GLS tracking status
GLS “Delivery Rescheduled”: what it means
The short answer
Keep an eye on itGLS has moved your delivery to a later day. It publishes no list of reasons. If you used the Re-Schedule link, this may be your own change. If you did not, watch for a new date.
When to act: If there is no new date or delivery after 3 business days, file a complaint and we send it to GLS.
Also shown as: “ROAD CLOSURE”
What to do now
- 1
Note the date of the first 'Delivery Rescheduled' or exception line and count business days from it.
- 2
Read the lines above it for a place. A package moving back and forth between states may be off its route.
- 3
Check that your order has your full address and unit number.
- 4
Use the Re-Schedule link in your notice or on the tracking page if you want a particular day.
- 5
Save a screenshot each day the line repeats.
- 6
Still not sorted? File your complaint here. We write it with you and send it to GLS, so you do not have to chase it yourself.
Running late with another courier
- FedEx: Clearance delay
- UPS: Delay
- USPS: In transit, arriving late
- Amazon: Delayed, not yet shipped
- OnTrac: Delayed. Delivery date updated
- SpeedX: Delay in transit
- Veho: Package delayed
- Cainiao: Import customs clearance delay
- Royal Mail: Delayed
- Evri: Delayed
- DPD: Delayed due to an unexpected issue in your area
- Yodel: Your parcel has been delayed
- APC Overnight: Your parcel won't be delivered today
- DX: Not arrived or delayed
- ArrowXL: Couldn't deliver
- Canada Post: Item delayed, stay tuned for updates
- Purolator: Delayed in transit due to disruption
- Canpar: Delayed at facility
- Intelcom: Delivery postponed
- Australia Post: Possible delay
- StarTrack: Possible delay
- Aramex: Parcel delayed
- CouriersPlease: Delivery rescheduled
- Team Global Express: Held up in transit
- NZ Post: Parcel delayed
- An Post: Parcel delayed
What does “Delivery Rescheduled” mean?
'Delivery Rescheduled' and 'ROAD CLOSURE' are two lines people report at this stage. GLS publishes no list of these lines and does not define them. Its tracking site has a Re-Schedule link, so the line can follow a change you made yourself, but it can also appear without you asking for a new date. One reviewer says a package was rescheduled twice over a missing signature. GLS also has an 'Exception' notice, which it describes as a message about 'an unexpected delay or an unsuccessful delivery attempt'.
They do not mean the package is lost. One eBay seller reports 'Delivery Rescheduled' for about 10 days with the buyer at home and no attempt made, and an eBay buyer reports tracking moving between Texas and California for 6 days. GLS's terms excuse delays from things beyond its reasonable control and give the shipper no credit for late Ground delivery.
Why does GLS show it?
- A failed attempt the day before
- A closed road, weather or a labor disturbance
- The package went off its route, which some people report
- A new day you or the sender asked for
- A holiday, which moves delivery to the next business day
How long does it last?
A new date, then 'Out for delivery'. GLS is closed on Sundays and listed holidays, so count business days. A line that keeps repeating without a driver going out is the sign to stop waiting.
Other GLS statuses
- SHIPMENT DATA RECEIVED - PENDING GLS RECEIPT SCANKeep an eye on it
- Out for deliveryNormal
- Delivery attemptedTake action
- Tracking not updatingKeep an eye on it
- Delivered but not receivedTake action
Who is responsible for a late or missing package from GLS?
If you bought online from a business, the seller chose GLS and is its customer, so a late, lost or missing order is in most cases for the seller to put right. GLS's terms and claims page also give the remedy to the shipper, the person or company that sent the package, and GLS says a package in transit can go to another address only with the shipper's authorization.
If you sent the package yourself, you did so on a GLS account and your contract is with GLS under its Terms and Conditions. Liability is limited to the lowest of the contents' full value, your actual damages or $100, unless you paid to declare a higher value, up to $10,000 per package. Ground packages earn no credit for late delivery.
Questions about “Delivery Rescheduled”
Why did GLS reschedule my delivery?
GLS does not give a list of reasons. It can follow a failed attempt, a delay on the route or a change made with the Re-Schedule link. One seller says a buyer saw this line for about 10 days while at home, so it does not always mean a driver came.
What is an exception notice from GLS?
GLS uses that name for a notice about an unexpected delay or an unsuccessful delivery attempt. Look at the line itself for a reason such as 'UNSAFE LOCATION' or 'ROAD CLOSURE'.
How long can GLS delay a package?
GLS sets no limit, and its terms excuse delays beyond its control. If no new date comes, file a complaint on Complain.biz and we send it to GLS.
Based on
- GLS US: FAQ (notifications, signature options, rescheduling, rerouting, P.O. boxes)
- GLS US: Terms and Conditions, parcel tariff (days of service, signature options, liability, delays)
- GLS US: Holiday schedule (delivery days, Saturday delivery)
- eBay Community: GLS US as shipper from the Authentication Center ('Delivery Rescheduled' for about 10 days)
- Trustpilot: reviews of GLS US (rescheduled over 'no adult')
- Trustpilot: reviews of GLS US, page 2 ('ROAD CLOSURE')
- GLS US: tracking site and its script (Re-Schedule link)
- GLS US: Terms and Conditions, parcel tariff (liability, declared value, late delivery)
- GLS US: Claims (filed by the shipper)
- GLS US: FAQ (account needed to ship, rerouting needs the shipper's authorization)