO HISTORY OF EXCESSIVE RETURNS. At least she provided a possible answer to my situation. Are they replacing this carrier, who could be selling these products for extra income? It’s past time for Amazon to provide a secure lock box pick up area for deliveries if this is the problem.
Amazon just counts on people giving up, especially on such a low cost item. I can’t stop protesting this abuse of putting the blame on the customer, as I don’t believe that Amazon should continue to make extreme profits and not be reliable for delivery, especially when the error could have been with their delivery person. How can Jeff Bezos state Amazon is “Earth’s most customer-centric company.” ?
Amazon, an almost 200 Billion dollar business relies on sub -par overseas help with inadequate training; fabrication of customer sales records to make the customer look at fault; insisting on completing useless forms, with information clearly on the site, clearly in their records; and still not providing secure delivery, because they are counting on customers to just give up.
Send me my book, or a refund, and develop a secure way for packages to be delivered ! PLEASE.
Pamela Wisniewski
Suggested solution:
Refund my money
