Amazon tracking status
Amazon “Delayed, not yet shipped”: what it means
The short answer
Keep an eye on itYour order has not left the warehouse or seller yet, and it will miss the original delivery estimate. Until it enters the shipping process you can usually still cancel it in Your Orders.
When to act: If a new estimated date passes and the order still has not shipped, file a complaint and we send it to Amazon.
Also shown as: “Not yet shipped”
What to do now
- 1
Check Your Orders for a new estimated delivery date and any email from Amazon about the delay.
- 2
If you still want the item, no action is needed; the order ships when the item is ready.
- 3
If you do not want to wait, select Cancel items in Your Orders; Amazon cancels items that have not entered the shipping process.
- 4
For a third-party seller, request cancellation in Your Orders as soon as you can: Amazon says seller orders can typically be cancelled within one business day, and once the order is in fulfillment the seller has to approve.
- 5
Keep the order confirmation with the original delivery estimate, and a screenshot of the new one, for your complaint.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Amazon, so you do not have to chase it yourself.
Running late with another courier
- FedEx: Clearance delay
- UPS: Delay
- USPS: In transit, arriving late
- OnTrac: Delayed. Delivery date updated
- SpeedX: Delay in transit
- Veho: Package delayed
- GLS: Delivery Rescheduled
- Cainiao: Import customs clearance delay
- Royal Mail: Delayed
- Evri: Delayed
- DPD: Delayed due to an unexpected issue in your area
- Yodel: Your parcel has been delayed
- APC Overnight: Your parcel won't be delivered today
- DX: Not arrived or delayed
- ArrowXL: Couldn't deliver
- Canada Post: Item delayed, stay tuned for updates
- Purolator: Delayed in transit due to disruption
- Canpar: Delayed at facility
- Intelcom: Delivery postponed
- Australia Post: Possible delay
- StarTrack: Possible delay
- Aramex: Parcel delayed
- CouriersPlease: Delivery rescheduled
- Team Global Express: Held up in transit
- NZ Post: Parcel delayed
- An Post: Parcel delayed
What does “Delayed, not yet shipped” mean?
Amazon shows this when an order is still waiting to be packed or handed to a carrier after the point where it should have shipped. It is an order status, not a tracking scan, so there is no carrier or tracking number yet. Your Orders may also show a new estimated delivery date.
The status does not say why. For items Amazon ships, it can mean the item is not yet in stock at the warehouse meant to send it. For third-party sellers, it can mean the seller is behind on dispatch.
Why does Amazon show it?
- The item is not yet in stock at the warehouse that should send it
- A third-party seller is behind on dispatch
- High demand in peak periods such as the weeks before Christmas
- An address or payment issue is holding the order
How long does it last?
Once the order ships, the status changes to Shipped and a carrier and tracking number appear. Delivery then follows the latest estimate in Your Orders. If stock arrives late, an order can stay in this status for days.
Other Amazon statuses
- Arriving todayNormal
- Shipped, no tracking updatesKeep an eye on it
- Package delayed in transitKeep an eye on it
- Out for deliveryNormal
- Delivery attemptedTake action
- UndeliverableTake action
- Delivered, but not receivedTake action
Who is responsible for a late or missing package from Amazon?
Bought it on Amazon? Then Amazon or the seller is usually responsible until the package is delivered. Amazon handles late, missing and undeliverable packages for orders it ships, including Amazon Logistics deliveries and Prime items from other sellers. For items sold and shipped by a third-party seller, the seller is responsible first, and Amazon backs those orders with its A-to-z Guarantee.
When USPS, UPS or FedEx delivers an Amazon order, the carrier's customer is Amazon or the seller, not you, so a refund or replacement still comes from Amazon or the seller. Amazon does not publish a cover limit; for items it sold, it refunds an undeliverable package automatically once the package is back at Amazon.
Questions about “Delayed, not yet shipped”
What does delayed, not yet shipped mean on Amazon?
The order has not shipped and will arrive later than first promised. Your Orders may show a new estimated delivery date. You can still cancel while the order has not entered the shipping process.
Why hasn't Amazon shipped my order?
Usually the item is not ready at the warehouse or the seller is behind. Amazon does not always say why. Check Your Orders for a new delivery estimate.
Why can't I cancel an Amazon order that is delayed and not yet shipped?
The order may already be in the shipping process even if the status has not changed. Third-party sellers also have to approve cancellations once an order is in fulfillment. If it ships, you can refuse or return it; for a seller-shipped order, the seller handles the return.
How long can an Amazon order stay delayed, not yet shipped?
Amazon does not publish a limit. It lasts until the item ships or the order is cancelled. If a new estimated date passes without shipping, file a complaint on Complain.biz and we send it to Amazon.
Based on
- Amazon Help: Tracking your package
- Amazon Help: Cancel Items and Orders
- Amazon Help: Late Deliveries
- Amazon Help: A-to-z Guarantee
- Amazon Help: Undeliverable Packages
- Amazon Help: Contact a Carrier