GLS tracking status

GLS “Out for delivery”: what it means

The short answer

Normal

Your package is with a GLS driver for delivery, and GLS's notice gives an estimated time. Next-day Ground is sold as by 5 p.m., or 6 p.m. in rural areas, but reviewers report later arrivals.

When to act: If it has not arrived by the end of the next business day, file a complaint and we send it to GLS.

What to do now

Note the estimated time in your GLS notice or on the tracking page.
Follow the map on the tracking page, if it shows one for your package.
If you know a signature is needed, make sure someone is there. For alcohol, the person signing must be at least 21.
If the time does not suit you, use the Re-Schedule link in your notice or on the tracking page.
Keep a screenshot of the line with the estimated time.
Still not sorted? File your complaint here. We write it with you and send it to GLS, so you do not have to chase it yourself.

Start my complaint

What does “Out for delivery” mean?

GLS's 'Out for delivery' notice 'sends an estimated time of delivery', and GLS says you can follow the shipment on a map as it gets closer, with a time window that can change. The map does not show for every package. Next-day Ground is sold as delivery by 5 p.m. (6 p.m. in rural areas), longer Ground trips by the end of the scheduled day, and Priority by 10:30 a.m. to most areas. At a home with no signature needed, the driver leaves the package if the spot is safe and dry. At an apartment it goes to your door, or to the management or leasing office or a similar spot if the driver cannot reach the door.

The line is not a promise for today. One eBay buyer saw it from 11 a.m. and had no delivery that day, one reviewer says it stayed on this line for 5 days, and another got the package at 11:30 p.m. after a promise of before 5 p.m.

Why does GLS show it?

The driver still has stops before yours
A gate or access problem ended the attempt
The package needs a signature and nobody was there
Traffic, weather or a closed road on the route

How long does it last?

'Delivered' with a proof of delivery, or a line such as 'DEL ATTEMPTED - RCPNT NOT HOME' or 'UNSAFE LOCATION'. If it misses the day, the next try is a delivery day: Monday to Friday, plus Saturday only where the sender asked for it.

Other GLS statuses

SHIPMENT DATA RECEIVED - PENDING GLS RECEIPT SCANKeep an eye on it
Delivery attemptedTake action
Delivery RescheduledKeep an eye on it
Tracking not updatingKeep an eye on it
Delivered but not receivedTake action

All GLS statuses →

Who is responsible for a late or missing package from GLS?

If you bought online from a business, the seller chose GLS and is its customer, so a late, lost or missing order is in most cases for the seller to put right. GLS's terms and claims page also give the remedy to the shipper, the person or company that sent the package, and GLS says a package in transit can go to another address only with the shipper's authorization.

If you sent the package yourself, you did so on a GLS account and your contract is with GLS under its Terms and Conditions. Liability is limited to the lowest of the contents' full value, your actual damages or $100, unless you paid to declare a higher value, up to $10,000 per package. Ground packages earn no credit for late delivery.

Questions about “Out for delivery”

What time does GLS deliver?

GLS sells next-day Ground as delivery by 5 p.m., or 6 p.m. in rural areas, and Priority by 10:30 a.m. to most areas. Your notice gives an estimated time. Reviewers report earlier attempts and arrivals as late as 11:30 p.m.

Does GLS deliver on Saturday or Sunday?

Not on Sunday. Its usual delivery days are Monday to Friday. Saturday delivery exists only in selected areas and when the sender asks for it, so a package that misses Friday usually waits until Monday.

GLS said out for delivery but nothing came. Why?

The driver may have run out of time or hit an access problem, and the next line may appear only later. Look again in the morning. If it still has not come, file a complaint on Complain.biz and we send it to GLS.

Does GLS need a signature?

It depends on what the sender chose. By default a business signs, and a home gets the package left if the spot is safe and dry. 'Signature Required' means it is not left without one.

Based on

GLS US: FAQ (notifications, signature options, rescheduling, rerouting, P.O. boxes)
GLS US: Terms and Conditions, parcel tariff (days of service, signature options, liability, delays)
GLS US: Domestic shipping services (Ground and Priority delivery times)
GLS US: Track a parcel (map, time windows, proof of delivery)
GLS US: Holiday schedule (delivery days, Saturday delivery)
Reddit r/ebay: GLS US out for delivery from 11 a.m., not delivered that day
Trustpilot: reviews of GLS US (5 days on the line, earlier attempts)
Trustpilot: reviews of GLS US, page 2 (delivery at 11:30 p.m.)
GLS US: tracking site and its script (alerts, Re-Schedule, map widget, proof of delivery images)
GLS US: Terms and Conditions, parcel tariff (liability, declared value, late delivery)
GLS US: Claims (filed by the shipper)
GLS US: FAQ (account needed to ship, rerouting needs the shipper's authorization)